Critical thinking is the prerequisite of pitching an idea brilliantly. It is described as ideation through tons of analysis. A successful firm takes a decision based on critical reasoning, critical thinking. Critical thinking is the analysis of any matter or any specific subject from a different viewpoint and makes a conclusion. The essence of developing critical thinking is too much significance to an organization. The following study is to give a complete view of critical thinking in an organization. the content of the assignment holds a business case study. where I was the manager of a five-star hotel which name is "MS The Alina" where I have experienced the proper explanation of beliefs, values, attitudes of employees and the significant importance of having such factors in an organization. The assignment will briefly discuss the importance of attitudes in the organization, the benefit of having values in the organization and the contribution from the establishment of beliefs in the organization. Most importantly, the solution to this assignment will tell about what management theories exist in the work area of the organization.
At the end of the solution, it contains a probable recommendation which is given my working experience in the restaurant. A reader of the study can differentiate among belief, values, attitudes, and application of management theory in a restaurant activity.
I am associated with “MS the Alina” restaurant for 9 years as a senior manager. I have experienced a lot of activities since I joined with “MS the Alina. The uniqueness of the hotel is “keeping quality through better services. Many people from both internal and external come here to enjoy or pass a good time. My restaurant is a top leading restaurant across the nation. We have built up a very strong relationship with different types of business group. Our core value is to make someone happy holding positive attitudes. We kept by-products like the rooftop BBQ option to make our customer happy. We are the market leader of hotel business right now. Such great contribution comes from the proper establishment of beliefs, values, and attitude. We developed values, beliefs, attitudes for the restaurant over the long period of time through the logical arrangement of thought. Continuous critical reasoning helped to develop values, beliefs, and attitude.
Values mean the lasting of ideas, beliefs which are shared by the existing employees of a culture in an organization and narrated by the organization toward the working environment. The distinctive values which My organization holds are to have positive and strict ideation on employees. Core values which my organization so far constructs are
Belief is the judgmental concept of any particular fact and constructs an ideology whether is something good or bad? As an example: Smoking in the restaurant is bad for the environment. Or Providing superior services makes a customer loyal toward the restaurant.
Establishing belief can take at any time. Because in my restaurant, we have to wait to construct a belief. A thing has to test to give a judgment. The unique belief of my organization is to think the customer is always right. No matter what happens? No matter what the wrong customer has! Only Belief which my organization holds is that customers are not wrong at first look. The other beliefs of my restaurant are
Attitude is another fundamental important factor in my organization. Attitude comprises from the long period of activities of the existing employee. The organization where I belong as a manager always take a positive attitude on the behavior of existing employee and performance of the restaurant. No matter to what extent the employee makes a mistake or no matter to what extent the organization makes a wrong decision toward any situation, only the matter is the authority of the organization take the activity as a simple and think as new learning topic. But at the same time, the authority of my organization always pushes to turn the mistake into a solution so that the problem never occurs in future time.
Values are certain principles of behavior which defines the conduct of people, whether the activity is acceptable or not? My restaurant has a set of common values. It is beneficial for my restaurant to develop certain values to create a unique brand image in the restaurant market. The core benefits of constructing values in my restaurant have been discussed in brief.
For Example, an employee can’t join without a formal dress code. Which will ensure a professional business react from the restaurant. Thus, when the customer will come and see our gesture, a posture they will take us in a lucrative way.
For Example, Values of ‘MS the Alina hotel’ is to test food before serving. Which will ensure a check and balance before sending food to customers? And we can change the food dish if we get any fault in food. Thus, checking food before serving saves us to hear blame from customers.
Attitude deals with the perceptions and believes of behavior. Good attitude always pushes employees to contribute significantly toward the organization. To construct a positive and strong attitude, a restaurant has to successfully develop a good beliefs and values system in the working environment. Attitude has an immense impact on an organization. The proper attitude is fundamentally important to implement the activities of my restaurant. Following holds the positive reasons which bring significant contribution toward the restaurant
The Negative impacts of attitudes in The Restaurant: like the advantages of having positive attitudes, there are some disadvantages of having values in ‘MS the Alina Hotel. A 9 years’ experience as a manager, I found following the negative impacts of attitudes in the restaurant.
Every organization involved in constructing thousands of important decisions per month. The decisions which organization take are a reflection of their beliefs as well as values. and due to the absolute beliefs, all organization are always directed towards a specific goal. Belief refers to faith or the mental acceptance of something. Even sometimes without proof, an entity believes unseen. Belief is important because sometimes crucial steps are taken on the basis of what the belief is!
