ITECH 5404 Business Process Analytics and Change - Free Samples
Investigate and evaluate a variety of strategies for coordinating IT project change.
Apply project planning and selection techniques.
Demonstrate theoretical and practical implementation of leadership, team building, and performance management approaches for IT projects.
Utilise decision making and problem solving approaches to resolve and pre-empt range of problems on IT projects.
Apply delegation and negotiation techniques in order to manage organisations, stakeholders, and team members on IT projects.
Construct written and verbal approaches to developing and presenting IT project documentation.
Implement a systems thinking approach to managing IT projects.
Utilise analytical tools to model, analyses, comprehend and design business processes
Answer:
Introduction:
Management of business process is the concepts in the operation management that make use of several methods for modeling, discovering, improving, analyzing, automation and optimization of the process of business. The above mentioned steps help to make improvement in process of business from one end to another end. Concerning the steps that are incorporated in the process of business management, it can be said that it is the combination of both science as well as art. Process of business management is the way of analyzing and making improvement in the business process that helps in creating an effective and efficient functioning of the organization (Christin et al., 2016). Although the occurrence of such process management takes place within the project context, the business management process is neither a project management nor task management. Operations of organization are managed using the business process that is industrialized. The main purpose of such process of business management is to make improvement in the operational process of business in terms of reduction in the rate of committing errors, reducing the costs that are incurred and less consumption of time in terms of executing the activities (Berg & Kilambi, 2014). It can be said in nutshell that the process is managing of whole activities that helps in making the effective decision making by adding value at organizational level. Since such process incorporates some events that is intended to make improvement in the business process, such management process can be termed as chain of events that creates relationship between decision making and activities of organization.
The objective of organization Ballarat Dentistry is to provide patients with different services such as cosmetic dentistry, orthodontic and services related to general dental treatment. As mentioned in the given case study on the Ballarat Dentistry, that the organization has implemented an inclusive process that requires each and every patient to undergo all the tests test concerning dental health that are recommended the dentists available therein. Such process of inclusiveness is the prices of examination that comprise of assessing and analyzing the joint section of jaw and jaw of the patients. Such examination process consumes a considerable amount of time and the total duration that patients is required to invest in such prices is one hour and thirty minutes. The dentist and pat
ient engage in one to one conversation for discussing the examination results after the process of examination is completed. After discussion is done, a copy of procedures that is involved in the dental care is providing to the patients along with scheduling the appointment with the patients ensuring that their dental problems will be taken care of. At Ballarat dentistry, there are three departments that comprise of orthodontic dental care, general dental care and cosmetic dentistry. The section below depicts the process of business management of Ballarat dentistry by analyzing the case study and such process is outlined using several steps.
Modeling report of Ballarat Dentistry business process:
The model of categorizing products is about the identification of process by way of creating interrelationship between various factors in the phase of designation that makes the procedures of business to understand in well manner. There are two models of categorization that are involved in the phase of designation and such models comprise of Earl’s classification that was projected in year 1994 and the Porter’s model that was projected in year 1985. In the model of Earl’s classification, there is combination or compilation of basic ideas and the process comprise of various steps that incorporates process of support, core process, management process and business network process. The model of Porters is also known as value chain that takes into account wide range of steps from supporting, primary to creating and maintaining margin. Such model is a crucial tool that helps in business process categorization. The model of Earl’s classification is considered as the model of categorizing the process in case of Ballarat Dentistry.
The basic ideas relating to the process of categorizing the products is summarized using the model of Earl’s classification. The diagram above depicts the employment of the classification of model using several steps by making addition of the project structure and target of value chain. In the first step, the operations of business takes into account the basic ideas that are regarded as the business core process which creates direct impact on the external customers like those of new customers that is coming for treatment in the Ballarat Dentistry. On other hand, support process of business has the function of providing supportive activities in relation to the business core process and it is mainly associated with the internal customers that are customers who are already a part of organization and avail dental services (Vom et al., 2014). Hence, the internal customers are the customers who are old and existing in the Ballarat Dentistry. The value chain secondary activities in general are supported by the support process of business. In the second step, business networking process is outlined that is about extending the business process. However, this does not take into account some of the specific barriers pertaining to organization and such barriers include customers, associates and suppliers. While making reference to the given case study, the customers of organization are the patient who are availing the health service or are likely to avail. The third and the last step involve the process of business management which is considered to be the most significant step of categorization of process. This particular step incorporates the plans and measures taken by organization for its further progress or development by resource controlling specifically. In this particular case study, the objective is to make the identification of employees in Ballarat Dentistry several departments according to the various processes using the model. In order for the business of dentistry to generate the system of process management, it is required to implement the system of business process management. Such implementation of the system will help different departments to become acquainted with the options of special treatment in different departments such as orthodontic, general dental and cosmetic dentistry and providing treatment patients according to their dental health issue (Chang, 2016).
