ITC506 Topics in IT Ethics: Headspace Project System Analysis

Headspace in NSW was one organisation tasked with trialling NewAccess with people aged as young as 12. In 2005 the Australian Government allocated $54 million to establish the National Youth Mental Health Foundation (later to be named Headspace). “Our brief is to make sure services are available at the earliest possible point when problems emerge. The criteria to get help is pretty simple – you must be 12 – 25.

That’s it.” Aimed to address the health and well-being concerns of young people by providing a holistic platform for care. This would give teenagers and young adults comfort that their support will be coordinated and integrated across primary and specialist care, and not just focus on the ‘illness’ but also social inclusion and recovery.

 

Youth assigned to a headspace case worker may subsequently be admitted to the Emergency Department (ED) of the local regional hospital. Currently there the no requirement for the ED staff to notify the headspace case worker when a client has been released. Sometimes case workers are notified, but often not. It means that days and even weeks can transpire before a case worker becomes aware of that release. In the meantime the young person tends to return to the environment and circles of influence that led to the mental health problems in the first place, without the coping and support mechanisms that a case worker can provide.

 

Complete the Following:

 

Consider that the system is being built for a regional Headspace centre in NSW, that is trialling NewAccess with youth as young as 12. The system will need to capture the ‘story’ the first time it is told, and give access to successive professionals, so that case notes and the story can become enriched, and the young person can be assisted more appropriately.

You are the business systems analyst assigned to the project, you will need to produce:

 

A stakeholder map: Draw stakeholder role names on a stakeholder map with 4 quadrants, Internal-Operation, Internal-Executive, External-Operation, External-Executive: For each stakeholder, describe why they have an interest in the project.

Create one questionnaire that you would send to one stakeholder group with an aim to help you identify further details about the environment, the problem area and/or how the system would operate to help solve the problem.

Introduction

This project will allow young youths of Australia to avail the services related to the medical health care on the online platform without altering the expected benefits and outputs of the project. This report will demonstrate the stakeholder map, responsibilities of the stakeholder, use case, questionnaire, and description of the fully developed use case.

Stakeholder Map

Figure 1: Stakeholder Map

(Source: Created by Author)

Interest of Stakeholder

Classification	Stakeholder	Interest	Impact	Responsibility	Reason for interest
Internal Operational	Business analyst	High	High	The business analyst will be analyzing the business procedure and aligning the business and project objectives.	Meeting the business and project objectives.
Internal Executive	Higher Authorities of Headspace	High	High	The hard decision-making will be done by the higher authorities	Take decisions considering every stakeholder response and implications
Internal Operational	Project team	High	Low	The necessary operational activities will be managed and done by the project team	Manage the project constraint
Internal Operational	The project manager	High	High	Assigning and monitoring of the stakeholders’ roles and responsibilities, and project constraints	The knowledge and skills of the project team determined the efficiency and standard of the developed project.
External Operational	Medical professionals	High	High	Case analyzing and proposing suggestions to the users will be accomplished by the medical professionals	They are the primary actors of the system
External Operational	Medical specialist	High	Low	Suggesting medical treatment suggestions	Provide healthcare solution to the users and support them in some medical related issues
External Executive	Government	High	Low	Allowance on the necessary land and policy requirements	Better and online services with no loss of additional effort and time
External Executive	Australian youth	Low	Low	Utilize the services being introduced by this project	Community and economic growth
Internal Executive	Marketing Team	High	High	Analyze the competition in the market and propose better marketing strategies	Delivering project successful
Internal Operational	Supporting staffs	High	Low	Handle and manage the internal operational activities	Budget is necessary constraint for the project success
Internal Executive	Finance team	High	Low	Manage finance related project constraints	Management of all the internal operational activities

Questionnaire

Dear Youths

This project is being developed for you and your better and hectic free life. We are developing this project for your medical related suggestions those could be beneficial for you in living better future lives. We would like to hear your responses on the proposed system and will try to modify the system accordingly in manner to fulfil the needs and requirements of yours. Please respond the following questions and help us in modifying the system accordingly:

 Q1. We would like to know the age group you belong to, please respond via selecting one of the following responses:

• Not more than 18 years
• More than 18 and less than 24
• More than 24 and less than 30
• More than 30 years

Q2. The government and the seniors should consider health of the youths as a serious concern considering the future status of the economic and social condition of the Australia. Please respond via selecting one of the following responses:  

• Disagree
• Neutral
• Agree
• Strongly Agree

Q3. This system should be deployed as a network within every sector of the Australia in manner to cover large targeted individuals and avail the best services related to the medical suggestions. Please provide your response:

Q4. Do you know anyone, who might have some medical problems and needed a system like this for interacting with the medical specialist in easy and cost-effective way? Please respond via selecting one of the following responses 

• Yes
• No

Please provide the details of the users who should be connected with the system in manner to avail the best services and the introduced products:

Q5. Do you think the system would be an efficient and effective way of interacting with the medical specialist and replacing the traditional medical services:

• Yes
• No

If yes, please let us know about your present situation and previous medical details, we are happy to help you

Q6. The developed system will be helpful in making the current environment health issue free and allow every citizen to be healthy and mentally fit in future, please select one of the responses from the listed options:

• Disagree
• Neutral
• Agree
• Strongly Agree

Q7. The individuals can avail the best services related to the medical fitness in manner to accomplish the better life without any medical issues. Please respond via selecting one of the following responses:

• Disagree
• Neutral
• Agree
• Strongly Agree

Q8. The proposed system will allow the individuals to avail all the services related to the medical system. This system will be 100% efficient and effective regarding the delivery of the services. Please provide your response:

Q9. Do you think, the developed system will be not efficient and effective enough to be used and utilized by every users despite of any discrimination? Please provide your response:

Q10. This is the present system that can allow the users to be applicable enough to operate the system and avail the medical related services those are their rights. Please provide your response:

Use Case Diagram

Figure 2: Headspace Project Use Case

(Source: Created by Author)

Use Case Descriptions

001 Use Case: Share Stories: the users will be allowed to register their data and information within the system in manner to allow the specialists to access their data and information related to their past and present medical condition and process their data for future suggestions.  The primary actor is the user and the administrator.

002 Use Case: Capture Story: the specialist will have all the records stored in the database already and he or she will need to login the system to access all the information for the future medical suggestions.

003 Use Case: Story Accessing: the final developed story will be shared to the users that will include the medical treatment suggestions.

Fully developed Use Case: 01 Use Case: medical Suggestions

Use Case Name:	Medical treatment suggestions
Primary Actor:	Healthcare specialist and User
Secondary Actors:	IT technicians and Administrator
Other Stakeholders:	Australian community, Staffs, Government
Business Goal:	To introduce the medical suggestions to the users related to the problems shared by them
Precondition:	The Australian youth will be able to avail the medical treatment services as suggested by the medical specialist after analysing the present scenario of the user
Success Condition	The Australian Youth received proper medical services that can enhance the better living of the Australian community in future
Main Path
	1. User shares the medical history and the present problems related to the medical condition of theirs	2. The information is passed on to the medical specialist for considering the case
	3. The case is considered by the medical specialist and priority is given for future treatments	4. The medical specialist provides necessary feedback and medical suggestions after analysing the entire case
	5. the suggestion is fed into the system in manner to further proceeding	6. The suggested treatment suggestions is being displayed on the screen along with the medical prescriptions
	7. The user received the treatment suggestions and used it for being fit and well
Postcondition:	The user avails the necessary treatments and suggestions and regular treatment can be further proceeded as per the requirement of the user.

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