The advantage of beliefs in my organization
Example: As a manager, I ask not to smoke or drink wine in front of customers. Because my belief is that, open smoking or drinking wine in front of customer make a bad image for the restaurant. As a result, all existing employee will obey the rule and we can hold our brand value for a long time.
Management Theories are developed with a view to boosting activities of a particular entity. Management theory in a word is a reflection of guideline based on the experience of the scholar. Management theories can be defined as specific ideas which are consist of frameworks and guidelines which could be used in modern organizations to imply the ideas and complete the activities properly. Most popular management theories so far used by the big giant organization are contingency management theory, scientific management theory, system management theory, bureaucratic management theory, etc. But usually, the application of theories is not followed as accurately as the concept of theory. Despite acknowledging the importance of these theories, entrepreneurs and owners try to develop a theory by combining developed theory and practical field knowledge of the business.
Being the manager of the “MS the Alina Restaurant” I can relate the application of three management theories in my restaurant.
Theory X and Y: theory X and Y is developed by the Douglas McGregor. It is sometimes called the two-factor theory. Theory X and Y reflect both the positive factor and negative factor for the work environment. When the manager of a particular organization thinks that their employees want to avoid activities, the employer doesn't like works employee don't feel to work enthusiastically, on this condition the manager of that particular company has to be authoritarian. authoritarian means that manager is strictly managing his existing employees. Even there is a chance of rising of fire from the job if an employer doesn't cover the rule of the manager.
On the other hand, when the employees of the organization are very much interested in working. even the existing employee feel sad if there is a lack of work, or employees don't show any causes to avoid work, on that condition, the manager becomes very much friendly with his employees. The manager uses different types of bonus to inspire employees.
the application of theory According to X and Y theory, I being the manager of MS the Alina restaurant, would like to follow to apply theory X and Y based on the condition of employees.
When I see that the existing employees of the restaurant don't want to finish their activities smoothly, want to avoid working environment by showing cause and effect awesome how employees feel sad when they see the pressure of working time. On that condition, I become straight forward as a manager to get the activity done. Employees who don't want to work properly are given punishment. Sometimes, I have to take extreme punishment for the employees that is to fire the employee from the restaurant.
The normal punishment that I would like to apply on the employees who don't work properly are given below
Being the manager of the restaurant, I believe the above factor influence heavily on themselves to change their behavior from negative to positive. After some certain period of time, the employee who will change their behavior is welcome under the factor of Y theory. But who never changes their behavior are given punishment as permanent fire from a job?
But when I see that employee would like to do the job. Don't need any motivation to work, they want to develop there working quality, at that time I use the following factor to treat them self.
Behavioral Theory Of Management Another management Theory that my organization tries to follow is the behavioral theory of Management.
The behavioral management deals with the movement of human relationship. Because the behavioral management theory identifies the different dimension of human work in an organization. The core concept of behavioral theory of management is that understanding of employee regarding their strength, conflicts, expectations pay off a better solution to increase the performance of the organization.
Application of behavioral theory in my restaurant: Behavioral Management Theory help the restaurant from a lot of perspectives.
Own developed theory by Restaurant: Apart from the above Management Theory, my restaurant also prefers to use the combination of different Management Theory in a working place. Sometimes organization usages the combination of bureaucratic Management Theory and the contingency Management Theory to get things done from its employee.
For keeping the service right, convincing people is one of the major problems to be dealt with. So, ideas what could be the probable solutions to these kinds of problems have been recommended below in brief.
Operational Recommendation: A branded restaurant should come up with little bit strict rules and regulation to implement operation activities.
Financial Recommendation: Finance is the key to a business. Each company must have a solid capital structure. Once there is a crisis in finance, each part of the business will be down.
Quality Control Recommendation: The key idea of expanding a large customer is to maintain quality. Keeping quality will attract customers toward the restaurant.
Social Engagement Recommendation: A key issue of the restaurant business is to be engaged with society. The best way of being engaged with society is by playing CSR
The above study focuses on the element which is considered as the most important factors in a restaurant. The above study holds a brief clarification of critical thinking. Where the reader of the study will get a broader séance about the importance of critical thinking. Apart from these, the most vital point of the study is to provide the ideation of attitude, values. Any reader can easily understand what is the importance of having beliefs attitude and values in an organization. The study holds a business scenery, based on which the experience on the crucial matter is discussed in this assignment. The study related the relation or application of management theory in the restaurant. The above study also holds what the recommendation could be for a restaurant.
Urgenthomework helped me with finance homework problems and taught math portion of my course as well. Initially, I used a tutor that taught me math course I felt that as if I was not getting the help I needed. With the help of Urgenthomework, I got precisely where I was weak: Sheryl. Read More