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Hrmt20024 Hrm Practices In Hospitality Assessment Answers

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I have selected the public sector for my study. For this Annotated Bibliography, I have read one general article on attraction and attention to understand the topic in general, one article on the UK public sector, and three articles on the Australian public sector. I found that public services in all countries are experiencing attraction and retention difficulties, but the public sector seems to have some additional challenges compared to the broader labour market of xyz.

Summarise the main ideas of the article, identifying the hypothesis, purpose, research methodology and conclusions. For example


This article examines [explain the topic in detail …].  The purpose/research question of the article is [explain why they did the research, what puzzle or research question were they investigating].  The research methodology is [explain how they did the research, whether a literature review, or surveys, or interviews etc …]. The article finds/concludes [summarise the findings]

Critique the article, and tell us how it is useful in your study. For example

While this study applies to the public sector, its findings are useful in my study of xyz sector because [explain …]. I will use these findings to analyse my sector.

Answer:

Summarise the main ideas of the article, identifying the hypothesis, purpose, research methodology and conclusions. For example

This article talks about the polished HRM practices in relation to the hospitality sector. This article speaks about how the inter-connected HRM practice results into lower exit rate for the hospitality sector. The proper execution pertaining to human resources can satisfy the staff of the hospitality sector. The purpose of the research is to find out how the well-functioning of the HR department can enhance effectiveness of staff in the company. It talks about how the best kind of HRM practice can pave the path for best kind of service delivery within the hospitality sector.

The study was qualitative in nature and case study method was made use of for the research. Purposive sampling method was made use of and collection of primary data was carried out with the help of direct observation along with semi-structured interview. Secondary data was also collected with the help of journal, newspaper and the books. The article concludes that recruitment, training, performance appraisal and grievance mechanism can increase the satisfaction of the employees within hospitality sector. These practices carried out in the hospitality sector can augment employee performance and provide satisfaction to employees in hospitality sector. The HRM practices being polished can lead to greater organizational performance.

Critique the article, and tell us how it is useful in your study. For example

This study is useful as it can help in shedding light on the HR planning and recruitment in the hospitality sector. This study can help in providing knowledge about how the right kind of management practice can boost the performance of the employees in an organization. It talks about the importance of talent management program that can help in understanding the elements of an organization and drive the results in the organization. The importance of this research lie in the fact that it helps in illuminating on the fact how the web-based solution can help in the optimization of the HR related management functions within an organization.

It assesses the importance of robust talent management strategy that can help in the creation of a culture that can help in the development of the employees in the hospitality sector. It speaks about the importance of customer centricity in the modern world and how it can prove to be effective for an organization. It focusses on the importance of performance based evaluation pertaining to an organization. The human resources should be able to align the corporate strategy with that of the individual roles that can help in the perfect running of an organization. It discusses how the human resources can help in adding value by the help of innovative practices.

Key words: tourism work, sustainable HRM, tourism policy and workforce planning

Paragraph 1 This article states how the neglect of the workforce can prove to be detrimental for the employee performance in an organization. The human resources in the present age focusses on the aspect of sustainable tourism that can help in providing motivation to the employees. It talks about the importance of inter-connectedness in relation to the hospitality sector and the operational considerations that can help an organization in sustaining within the present environment. It talks about the HRM model that can help an organization in its effective functioning. Sustainability indicators can be made use of the human resources that can help in the arena of policy formation..

The article made use of secondary resources like books and the newspaper These policy formation can improve the functioning of the organization on the whole and it can bring benefits for the hospitality industry. The service delivery capacity of the employees can be increased with the help of effective HR policiesfor arriving at a conclusion. The article concludes by saying that commitment-based HRM practice can help a firm in staying sustainable. The findings suggest that tourism innovation activity can augment the performance of the firms in the hospitality sector. Sustainability is an important theme in relation to the tourism discourse and this article has found out how good treatment of the employees in the hospitality sector can encourage them to deliver effective performance.

Paragraph 2

This article is crucial for my study as it talks about how the incorporation of good human resources practice can help in the accommodation of needs of the individual. There is the dearth of planning in the hospitality sector that proves to be a hindrance in the path of effective people management within the hospitality sector. The human resources should take proper cognizance of gender equality in the organization that can help in the flourishing of the hospitality sector. It has talked about the importance of corporate social responsibility program that can help the sector in minimizing the environmental challenges.

This article can prove to be useful as it explains how the integration of the natural elements can help in enhancing guest experience within hospitality industry. The hoteliers can make use of reusing and recycling strategies that can help the industry in staying sustainable. “ Green thought” in the hospitality sector can be extended in various aspects like cost savings, regulatory affairs and the economic incentives. The article discusses how the guest experience can be enhanced with the help of sustainable tourism. This article is useful as it talks about how sustainable corporate culture can help in retaining talent in the hospitality sector.

