Itc540 It Infrastructure Management : Assessment Answers

You are required in your new role as an Enterprise Architect (EA) to do a SWOT Analysis of a current ICT service in an organization. The default organization is Charles Sturt University, but you can substitute another known entity such as your current workplace.

SWOT is an acronym for questioning the Strength, Weakness, Opportunity, Threat and helps with the analysis needed to identify the internal (S, W) and external (O, T) positives and negatives as indicated in Fig.1. Such a process can be informative and help the Enterprise Architect (you) to identify the issues and problems, set goals develop an action plan and help strategic IT Infrastructure planning and decision-making.

For this assignment, you need to plan, research, and, use your initiative to express the knowledge you learnt in this subject as well as your own independent thinking and reasoning.

Possible topics

Your attention in this paper can be focused on any of the following topics covered in our text:

Information Management / IT Architecture.

Database, Data, Warehouse, and Data Mining.

Networks, Collaboration, and Sustainability.

CyberSecurity, Compliance, and Business Continuity.

E-Business & E-Commerce Models and Strategies.

Mobile Technologies and Commerce.

Social Media.

Enterprise Systems and Applications.

Performance Management Using Data Visualization, Mashups, and Mobile Intelligence.

Task A. swot analysis

Summary of the SWOT Analysis – From the SWOT study of UXC Limited, it can be assumed that even though the accessible services of the company are extremely professional and have been successful in drawing the obtainable communication systems in the healthcare units, there are a number of flaws and coercions to their services. UXC has been significantly capable to improve the communication arrangement of the small and average sized healthcare units in the urban as well as other developed areas but the healthcare units in the countryside areas have not been able to contact UXC’s services (Uxcconnect.com.au, 2016). Furthermore, the services and the mechanism procedures are exceptionally pricey as well as require the most recent technical set of connections. As a result, many small healthcare units could not afford UXC’s services due to shortage of finances and suitable transportation.

Recommendations – Investigating the limitations and intimidations associated with the services of UXC, quite a few innovative steps can be suggested to develop the superiority as well as utility of their services. The suggestions in three separate periods (short term, midterm, long term) are as follows:

Short Term – For the short-term resolution, the company should employ additional safety measures in the communication networks offered by them. In addition, they can grant simpler and a reduced amount of exclusive versions of the communication straegies to the small healthcare units so that they can have way in to a good quality communication system in their units.

Midterm – In the next 12 months, the UXC can utilize their researchers to propose an improved and cheap but more proficient communication formation. In addition, UXC can make available a superior network structure with supplementary safety and utility. The company should renovate the open network system into a closed network with a restricted or certified access.

Long Term – In the following 3 to 5 years, the company should come across to supply services to small as well as countryside healthcare units at a cheaper cost. Besides, the company should put into practice the exercise of contemporary digital machinery and virtual space (cloud computing) in the communication infrastructures of the healthcare units.

Task B.  Research on Mobile Technologies and Commerce

A discussion about mobile technology and its impacts on commerce has been attempted in this report. The mobile technology sector has recently been affected by huge growth and evolution. In the light of this, the commercial organizations have started to utilize mobile technology for the advancement of their mercantile activities. The organizations have developed certain softwares known as mobile apps. These mobile apps enable the potential customers to purchase the concerned company’s products and also pay the price of the product to the company via the online mode. Overall, mobile technology has facilitated a smooth, hassle-free transaction process for the customers. The customers also get the added advantage of engaging in shopping, irrespective of his/her location. Unfortunately, there are some demerits related to online shopping. Customers reportedly, have been deceived by the online service providers. These providers allegedly deducted money from the customer’s accounts without supplying them the required products.

Index Terms

Prototype computer, mobile phone, Smartphone, e-commerce, mobile commerce, Smartphone app, home delivery service, online payment, fraud.

Introduction

The process of operations related to computing methods and digital services have become uncomplicated and effortless due to the renovation of the modern computing systems. Computer technology is now readily available within the grasp of the customers in the mode of mobile phones, thus increasing its mobility. Unlike now, previously, there were only computers available to the users to provide technology. Mobile phones are now becoming more modern day by day. Along with the communication system, there are various other features, which the mobile operators are now providing to the buyers such as interesting games, voice recorder, internet services, camera and others. Therefore, mobile phones have become more entertaining and attractive.

Thus, report analyses the usage of mobile phones in the field of business and commerce.

Mobile Technology and Commerce: Uses, Weaknesses, Implication on IT Industry

Mobile Technology

Computer technology has now come a long way from the primeval machines to the small mobile handy systems which now people generally use. At first, mobile phones were used only for the purpose of calling and messaging others. Now, with the advancement in technology, mobile phones are utilized by the buyers for other different interesting purposes such as listening to the radio, using route tracker systems, surfing the internet and others. Amidst this, mobile phone developers have created a new model known as the smart phones. The advent of the Smart phones has further amplified the effectiveness and usage of mobile phones. Companies have started to incorporate smart phones in their e-commerce business schemes to increase their sales ratio. Smart phones only give the customers the opportunity to indulge in online shopping.

