ITC548 System Analysis for Stakeholder Map
Question
Telehealth is a project introduced to improve access to quality healthcare in rural public hospital or health service. When healthcare professionals are separated by long distance make very hard for them to communicate to deliver a high-quality health or related processes, such as education. This project introduced as a way of information and communications technologies to overcome that distance. Telehealth can be a real-time, convenient, and cost-effective alternative to the more traditional face-to-face way of providing healthcare, education and professional advice. It can help to remove many of the barriers currently experienced by health professionals and consumers, such as distance, time and cost, which can prevent or delay the delivery of timely and appropriate healthcare services and educational support. The objectives of using Telehealth are to improve patient outcomes, drive greater efficiency in the way health care is delivered and support the delivery of the quality health care across the state. Currently funding is being sought to build Telehealth project links urgent care centres across the rural Region with the emergency department at nearest hospital via videoconferencing. We will assume that the funding has been approved and that you are the business systems analyst assigned to scope out the project.
Refer to background information provided in Assessment 1 regarding the Telehealth project. In 2013 the Australian Government allocated a found to establish the Telehealth. The Government has funded a range of Telehealth projects currently underway, one of these projects is After-Hours Urgent Care Telehealth.
The After-Hours Urgent Care Telehealth project links urgent care centres across the rural Region with the emergency department at nearest hospital via videoconferencing. Medical and nursing staff in smaller rural services are supported in assessing and delivering care to patients that present after hours. Staff training and clinical governance protocols have been a key part in rolling out this project.
Complete the Following
Consider that funding has been approved for the After-Hours Urgent Care Telehealth project. You are the business systems analyst assigned to the project, you will need to produce:
Stakeholder map
Draw stakeholder role names on a stakeholder map with 4 quadrants, Internal-Operation, Internal-Executive, External-Operation, External-Executive
For each stakeholder, describe why they have an interest in the project.
Questionnaire
Create one questionnaire that you would send to one stakeholder group with an aim to help you identify further details about the environment, the problem area and/or how the system would operate to help solve the problem.
Identify which stakeholder you are going to send the questionnaire to.
Write an introduction statement that would go with the questionnaire explaining the purpose of the questionnaire.
Write 10 questions, either open and/or closed ended questions.
This should be written as a questionnaire that could be distributed.
Only write the questions, you should not write the answers.
Use Case diagram and descriptions
Draw a use case model for the information system.
Write brief Use Case description for each Use Case in the diagram.
Write one fully developed Use Case description for one of the important Use Cases identified. Select an important Use Case that is a key part of the system, not a basic simple Use Case.
Answer
Stakeholder Map
The four quadrants of stakeholder map is shown below.
Figure 1: Tele-Health Stakeholder Map
(Source: Created by author)
Description:
There are mainly four quadrants in the stakeholder map describing Internal Operation and the External Operation and Internal Executive and External Executive. There are many stakeholder roles in each of the quadrants. The roles of all the stakeholders are described below.
Accessing information of all the patients: The information of the patients is stored usually in the data storage. Data storage is very helpful to store all the details of the patients. The data is mainly s
tored in the cloud of the data system. The data that is stored in the cloud is very helpful to the staffs, nurses, and doctors as well. Details of patients can be fetched from any places at any time. The system of data storage also helps to mitigate the difficulties that are faced by patients and doctors in treatment methods that are carried out traditionally.
Information System: The process of sharing the data via information system is very fruitful to all the staffs and members of the health care organization. By the data on information system, the patient’s medical status can be known to nurses and doctors at anytime and anywhere. The information that is stored helps in easy diagnosis of the patients and makes all the procedure more quick and easy to handle.
Data storage: The most important operation of the information system is data storage. The data storage stores all the information and data in the storage system. The storage database enables to insert data, delete data, and also update all the data that are stored in. thee three functions are mainly used to manage the operations that are to be held with the data in data storage.
Legislation: All projects that are made to be in use should be made according to the rules and the regulations that are illustrated by legislation. The project that is developed for the Tele-health also follows all the rules and the regulations to avoid all kinds of unethical activities that can take place in an organization. It is very much important to make the rules as per legislation of the country. The system of Tele-Health is made with all the regulations followed by the legislation of Australia.
System analysis: The working system of the Tele-Health is analyzed and checked by the analyst who is involved in tracking the systems. If the analysis is not done properly, the system may lead to failure which proves in great loss of the company.
Government: The system that is made should be have approval from the government of the country. All the documents are to be submitted to the government of Australia properly and if some help is needed from the government, it will also be provided to the system developers. The government also helps to spread the system to the citizens more easily and also helps to mitigate the challenges.
Questionnaire
The questionnaires that are prepared are mainly for all internal stakeholders that are involved in the system. The questions that are stated below can be asked to all the nursing staffs of the health care and doctors as well. The reviews that will be collected from the nurses and the physicians will be shown to external stakeholders and the internal stakeholders in a report format. By this process, this project of Tele-health can give success to the health care. The questionnaires that can be asked are stated as follows:
- What are profits that can be obtained by the stated information system to all their patients?
- How the challenges that are faced by their patients because of traditional treatment method can be resolved by Tele-Health?
- What are the problems that are faced by the patients by sharing their information of medical status?
- What are the main issues that are faced by the developers while building up the project?
- How both the sectors that is patients as well as doctors gets benefited from this development of the information system?
- For how much time the data and the information of the patients can be kept secured in the system without help of any external interruption?
- What are the strategies for security that are needed to be followed so the system remains safe?
- What are the strategies of discrimination that are undertaken by the system developer so that the details of the different patients can be differentiated?
- For storing some inaccurate information about patients, what are those negative impacts that are posed in the system?
- What are the advantages and the disadvantages for the internal stakeholders and the external stakeholder regarding the information system of Tele-Health?
Use Case of the Information System of Tele-Health
Figure 2: Use Case Diagram of Tele-Health
(Source: Created by Author)
It can be described from the use case that there are mainly five main actors in the use case of Tele-Health. The actors that can be seen are administrators, cloud vendor, doctor, patients, and nurse. The process of Tele-Health can improved the system of medical treatment in all the rural areas. The doctors and the nurses can easily get all the information about their patients which helps the treatment system more easy. The administrator who can access the information system can add, update, and delete information about the patients in the system of Tele-Health.
The most important operation of the use case of information system is data storage. The data storage stores all the information and data of patients in the storage system. The storage database enables to insert data, delete data, and also update all the data that are stored in. There are mainly three functions are mainly used to manage the operations that are to be held with the data in data storage. The process of sharing the data through information system is very useful to all the staffs and the members of the health care organization. By the data on information system, the patient’s medical status can be known to nurses and doctors at anytime and anywhere.
The nurses can check the record of the databases and update the system if patients need some changes. The information that is stored helps in easy diagnosis of the patients and makes all the procedure more quick and easy to handle. The information of the patients is stored usually in the data storage. Data storage is very helpful to store all the details of the patients. The data is mainly stored in the cloud of the data system. The data that is stored in the cloud is very helpful to the staffs, nurses, and doctors as well. Details of patients can be fetched from any places at any time. The patients can log in into the system by giving the ids and passwords and then input their details. They can also login to check their information in the system. The system of data storage also helps to mitigate the difficulties that are faced by patients and doctors in treatment methods that are carried out traditionally.
Bibliography
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