INF30018 Information Systems Management
What is Information Technology (IT) Governance?
The distribution of IT decision-making rights and responsibilities among different stakeholders in the enterprise
The who and where?
Defines the procedures and mechanisms for making and monitoring strategic IT decisions. › The what, how and why?
What is Information Governance (IG)?
National Archives of Australia (2013) describe IG as the way information assets are managed to support achievement of an organisation's outcomes.
What/how much did you know about Governance when you started in your role at {Insert company name here}?
Did your university studies prepare you/give you the foundations for understanding governance after you graduated?
Can you give an easy to understand example of how governance operates in your organisation (please No standard UN example J) › What’s the board’s role in corporate governance — and how does that differ from management’s role?
Who should sit on the governance committee and what skills do they need?
Why would governance skills/experience look good on your résumé?
Do you get more $$$ if you know about governance?
Is there a designated information governance lead within the organisation available for consultation on information governance matters?Do you get training in governance at induction?/Are staff trained in collecting and recording information? › Is governance a standard agenda item for discussion at meetings?
- Are we doing the right things? This is the question about should we be doing something at all. It ensures strategic alignment between business and IT. Is what we are trying to do fit with the organisation's vision and strategy? Is it consistent with the business principles?
2. Are we doing them the right way? This is the question about architecture and standards. Does what we are doing conform to the architecture and processes?
3. Are we getting it done well? This is the question about the execution. Do we have the disciplined delivery and change management processes? Do we have the right skilled resources and are we managing them well? How does our performance measure up to others? Are we effectively managing risks?
4. Are we getting the benefits? This is a question about realising value from investments in IT/projects. Are we clear about the benefits? Do we have metrics? Is the accountability for the benefits clearly defined?
Answer:
The discussion in week 1 is regarding the definition of the strategy and its significance in the different aspects. It can be said strategy is the proper for the implementation of the tasks. The task can be related to an thing. For the successful implementation of the objective smart strategy is important. Information strategy is important as it is included in the enterprise architecture. The information strategy includes the system category, system component, system function and system type. It has been seen that the organizations are more focused towards the implementation of the information system strategy solutions and they are giving emphasis on the implementation of different “tactics” regarding the development of the information system in the organization. There are certain steps for the implementation of the strategic processes in the organization. The responsibility of the information system manager is to follow the steps in a proper way. The initial stage of this process is the strategic business planning where the assessment of the performance of the system and the outcomes are evaluated. The strategic planning process indicates the vision of the implementation and the way of implementation of the system. It also includes the detailed discussion regarding the technology which is going to be used for the implementation of the system and the evaluation of the proposed managing plan after the implementation of the information system. The information system manager has ro follow these process carefully. The act and the decision making ability of the manager is important in these steps as the whole implementation of the information system is dependent of strategic implementation. The information system member has to choose the right technology which will server the enterprise a greater benefits with low overhead cost. Apart from that a good strategy regarding the information system will help the overall enterprise architecture to become more flexible and effective.
Week 2:
Week 2 is concerned about the governance of the information system implemented in the organization. From the general definition of the governance it can be said the governance regarding the information system includes implementation of the rules, regulations and policies regarding the use and deployment of the information system in the organization. The information technology governance includes the process of distribution of the decision making rights regarding the access and the changes in the IT system. It also includes the mechanism for monitoring the process of monitoring the implemented information system in the organization. It can be said that the IT governance is the integral part of the enterprise architecture and organization decision making process which needs the leadership quality and understanding the organization structure. The smart governance of the information system will help the organization to achieve the business objective. Information governance is a part of the information system governance. It includes managing the information within the organization regardless its type. There are certain frameworks which will help the information system manager to manager the process of the information governance in a proper way. Some of the notable frameworks for the maintain the information in a proper way are ISO, COBIT5, ITIL V3 and PRINCE2. The selection of the framework is dependent on the requirement of the organization. The information system manager should consider some of the characteristics of the information and IT governance plan before choosing a certain framework. A good governance plan should consider and understand the opinions and the requirements of all the stakeholders involved in the project. Apart from that a good information system governance plan will help the organization to meet all the goals in the present along with achieving the sustainable development for the future.
