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HCA470 Global Healthcare

Description of the Organization: Phoenix Children’s Hospital

Phoenix Children's Hospital was founded in 1983 within Good Samaritan Hospital. They are the largest children’s hospitals in the country and provide comprehensive health care services for children. Their team members are growing every day, making PCH the largest amongst employers in Arizona. They are considered Arizona’s only best children’s hospital.

Robert L. Meyers- President & CEO

They are 501(c) (3) non-profit organization and governed board of directors of the community.

Team growth: Medical Staff 1,000 pediatric specialists

With 4,200 staff members

They have a total of 850 Physicians, including 300 Primary Care Provider

They provide inpatient, outpatient, trauma and emergency care

Have 70 pediatric subspecialties within the organization

Consists of 465-licensed-bed

Six Centers of Excellence in the US:

Barrow Neurological Institute at Phoenix Children’s Hospital

Phoenix Children’s Heart Center

Center for Pediatric Orthopedics

Center for Cancer and Blood Disorders

Level One Pediatric Trauma Center

Neonatal Intensive Care Unit

Historical financial performance and current financial condition

Cash flow for 2016 was $21.5 million

Total amount for assets for June 2016 was $1,313,170 (PCH financial and operating Report, 2016, p. 5). This included PCH, the foundation, Captive, PCPD, PCCD, and elimination.

2014 Financial Summary/Summary income statement (in thousands)- For Phoenix Children’s publicly reported financials, visit

Net Operating Revenue $661,678

Operating Expenses $661,678

Income from operations $63,840 (8.8%)

EBIDA  $125,945 (17.4%)

Employee Compensation and Benefits $330,056

Fundraising Revenue $38,217

Charity and Uncompensated Care $27,210

Since 2014, new construction of the 11-story tower on the hospital’s main campus was made available to provide comprehensive care and family-centered hospital

The Newborn Intensive Care Unit (NICU)

Integration between The Children’s Heart Center and Arizona Pediatric Cardiology

New operation between Barrow Neurological Institute at Phoenix Children’s Hospital and the Pediatric Epilepsy Monitoring Unit

Collaboration and partnership between The Center for Cancer and Blood Disorders’ Ottosen Family Blood and Marrow Transplant (BMT) Program with Mayo Clinic

Introduction and operation of the new satellite centers in Mesa, Scottsdale, the Northwest Valley, Avondale, Yuma, and Flagstaff

An increase of 16% in case mix index since 2010

Average cost per patient at Phoenix Children’s is less than the national average by 16%

Cost of comprehensive care is $1.7 million/day

Major Resources and Competencies

Resources & Medical Specialties- in 2014, reports show a total of 18,773 in Admissions, 2,588 Trauma Visits, 41,315 Urgent Care Visits, and 237,514 Outpatient Visits

Medical Specialties

Barrow Neurological Institute at Phoenix Children’s Hospital

Center for Cancer & Blood Disorder

Children’s Heart Center

Center for Pediatric Orthopedics

Level One Pediatric Trauma Center

Adolescent Medicine

Allergy & Immunology


Child Life Program- all staff must go through this program and training to care for children through all phases: developmental, emotional and physical needs

Quality and Safety- providing highest quality care up to standards

Quality Strategic Plan- all staffs must adhere to improving quality and safety to all patients

Quality and Safety Strategic Vision 2015- Ranked high in the nation and recognizedfor providing the highest quality, safest and most efficient evidence-based health care

The Institute of Medicine (IOM)-Provide the public with answers and information related to health and medicine

Phoenix Children’s Research Institute- in 2014, there are 372 open Research Studies. Research and discoveries focusing on genomic, clinical, and translational research. They also published 135 Articles and 161 Abstracts and conducted 53 Presentation

Clinical Research

Translational Research


Affiliated Organization:Collaborate with Arizona State University, NantHealth, LLC, Translational Genomics, Research Institute (TGen), and University of Arizona College of Medicine-Phoenix

Collaborate ideas and data collection that focus on prevention and management, diagnostics, develop novel therapeutics and medical devices

Core Services:Collaborate and supports its research community through a network of interdisciplinary core services internally and externally to assist in funding.

PCRI Biorepository

Next Generation Sequencing

Way to Give

Received $15 million for further Research Programs

Satellite Centers- for Physicians to connect and collaborate and provide care. Located in Mesa, Scottsdale, The Northwest Valley, Avondale, Yuma, Flagstaff

Partnerships/Affiliates- Collaborating with partners to network, streamline referrals, improve access, cost management, and figuring ways to improve in quality of clinical services.

