HI5019 Strategic Information Systems-Business Process of Dymocks Book

2. Operations and functionality

2.1. Identification and discussion of Current business Process

Dymocks book shop works on various area of Sydney and it is troublesome for the business agents to refresh the stocks promptly because of absence of any computerized data framework they need to do it physically and in this manner it turns into an issue and make delay for the client get their items (Mikalef & Pateli, 2017). With the execution of the data framework the business delegates can bring the subtle elements of the stocks and refresh the client in like manner and decrease the holding up time of the client. This would likewise help in increment the dedication of the client and acquire benefit in their business.

With the execution of the data framework all the business procedure can be overseen from an essential issue and it additionally keeps up the information of the client and the workers for expanding the productivity of the administration procedure of the association.

2.2. Gap Analysis

For the development of the strategic information system for the book store a gap analysis should be done for the identification of the procedure followed by the organization. The mission and the vision statement should be analyzed and the current operation should be evaluated for the identification of the gap and creation of a business strategy for the improvement of the current business process of the organization (Chang, 2016). The present condition of Dymocks book shop is contrasted with the future express the organization can accomplish with the execution of the new data framework in the present business process.

The present work environment of the business association utilizes a manual passage framework to keep up the business records and an alternate enroll is utilized for recording the stocks. There are a gathering of representatives that inquires on the new books that can be sold and adds them to the rundown of the stock book (Harmon, 2014). There is a gigantic gap in between the business faculty and the front end sales personnel for reducing the risk of unavailability of the books and expand the productivity of the present business process and keep up a reasonable development of the association. The strength, weakness, opportunity and the threats for the implementation of the new information system should be analyzed for reducing the errors for the development of the information system.

A group of targeted users should be evaluated for creation of a strategy and develop the information system aligning the business needs of the organization. The needs of the targeted uses should be documented and the improvement it can make in the current business process should be analyzed for meeting the needs of the users and increase the productivity of the organization (Kale, 2014). The analysis of the gap is important for the reduction of the errors in the system development process and help in improve the customer management. The gap analysis is important for the maintenance of the customer relationship with the customer.

2.3. Specific issues that the new system would fix

The issues faced by the current business process of Dymocks Book Shop is to maintain the records of the customer and the stocks manually. The organization also faces problem for storing the records of the branches and the employees working in the organization (Parvizi, Oghbaei & Khayami, 2013). The development of the information system would help the organization to mitigate the problem and store all the transactions and invoice for selling or purchasing a book. The records of the customer should be stored in the database such that a report can be generated for showing the details of the transactions and the monitor the cash flow of the business (Galy & Sauceda, 2014). The security of the data is also an important issue and it should be fixed with the encryption of the database and restricting the unauthorized users to access the information for reducing the risk of data theft.

The support of the stock is likewise an essential factor for expanding the effectiveness of Dymocks Book Shop, the records of the stocks are refreshed after each request is set with the end goal that the sales representative getting to the data framework can see the accessible stock and places the request according to the stock levels (Bajdor & Grabara, 2014). The data framework is likewise intended to deal with complex errands, for example, offering markdown to the steadfast clients. The stock records can be investigated for finding the request of the items and expanding the accessibility of the item (Laudon & Laudon, 2016). Diverse records are made and associated with the data for getting to the information and solid encryption calculation is utilized for securing the information living in the data framework.

2.4. Criteria used for meeting requirement

The criteria used for testing the information system are listed as follows:

• The response time should be minimum and the users should be get the real time update of the information.
• The security levels should be high and unauthorized users should not access the sensitive organizational data.
• The admin should be able to generate a monthly report from the information system containing the all the details of the stocks and the transactions.
• The records of the employees and the customers must be kept on the information system.
• The information system should be aligned with the business goals of the company.

