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ITECH 7403 Project Management-Social Media

Analyse a client's business processes and their IT/IS requirements Identify potential solution(s) to address a client's IT/IS needs, problems and/or opportunities Relate theories and principles learned in other IT/IS courses to addressing or solving the contemporary needs of the client.

Research state-of-the-art in a problem domain and investigate how similar problems were solved K5. Choose appropriate methodologies, tools and technologies for a project Manage legal, ethical, privacy and/or security issues related to a project Skills. Perform feasibility study to evaluate a project  Organise and manage a project team and resource constraints (time, cost, scope and quality) Work as part of a collaborative team and maintain the professional relationship with team members, client and supervisor.

Answer:

The successful development and management or any project requires the understating of the clients requirements and conducting a detailed feasibility study before starting the project. The application and following of the appropriate plan for project management allowed overviewing the project modules and completing the project within the allocated time while ensuring quality of the process and the final product. Turner, (2014) has defined “project management plan” as a formal document having the details about the project control, monitoring and execution plan. The application of the project management plan helps in including methodological and systematic approach for resource identification, allocation and methodology for completing the project.

In this assignment, the projects for the development of a Global e-book marketplace have been selected. The Faado Engineers is currently run and managed by two technology manager. The website of the Faado Engineers has provided a potential platform of for the engineering students providing study notes and significant assistance in various engineering domain. Furthermore, the current website attracts more than seven million users with more than 3.2 million have registered to the website (Boyle, 2017). In addition to that, the application provided by the Faado engineers have more than four million world wide download generating more than thirty million session and page views of ninety million every year (Hill, 2013). “Two Mind Technology” currently manages all the operations and functionality in the website and applications. The products of the “Two Mind Technology” including the engineering related application and websites have able to target and attract millions of engineers all over the globe.

Moreover, the company has raised their interest in the development online e-book stores that will allow the engineers all over the globe to browse and purchase electronic version of academic books (Sanchez, 2015). The projects for the development of the global e-book store have been developed for selling of books. In addition to that, the project deals with the identification of the various requirements, modules and components of the global e-bookstore that needs to be implemented. Furthermore, various feasibility study and processes that needs to be implemented in the proposed website were evaluated in this project.

Detailed analysis of client’s requirements 

The “Two Mind Technology” organization has provide some of the requirements that needs to be implemented in the requested e-bookstore system. According to Kerzner, (2013), the detailed analysis of the requirement of the client for the e-bookstore system helps in identifying the business needs and the breaking down the software into various discrete element. Furthermore, the requirement analysis helps in identifying the needs of “Two Mind Technology”, evaluate the e-bookstore feasibility and performing the technical and functional analysis. The various requirements identified for the development of the global e-book portal are define below:

To ensure DRM: The incorporation DRM or the digital right management provides methodical approach for ensuring the protection of copyright and digital media protection. For ensuring the client requirement, the system will include appropriate login and registration process. In the proposed system of e-book, only the registered user will be able to purchase e-books through that verifies email address and credit cards (Jiang, & Klein, 2014). Apart from that, “Two Mind Technology” will have the legal permission and authority of the various book to sell through their e-book system.

Payment and Billing system: The main objective of the project is to develop the e-book portal for selling of the electronics books over the internet. For including the payment and billing system, the developed system needs to have a payment gateway that will allow the customer to make payment through credit cards, debit cards and net banking (Reiss, 2013). In addition to that, the system needs to verify the customer detail for reducing the chance of frauds. The system will also include a billing system that will automatically calculate the net sum of selected items and assist the customer to the payment gateway.

Social Media Sharing: The incorporating the sharing of the book links on the social medial will allow the customer in enhancing the customer base and attack more customer to the e-book system for increasing the sales. Therefore, the developed e-book system needs


to have a social media sharing link that will allow the customer to share the link with their connected social media accounts including Twitter and Facebook.

Refunds and Support System: Due to probability of various issues in the online transaction process, the client have proposed the application of refund and support system for the customer. Therefore, for this requirement, the e-book system will have a refund claim option that will verify the claim and payment transaction before proceeding with the refund process (Williams et al., 2013). In addition to that, for the support within the system, the system will include an e-mail sending option and online chatting that will allow the customer to chat with the representative for obtaining information.

Apart from that, various functional requirements like login, registration, customer verification, book browsing, add books to shopping cart, deleting and adding books to cart, place order and searching option will also be included for ensuring the operational feasibility of the e-book system.