Arizona State University

NantHealth, LLC

Translational Genomic Research Institute (TGen)

University of Arizona College of Medicine-Phoenix

Dignity Health- Mercy Gilbert Medical Center

TMC for Children

Mayo Clinic

Teaching & Mentorship Programs-2014 reports show 355 Medical Students participate in the Pediatric Residency Program and performed rotation. About 91% of the students passed the board exam. A total of 1,100 applicants applied for the residency program

Community Outreach and Education-Arizona Adverse Childhood Experiences (ACE) Consortium. They are committed to provide advance pediatric health and wellness within the community. They provide educational programs to teach on many topics. In 2014, events like Barnyard Booster Bash with Progressive Auto Insurance provided 1,927 booster and car seats. Home and sleep safety information was passed out to 500 families. Family education program related to bicycle helmets fitting and usage was provided to the community and 1,500 helmets were distributed. They also provide water safety education and 1,812 attended on Water Safety Day.

Injury Prevention Programs

ATV Safety

Bike Safety

Bites and Stings

Car Seats, Booster Seats, and Seat Belts

Child Abuse

Effective Discipline for Children

Fire Safety

Heat Advisories & Safety

Holiday Travel Safety Tips


Pedestrian Safety

Prevention falls at home

Safe Sleep for Infants

Water Safety

Healthcare Outreach


Crews’n Healthmobile

Early Childhood Development Program

Pediatric HIV Clinic


Mayo Clinic

The Mayo Clinic is an academic research centre located in Rochester in the state of Minnesota. It is focused in the provision of the following services; medical research, education and all-around integrated clinical services. Mayo clinic has over the years specialized in offering treatment and addressing difficult condition

s through the use of tertiary medical care. It is considered one of the best medical centres globally. In the United States, it is ranked number one, (Shippie et al. 2015). To achieve all these milestones, it stresses on its values and mission. It has a mission of inspiring hope and improving the general well-being of the patient by providing quality integrated medical care. The driving value is, “The needs of the patient come first.”


Socio-cultural practices play a major role in the overall performance of organizations. Mayo clinic has embraced the socio-cultural aspect of the employees and its patients while delivering quality health care. Mayo Clinic has an integrated and woven commitment to embrace, socio-cultural and diversity of the employees and patients. It believes this will help them achieve their mission and underline the values, (Fang et al. 2016). Mayo clinic organizes 50 events annually that will enable employees to come into contact with peers from varied social backgrounds. Among its policies, it strongly prohibits any form of discrimination based on the sexual orientation, ethnicity, age and religious beliefs.


Discrimination based on sex, religion, race, gender and ethnicity affects the demographic composition of employees of an organization and the customers served. The policy of prohibiting any form of discrimination has made mayo clinic to embrace every member of the society.


Technological advancements have made it necessary for many organizations to adopt new technologies present in the market. In order to offer quality and accurate treatment to the patients, the mayo clinic has embraced technology, (Fang et al. 2016). The recent being the use of cognitive computing. This was necessitated by the transformation it brings in terms of health care delivery.

Competitive analysis

Competition is very stiff in the health sector. To stay competitive, the mayo clinic is expanding its centers and improving the facilities in other centers. To maintain its customer base and stay competitive, mayo clinic has integrated all medical services that its clients need. This phenomenon is one of its kind in the country (Shippee et al. 2015). This is the major way mayo clinic has differentiated its product from those of the competitors hence gaining competitive advantage.

A threat of a new competitor

The emergence of new competitors in the market may become a threat to the mayo clinic. Most importantly, a government-funded competitor who will offer lower prices than those offered by mayo clinic groups. This will trigger vigorous price wars in order to woo customers.


Fang, J. L., Collura, C. A., Johnson, R. V., Asay, G. F., Carey, W. A., Derleth, D. P., ... & Colby, C. E. (2016, December). Emergency video telemedicine consultation for newborn resuscitations: the Mayo Clinic experience. In Mayo Clinic Proceedings (Vol. 91, No. 12, pp. 1735-1743). Elsevier. 

Shippee, N. D., Domecq Garces, J. P., Prutsky Lopez, G. J., Wang, Z., Elraiyah, T. A., Nabhan, M., ... & Erwin, P. J. (2015). Patient and service user engagement in research: a systematic review and synthesized framework. Health Expectations, 18(5), 1151-1166.

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