3. Needs of information system strategy

For the identification of the needs of the development of the strategic information system the stakeholders should be involved in the development process. A list of questionnaires should be created and presented to the stakeholders for recording their response (Wild, Wild & Han, 2014). The response should be documented and evaluated for the identification of the requirement. The information should be developed according to the needs for reduction of the manual effort given by the employees for the management of the business (Parvizi, Oghbaei & Khayami, 2013). The selection of the system strategy also reduce the number of errors in the system and increases the efficiency of the organization. The new information system would help Dymocks Book Shop to gain the leading position in the market with responding to the customer needs immediately and better customer relationship management.

3.1. Needs of application of the strategy

The application of the strategy is important for the development of the information system and software development lifecycle model should be selected according to the development of the project (Greasley et al., 2017). The SDLC model should be selected for proceeding with the project development according to the needs of the clients (Le, 2016). The effort of the management team can be reduced with the implementation of the strategy and the relationship of the customer should be improved with the involvement of the stakeholders and development of a project management plan.

4. Difficulties in development of the information system

Different problems are faced by the project manager for the development of the information system and they are listed as follows:

Management Problems

The management staffs of Dymocks Book Shop might not communicate with the sales executive and this may cause a gap in analysis of the requirement of the ground level staffs and cause error in the development of the strategic information system.

Human Challenges

The lack of technical skills of the staffs working in the organization may cause problem due to inability to use the new information system (Pearlson, Saunders & Galletta, 2016). The lack of proper training to the individual may cause error data input into the information system and thus proper validation of the data is required for increasing the efficiency of the information system.

Lack of Communication

The team members involved in the development of the information system should communicate with each other and maintain a hierarchy for communication (Rouhani, Ghazanfari & Jafari, 2012). The lack of communication can cause uncontrollable environment and serious issue for the development of the information system.

5. Analysis of the problems

There are different problems that may arise during the development of the information system. The analysis of the current market situation is important and the information should be aligned with the requirement.

5.1. Typical problem arising for information system project development

The problem arising during the development of the information system are listed as follows:

Failure of correspondence

This disappointment happens when the framework plan targets are not appropriately met by the association. The disappointment of the satisfaction of the objectives and necessities in the task is named in the correspondence disappointment for the undertaking (Sakas, Vlachos and Nasiopoulos 2014). The disappointment in presenting the undertaking inside the due date makes a major issue in the association. The utilization of dishonorable data innovation in the association is the primary driver of the disappointment in the data framework.

Failure of procedure

The project schedule and the SDLC model should be followed for the development of the project within the budget and the time allocated. The failure of the strategic information system should may cause different outcomes such as increase in the development cost or development of an unstable system (Caldieraro et al. 2017). The failure of the procedure may cause the system to take more time for responding to the querry of the customer.

Interaction failure

The strategic information system should be created for increasing the efficiency of the end users and increase the level of satisfaction of the customers. Heavy user and the normal users must be divided for improvement of the performance and include the necessary information for the development of the project (Diatmika, Irianto & Baridwan, 2016). The users should be able to communicate with the management staffs for the maintenance of the customer orders and record it in the database of the organization.

Expectation Failure

The desire of the end client is important to be satisfied by the data framework venture. Hence, the disappointment in meeting the desire of the end client is a basic issue in the association. Desire disappointment is portrayed as the contrast between the preferred outcome and acquired aftereffect of the undertaking (Thi and Wan 2016). There are many situations when because of little blunders; the wanted outcome isn't gotten from the results of the undertaking. This circumstance is called as the desire disappointment (Klaus, 2013). Notwithstanding, this disappointment is distinctive as per the diverse partners of the organization and the task.

5.2. Examples

As an example of the failure of the implementation of the strategic information system the failure of health care system in UK can be used. An investment of $148 billion was done by different stakeholders for the development of the information system and the main cause of the failure of the project is lack of management and monitoring of the progress of the project (Tsang, 2014). The health care organization are not included in the development process that caused the system developer to face problem for the identification of the needs of the project.

5.3. Solutions

For development of a successful strategic information system a SDLC model should be selected and the stakeholders should be involved in the project development process. The involvement of the stakeholders makes the requirement of the project clear and thus the project development team can develop the project modules aligning the needs of the business (Wu et al., 2016). The management of the progress of the project is necessary and new technologies must be applied for reduction of the errors in the development process.