Key words recruitment, hospitality, human resources management

Paragraph 1 This article reflects on different issues pertaining to social media recruitment within the hospitality sector. It has illuminated on the implications of online recruitment for the sector. This article has taken recourse to existing research for examining the arena of online recruitment. This article has made use of secondary sources for providing framework that can help in the consideration of social media recruitment in the hospitality sector. The employees in an organization should consider website attribute and fairness pertaining to recruitment process for improving the brand reputation of the hospitality industry.

Online presence can increase the reputation of the industry and the boundaries should be blurred in relation to online information along with the legal boundary. This article has helped in raising profile in relation to recruitment issues and maps the field that helps in providing basis in relation to future research. This article helps in understanding the effect of social media recruitment trend and its effect on the prospective employees of the hospitality sector. This article has pointed out how technology can act as a boon for the hospitality sector. Social media has empowered the individuals for the generation and the sharing of information. This article states how the advertising of vacancies can draw prospective employees and on the other hand the job seekers can view the prospective employee profile.

Paragraph 2 The second aspect which the article points out is about the broadening of the role of recruitment by using technology 2.0. The authors point out that the significance of recruitment is not restricted to mere filling up of vacant positions in an organisation. It is also about finding out the most suitable and eligible employees for vacant positions. The organisation today conduct succession planning for employees in order to ensure their professional growth within the organisation. This also enables the business organisations to train and benefit from the performances of their employees for longer span of time.

The author in the second part reiterates the role social media in enabling the business organisations interacting more closely with the prospective employees to ensure strategic fit between themselves and their employees. The authors then go on to mention the importance of official websites of the companies in ensuring effective recruitment of employees. The Chartered Institute of Personnel Development in this respect says that most of the organisations use their own official websites to attract candidates. The discussion finally shifts to the tremendous cost saving role which the internet plays in lowering the recruitment costs of the business organisations. Thus, the discussion can be concluded by stating that today the internet plays a significant role in ensuring more effective recruitments in the business organisations.

Key words: Work life balance, human resource management and retention

Paragraph 1: The discussion opens by shedding light on two very important modern human resource management areas, work life balance and employee retention. The article in question can be described as an extension of the discussion of the previous article. The employees today have graduated from mere workers to those of internal stakeholders playing significant role in the market performance of organisations employing them.

The employees today do not just seek professional growth and legitimate financial compensation. They seek work life balance so that they can enjoy their personal lives with their families and friends besides bringing about their professional growth. This further creates job satisfaction among employees and enables the employers gain employee retention, the next topic of discussion.

Paragraph 2: The business organisations today view work life balance as an effective way of retaining employees. It can be pointed out that high employee turnover proves expensive for employers and also devastating for their productivity. The business organisations today offer employees better compensation and facilities like work life balance. This enables them to retain employees for longer tenure which reduces employee turnover. This means business organisations today can allocate their employees towards future business strategies to take advantage of the market opportunities and strengthen their foothold.

Article 5

Key words: organisational effectiveness, engagement, HR architecture

Paragraph 1: I have taken up discussion on employee engagement in the operations of business organisations and their achievement of competitive advantage in the global market. Employee engagement have become significant portion of job responsibilities and details. The business organisations retain their employees by engaging them more and gaining their participation. This also helps in cutting down employee turnover and enable organisations to concentrate on channelizing the talent towards achievement of their goals. The article in turn points out to participative leadership style which is aligned with business organisations of these organisations. The organisations today encourage employees to participate in the operations right from strategy formation to strategy execution.

Paragraph 2: The better achievement of goals leads to higher degree of market performance. This market performances backed by employees boost the competitive advantage of the business organisations. Thus, in order words employee engagement has emerged as the keys for business organisations to achieve competitive advantage in the market. The employees today feel more responsible towards their organisations.

They take more interest in the operations of their organisations. This points out to the acceptance of employees as stakeholders of strategic importance which is prevailing in the hospitality sector. This is because the organisations operating in the hospitality sector have realised that the employees are important to them since they are the ones who serve the customers directly.

The hospitality firms today provide training to their employees to improve their skills and competence. This enables these employees serve clients more appropriately to ensure their satisfaction. The hospitality organisations are thus able to earn high revenue by empowering their employees. The hospitality firms today aim to carry out carrier planning to appraise the employees. These policy formation can improve the functioning of the organization on the whole and it can bring benefits for the hospitality industry.

The service delivery capacity of the employees can be increased with the help of effective HR policies for arriving at a conclusion. The employees also carry on with organisations for longer tenure. This reduces employee turnover and enable employers to align employees with their future strategies. Thus, empowering of employees enable organisations to retain their competitive advantage. Thus, it can be stated that employee retention has emerged as the means to retain competitive advantage in hospitality companies.


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