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ITC506 Topics in IT Ethics: Headspace Project System Analysis

Headspace in NSW was one organisation tasked with trialling NewAccess with people aged as young as 12. In 2005 the Australian Government allocated $54 million to establish the National Youth Mental Health Foundation (later to be named Headspace). “Our brief is to make sure services are available at the earliest possible point when problems emerge. The criteria to get help is pretty simple – you must be 12 – 25.

That’s it.” Aimed to address the health and well-being concerns of young people by providing a holistic platform for care. This would give teenagers and young adults comfort that their support will be coordinated and integrated across primary and specialist care, and not just focus on the ‘illness’ but also social inclusion and recovery.
 
Youth assigned to a headspace case worker may subsequently be admitted to the Emergency Department (ED) of the local regional hospital. Currently there the no requirement for the ED staff to notify the headspace case worker when a client has been released. Sometimes case workers are notified, but often not. It means that days and even weeks can transpire before a case worker becomes aware of that release. In the meantime the young person tends to return to the environment and circles of influence that led to the mental health problems in the first place, without the coping and support mechanisms that a case worker can provide.
 
Complete the Following:
 
Consider that the system is being built for a regional Headspace centre in NSW, that is trialling NewAccess with youth as young as 12. The system will need to capture the ‘story’ the first time it is told, and give access to successive professionals, so that case notes and the story can become enriched, and the young person can be assisted more appropriately.

You are the business systems analyst assigned to the project, you will need to produce:
 
A stakeholder map: Draw stakeholder role names on a stakeholder map with 4 quadrants, Internal-Operation, Internal-Executive, External-Operation, External-Executive: For each stakeholder, describe why they have an interest in the project.

A questionnaire

Create one questionnaire that you would send to one stakeholder group with an aim to help you identify further details about the environment, the problem area and/or how the system would operate to help solve the problem.

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