Week 3:
Week 3 is concerned about the definition and the management of the risks. The risk can be defined as the sudden changes in the process of the organization. Risk can be strategic or operational. The strategic risk includes not participating in the processes which will help to achieve the organizational goals or objectives. On the other hand the operational risks includes mismanagement in the business unit , not managing the cost in a proper way. The risks in the organization can be calculated in different ways. Based on the different aspects of the risks , the risk can be categorized into three different categories- known risks, predictable risks and unpredictable risks. The risks regarding IT can be related to all these three categories. In order to mitigate the challenges and the issues raise from the risks the mitigation and management plan for the risk is important. There are certain techniques for managing the risks. Most of the managers follow the reactive management of the risks. In this case action is taken if something happens to the system. However, in order to manage the implemented system in a successful way in the organization the information system manager should take proactive approach for managing the risk. On this context the manager should taken initiatives to avoid the chances of happening the risks. However, no system can be perfect. In this cases, some of the small glitches can be present in the system. In this situation the manager can accept that flaw and can think about the small chances in the process. Timing and planning are important factors for the mitigation of the risks. Mitigation can be regarded as the most common risk management planning. The mitigation can be done on the various fields like mitigation of the probability of happening of the risks of the mitigation of the impacts of the risks. There are certain techniques like risks break down tool and risk analysis can be implemented to manage the risk. In this course the identification , analysis of the risks and planning to resolve and manage the risk is important.
Week 4:
In the practice of the information system and technology deployment of the emerging trends is a concerned thing. The main characteristic of the emerging technology is that this type of technology is not used by many people and the implementation of the technology has not been done largely for most of the organizations. The process of defining a technology as emerging is also dependent on the perspective and the situation of the social and economic condition of the market or the country. The main responsibility of the information system and technology manager is to identify the emerging technology and its relevance in achieving the organizational objectives. In order to do this the managers are needed to evaluate the policies regarding the implementation and usage of the emerging technology. This will follow the procedures of the implementation and the research regarding the strength and the weakness of that technology. The assessment of the risk is important regarding this context. From the business perspective the information technology manager also has to consider the ratio regarding the return on investment and the cost for the implementation. In order to implement the emerging technology in the process of the information system in the organization proper training is needed to be given to the users of that technology . Apart from that the risks from the capital investment regarding the investing in the implementation of the emerging technology is needed to be considered in this matter. Some of the examples of the emerging technologies are 3D printing technology, vast usage of IoT in different systems.
References
Anderson, T., 2016. Theories for learning with emerging technologies. Emergence and innovation in digital learning: Foundations and applications, pp.35-50.
Arvidsson, V., Holmström, J. and Lyytinen, K., 2014. Information systems use as strategy practice: A multi-dimensional view of strategic information system implementation and use. The Journal of Strategic Information Systems, 23(1), pp.45-61.
Dwivedi, Y.K., Wastell, D., Laumer, S., Henriksen, H.Z., Myers, M.D., Bunker, D., Elbanna, A., Ravishankar, M.N. and Srivastava, S.C., 2015. Research on information systems failures and successes: Status update and future directions. Information Systems Frontiers, 17(1), pp.143-157.
Fichman, R.G., Dos Santos, B.L. and Zheng, Z.E., 2014. Digital innovation as a fundamental and powerful concept in the information systems curriculum. MIS quarterly, 38(2).
Gallagher, S. and Sixsmith, A., 2014. Engaging IT undergraduates in non-IT content: Adopting an eLearning information system in the classroom. Interactive Technology and Smart Education, 11(2), pp.99-111.
Gresham, G., Schrack, J., Gresham, L.M., Shinde, A.M., Hendifar, A.E., Tuli, R., Rimel, B.J., Figlin, R., Meinert, C.L. and Piantadosi, S., 2017. Wearable activity monitors in oncology trials: Current use of an emerging technology. Contemporary clinical trials.
Ko, D.G. and Kirsch, L.J., 2017. The hybrid IT project manager: One foot each in the IT and business domains. International Journal of Project Management, 35(3), pp.307-319.
Liu, J.Y.C. and Chiu, G.C.T., 2016. Influence of Project Partnering on Stakeholder Role Ambiguity and Project Manager Risk Perception in Information System Projects. Project Management Journal, 47(6), pp.94-110.
Mason, R.O., 2017. Four ethical issues of the information age. In Computer Ethics (pp. 41-48). Routledge.
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