Mobile commerce

Previously, mobile internet services were utilized by the companies for the purpose of publicizing and advertising the business. In the previous years, when smart phones were yet to be invented, online shopping sites could only be retrieved through a laptop or a PC. Later, these sites could be opened with the help of smart phones. Though smart phones provided the services, they failed to offer quick service. This was because of the constraint in the space and potential of the mobile phones. In order to curb this negative factor, mobile applications were introduced in the market. These applications were perfectly eligible to be used in a restricted space and within a limited coverage of the data plan. Undoubtedly, smart phones assisted the customers in using the services of the e-commerce businesses. The customers are also benefitted with certain additional services, while the product is in transit, such as getting sms alerts in case of any emergency and a web link to track the status of the product and many others.

Weaknesses/Threats

Along with the many obvious advantages that mobile commerce technology has offered to the buyers and the companies, there are also certain disadvantages.

Reduction of the retail stores business – Due to the increasing popularity of the mobile shopping applications, the retail store establishments are facing stagnation in their business in a vast scale. Another important aspect, regarding this matter is that the e-commerce firms generally charge minimal delivery cost and even sometimes they provide delivery at free of cost, which further discourages people from commuting to the supermarkets and the retail outlets  

Unreliable provision of services at the rural areas- E-commerce purchasing schemes are not widespread in the countryside as they are in the urban areas. This is because of severe undevelopment in the transportation and the communication sector.

Increase in fraudulent schemes- Online shopping systems always puts the customers at risk. There have been instances where the customers have failed to get hold of the chosen products, even after the payment of money has been done. Companies are also accused of compromising in the quality of their products, denying the customers the value for their money.

Implications on IT Industry

The innovative and the technology-driven mobile commerce sector are now counted to be a central part of the IT industry (Kourouthanassis & Giaglis, 2012). Many medium businesses have come into existence after they have incorporated e-commerce scheme in their portfolio. The cases of fraud and deceptions have led the company to develop stringent safety measures, so the buyers do not face any hindrances (Shie, Philip & Tseng, 2013). The customers get the chance to place an order for a product at any place and at any time of the day and the company take the responsibility to furnish the product within the stipulated time and at a nominal price (Lin et al., 2014).

Conclusion

Thereby, from the above report, it can be concluded that mobile phones are a substantial part of the e-commerce establishments and also for those firms who are thinking to incorporate e-commerce scheme. Due to the enhanced features of the smart phones, a buyer can easily utilize the company’s services. The smart phones have facilitated the buyers to engage in online shopping at any time, at any place and without even an internet wired connectivity. In case of any query, the customers can also come in direct touch the employees through their smart phones. The companies can also send emails or messages to inform the buyers about some special offers and discounts. Resultantly, it is quite evident that mobile technology constitutes an essential part of in the trading sector of the business firms.

References

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Chorppath, A. K., & Alpcan, T. (2013). Trading privacy with incentives in mobile commerce: A game theoretic approach. Pervasive and Mobile Computing, 9(4), 598-612.

Goggin, G. (2012). Cell phone culture: Mobile technology in everyday life. Routledge.

Gu, J., & Huang, S. (2014). Countermeasures of Coping With Lacking of Credibility in E-commerce Under the Background of the International Crisis.Contemporary Logistics, (16), 49.

Jaramillo, R. (2013). U.S. Patent No. 8,554,632. Washington, DC: U.S. Patent and Trademark Office.

Khalifa, M., Cheng, S. K., & Shen, K. N. (2012). Adoption of mobile commerce: A confidence model. Journal of computer information Systems,53(1), 14-22.

Kourouthanassis, P. E., & Giaglis, G. M. (2012). Introduction to the special issue mobile commerce: the past, present, and future of mobile commerce research. International Journal of Electronic Commerce, 16(4), 5-18.

Li, M., Dong, Z. Y., & Chen, X. (2012). Factors influencing consumption experience of mobile commerce: A study from experiential view. Internet Research, 22(2), 120-141.

Lin, J., Wang, B., Wang, N., & Lu, Y. (2014). Understanding the evolution of consumer trust in mobile commerce: a longitudinal study. Information Technology and Management, 15(1), 37-49.

Lu, E. H. C., Lee, W. C., & Tseng, V. S. (2012). A framework for personal mobile commerce pattern mining and prediction. Knowledge and Data Engineering, IEEE Transactions on, 24(5), 769-782.

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Shie, B. E., Philip, S. Y., & Tseng, V. S. (2013). Mining interesting user behavior patterns in mobile commerce environments. Applied Intelligence,38(3), 418-435.

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Zhang, L., Zhu, J., & Liu, Q. (2012). A meta-analysis of mobile commerce adoption and the moderating effect of culture. Computers in Human Behavior, 28(5), 1902-1911.