Model of capability maturity:
The model of capability maturity is a method that is used by organization for the development of process in terms of development of software. Diagram below depicts the five level of capability maturity model.
In the first step, there is initial level applicable to the process that is not organized at the CMM level. This particular process at initial level is not regarded as repeatable as the efforts are provided at individual level in order to achieve success. In the next step, there is repeatable level where the establishments of business process management basic techniques are done after the projects have been put into place. However, this particular step can be repeated as indicated by the name itself. The third step is about defining the software development for the established project that would help management of organization to manage the whole process of business by given a considerable importance to the standardization, documentation and integration (Pádua & Jabbour, 2015). In addition to this, the procedure of monitoring and controlling is described at the managed level by way of analysis and data collection process. Optimization level is the last step of the maturity model where continuous improvement in the business process is made by optimization of the process via using the platform of existing process that generates feedback.
This particular level also incorporates some of the innovative ideas identification in the process that would help in fulfilling the customers as well as organizational need as a whole depending upon the requirement. From the analysis of the given case, the process of business management of Ballarat dentistry is monitored and controlled by the organization itself using the process of data analysis and procedures of collecting data of the patients visiting dentists (Harmon, 2015). Therefore, as per this analysis, it can be inferred that Ballarat dentistry is at managed level. Hence, the level of CMM for the given organization is 4.
Matrix of case functions:
|
|
Case types | |||
|
|
General Dental |
Orthodontic |
Cosmetic Dentistry | |
|
Management |
Process |
X |
X |
X |
|
Risk |
X |
X |
X | |
|
Operations |
Registration |
X |
X |
X |
|
Finding consult |
X |
X |
X | |
|
Comprehensive examination |
X |
X |
X | |
|
Initial & follow-up treatment |
X |
X |
X | |
|
Maintenance treatment |
X |
|
| |
|
Panoramic dental x-rays |
|
X |
X | |
|
Support |
HRM |
X |
X |
X |
|
ICT |
X |
X |
X | |
|
Finance |
|
|
| |
|
Development |
X |
X |
X | |
Discussion on General Dental using 7PMG:
It is suggested by the 7PMG guidelines that the process modeling should incorporate the various ingredients. There is a presentation of eight step model as depicted in the process of above mentioned model that helps in the presentation of the process using several steps. Procedures of billing are incorporated in the last two elements that are presented by combing both the factors. Some of the guidelines as depicted in the model of 7PMG include structuring of the model, route minimization and using end and start event in the model of processing. The model of 7PMG is well aligned with the model implemented by the organization for processing (Stephan et al., 2016). However, it can be seen that the some of the elements of process model does not take into account activity labels of verb objects.
Discussion on Orthodontic using 7PMG:
The total number of elements that is present in the process model can be reduced by merging the elements that is listed in the 7PMG guidelines. Such technique is listed in the diagram of orthodontic care process modeling. It is required to have minimum number of routes per elements as presented in the model. The guidelines require having one end event and one starting event (Elgammal et al., 2016). Furthermore, the structuring of the model should be done according to the guideline at another point. It can be ascertained that there is presence of errors related to activity labels.
Computation of General Dental cycle time:
Updating and registration of patient information- Thirty minutes
Outcome of findings- Forty five minutes
Comprehensive test- One hour and thirty minutes- Ninety minutes
Procedures giving initial treatment- Sixty minutes that is one hour
Procedures giving maintenance treatment- Forty five minutes
Making payment- Five minutes
Next appointment booking- Five minutes
For the computation of cycle time for the procedure of general dental care is done by the addition of time taken in completing all the above procedures.
Therefore, cycle time = (30 + 45 + 90 + 60 + 45 + 5 + 5) minutes= 280 minutes= Four hours and fifty five minutes.