Conclusion

From the above report it can be presumed that with the advancement of the data framework for Dymocks Book Shop the present business procedure of the association would be profited. The data framework would decrease the exertion of the workers and the mistakes created because of the human blunder for administration of the records in the manual procedure. The hazard related with the advancement of the data framework ought to be assessed and a hazard relief design ought to be made for expanding the effectiveness of the improvement procedure. Diverse cases of effective data framework ought to be investigated for execution.

References

Bajdor, P., & Grabara, I. (2014). The Role of Information System Flows in Fulfilling Customers’ Individual Orders. Journal of Studies in Social Sciences, 7(2).

Caldieraro, F., Zhang, J., Cunha Jr, M. and Shulman, J.D., 2017. STRATEGIC INFORMATION TRANSMISSION IN PEER-TO-PEER LENDING MARKETS. Journal of Marketing.

Chang, J. F. (2016). Business process management systems: strategy and implementation. CRC Press.

Diatmika, I. W. B., Irianto, G., & Baridwan, Z. (2016). Determinants of Behavior Intention Of Accounting Information Systems Based Information Technology Acceptance. Imperial Journal of Interdisciplinary Research, 2(8).

Galy, E., & Sauceda, M. J. (2014). Post-implementation practices of ERP systems and their relationship to financial performance. Information & Management, 51(3), 310-319.

Greasley, A., Greasley, A., Wang, Y., & Wang, Y. (2017). Integrating ERP and enterprise social software. Business Process Management Journal, 23(1), 2-15.

Harmon, P. (2014). Business process change. Morgan Kaufmann.

Kale, V. (2014). Implementing SAP® CRM: The Guide for Business and Technology Managers. CRC Press.

Klaus, P. (2013). The case of Amazon. com: towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT). Journal of Services Marketing, 27(6), 443-457.

Laudon, K. C., & Laudon, J. P. (2016). Management information system. Pearson Education India.

Le, N. H. (2016). Managing resistance to information system (IS) change at the pre-implementation stage from the senior management perspective: a case of a commercial bank in Vietnam (Doctoral dissertation, London Metropolitan University).

Mikalef, P., & Pateli, A. (2017). Information technology-enabled dynamic capabilities and their indirect effect on competitive performance: Findings from PLS-SEM and fsQCA. Journal of Business Research, 70, 1-16.

Parvizi, R., Oghbaei, F., & Khayami, S. R. (2013, May). Using COBIT and ITIL frameworks to establish the alignment of business and IT organizations as one of the critical success factors in ERP implementation. In Information and Knowledge Technology (IKT), 2013 5th Conference on (pp. 274-278). IEEE.

Pearlson, K. E., Saunders, C. S., & Galletta, D. F. (2016). Managing and Using Information Systems, Binder Ready Version: A Strategic Approach. John Wiley & Sons.

Rouhani, S., Ghazanfari, M., & Jafari, M. (2012). Evaluation model of business intelligence for enterprise systems using fuzzy TOPSIS. Expert Systems with Applications, 39(3), 3764-3771.

Sakas, D., Vlachos, D. and Nasiopoulos, D., 2014. Modelling strategic management for the development of competitive advantage, based on technology. Journal of Systems and Information Technology, 16(3), pp.187-209.

Thi, L.S. and Wan, C.W.M.S.B., 2016. Determinants of Information System Effectiveness in Managing Agro-Based Projects. International Journal of Business and Society, 17(3), p.447.

Tsang, E. W. (2014). Case studies and generalization in information systems research: A critical realist perspective. The Journal of Strategic Information Systems, 23(2), 174-186.

Wild, J. J., Wild, K. L., & Han, J. C. (2014). International business. Pearson Education Limited.

Wu, H., Wang, J., Duan, H., Ouyang, L., Huang, W., & Zuo, J. (2016). An innovative approach to managing demolition waste via GIS (geographic information system): a case study in Shenzhen city, China. Journal of Cleaner Production, 112, 494-503.