Computation of Orthodontic cycle time:
Updating and registration of patient information- Thirty minutes
Outcome of findings- Forty five minutes (Depending upon report availability, for instance panoramic X-ray report that takes time up to seven days)
Comprehensive test- One hour and thirty minutes- Ninety minutes
Procedures giving initial treatment- One hundred and twenty minutes that is two hour
Procedures giving maintenance treatment- Forty five minutes
Making payment- Five minutes
Next appointment booking- Five minutes
Therefore, computation of cycle time for orthodontic care is done by addition of time taken to complete all the procedures.
Orthodontic care cycle time= (30 + 90 + 45 + 120 + 45 + 5 + 5) minutes= Three hundred and forty minutes which is equivalent to five hours and forty minutes.
The diagram above depicts the general dental care process modeling that has led to identification of issue in the cycle time. Issue that has been identified is in the computation of stage of cycle time is the duration. Compared to all the other steps, the time taken by comprehensive test is more compared to others for procedure completion. The operating system of organization can be improved by taking the measures that should be associated with the comprehensive testing procedure (Laursen & Thorlund, 2016). It is required to update the technological system so that the time taken in procedures of comprehensive test is reduced and the process is fastened. Therefore, for completing the process of general dental care, it is required by the departments of Ballarat dentistry to reduce the overall time.
The above diagram depicts the process model of orthodontic care that helps in the identification of issue faced in the procedure. It can be seen that computation stage of cycle time is quite long and it makes organization to invest consideration amount of time in such procedure. The time taken by panoramic dental X-ray to complete the process is more compared to other procedures as the total time taken for conducting such X ray is seven days. Improvement in this particular process can be done by taking the appropriate measures that should have link with the overall process. Organization intending to speed up the process of conducting the dental X ray and others such examination is required to make an upgrading of technology. Therefore, the Ballarat dentistry should take efforts to make reduction in the total time that is required for process of orthodontic care completion.
Architecture of business process management system:
The full form of BPMS is business process management system that is a conceptual framework or architecture that helps organization in development of solution for business. Some of the problems faced by Ballarat dentistry require implementing the system of business process management as it would help in developing the solution to the problems faced by organization. Implementation of business process management calls for organization to perform such activities in several stages which involves business process identification, analyzing the process, analyzing the delivery process, process redesigning, process implementation, controlling and monitoring the process along with the implementation (Duan & Xiong, 2015).
Identifying the overall process is the first step of implementation of business process management and the identification involves viewing the interrelationship of all the factors and process flow of organization. Discovering the process is the next step in the implementation and such step is also known as process designing and as in process modeling. It further takes into account current state of the business process. Furthermore, the framework of implementation includes other stage of process analysis and this has interrelationship with the prior stage. Measurement of performance in this particular stage is done in terms of identifying the efforts or measures taken for resolving the issues faced by organization within the business process (Rosemann & vom Brocke, 2015). This also includes measuring the performance by emphasizing on the issues in terms of output. Making any modification in the existing business process is what is known as redesigning of the business process and such redesigning is intended to make improvement in the business process by making it efficient. The prevailing process in the prior steps should be analyzed by making various alterations in this particular stage. Such changes are well aligned with the needs of organization so that the goals or objectives are fulfilled with such measures (Van Der 2015). Therefore, the next stage of framework involves the creation as well as implementation of to be process model. Moreover, there are two aspects that forms the basis of such procedure implementation and those two aspects involves automation of the process in general and managing the organizational change or change implemented by organization. The process automation is about deployment and development of systems of information technology that helps in building the foundation of existing business process. Organizational change management on other hand refers to the employment of activities that helps in making or bringing change in the way management performs the tasks (Metzger et al., 2014). In the last stage, organization is required to determine the performance of their existing business process. This is done for analyzing the data that have been collected by employment of procedure of controlling and monitoring.
When referring to the case study, the business process of Ballarat dentistry should perform the application of system of architecture of business process management.
Conclusion:
The analysis that has been done in context of business prices of Ballarat dentistry, it can be inferred that explanation and illustration of several steps should be examined in relation to their business management process. Evaluation of the given case study has helped in getting an overview of management system design that incorporates implementation of several tools of analytics and architecture of management of business process system.
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