Stakeholder analysis 

In the project for the development of the global e-book system, the stakeholders are the group of people who are directly or indirectly involved with the development of the project (Teller, & Kock, 2013).  The applications of the stakeholder analysis process helps in identification of the potential stakeholder and determine their roles and responsibility in the project. In addition to that, the impact of the stakeholder on the project has been evaluated for determining the project development process.

Roles

Responsibilities

Two Mind Technology Authority

The “Two Mind Technology Authority” is the client invested for the development of the global e-book store for selling book online. The “Two Mind Technology Authority” have provided the system requirements and criteria  for targeting their established customer base for selling of books;

Engineering Students

The engineering students are the external stakeholders. The global e-books system aims at selling the electronics books to the engineering students all over the globe through the electronic medium. The engineering students will be able to register and browse through the system for the purchasing of e-books.  

System administrator

The system administrator in the project developed and configure the e-book global system while defining and developing the technical modules and ensuring all the functional requirements are meet within the developed e-book system.

Project manager

The project manager ensures the development the e-book system while ensuring the proper processes are being followed in the project. In addition to that, the project manager develops feasibility study, analysis the project requirement and developed the required schedule and budget for the project. Moreover, the project manager is responsible for managing the progress and ensuring the quality of developed e-book system.  

Development team

The development team for the project, implements the e-book system while ensuring the compliance of the project with the requirement analysis and functional requirements as identified in the feasibility study and project charter.

Maintenance Team

The maintenance team in the project will monitor and maintain the e-book system after the deployment for enhancing the operations and securing the system from external threats.

Support team

The support team in the e-book system will provide relevant information to the engineering students through the e-business system.

Project goals

The significant aim of the project is to develop a global e-book system for the engineering students for selling books through the internet all over the world. The other significant goals of the project are as follows:

  • to implement the DRM solution on the e-book store;
  • To include the registration and login features in the developed e-book store;
  • To implement the payment and billing system in the developed e-book store;
  • to enable the social media sharing in the e-book store;
  • to identify the appropriate project development strategy for implementing the e-book system;
  • to conduct a feasible analysis for the requirements of the e-book system;
  • To develop a detailed project plan for implementing the e-book system;

 Feasibility Study

According to Burke, (2013), the conducting a feasibility study allows in accessing the weakness and the strength of the proposed plan for the project. Furthermore, the feasibility study allowed in determining whether the undertaken project is work establishing. For the proposed global e-book system, the feasibility study was conducted base on the technical feasibility, market feasibility, operation feasibility and economic feasibility.

Technical Feasibility: The technical feasibility in a project ensures that the technical requirements identified for the development of the global e-book system can be implemented within the budget and schedule scope of the project. In this project after the analysis of the “Two Minds Technology” requirements it have been identified that the development of support system, social medial sharing, billing system, DRM solutions, book selection and book browsing can be efficiently implemented within the global e-book system. The application of the DRM system will allow in protecting the ownership of the books sold through the system.  

Market Feasibility: The earlier “Faado Engineers” platform have successfully captured seven million unique users. Since “Two Minds Technology” aims to capture the market for their global e-book system through their brad image and existing website. The market recognition of “Two Technology Mind” would help in capture the local as well as global engineering students for the global e-book system. Therefore, the proposed e-book system will be able to attract large number base using the engineering services from the current website the applications. Therefore, proposed global e-book system have significant opportunity in the online market.

Operational Feasibility: The proposed e-book system aims at providing the purchase opportunity to the engineering students all over the globe. The proposed system will include effective registration and login procedure that will allow the customer to enroll themselves with the system. On the other hand, the implementation of the billing and payment system allows the customer to pay directly for the book purchased through the online medium. In addition to that, the customers will be able to browse through different books available at the e-book store. Therefore, all the operations proposed for the e-book system will increase the feasibility of the market feasibility and profitability.  

Applicable methodologies, tools, standards, techniques 

In the process of project management and the methodologies used defined the process and technique that will be followed for the development and completion of the undertaken project. Burke, (2013) have illustrate methodology as a process that are followed within the project for the employing, the plan, design and implementation of the undertaken project. Schwalbe, (2015) have characterized project for the development of the global e-book store as an application development project. Various past projects have employed the application of several methodologies for development of e-book store. Following are some of the methodologies used:

Agile Methodology: According to Verzuh, (2015), the application of the Agile Methodology provides conceptual framework for the development of software development and application based engineering projects. The utilization of the agile methodologies helps in minimizing the risks with the process of iteration that allows incremental development of design, coding, requirement analysis and planning process. Leach, (2014) showed that the iteration process followed in agile methodology often results in the introduction of new functionality at the end of each iteration process. Often the agile methodology, allows interaction of the customers, business analysis and product managers for including their feedback in the system development.  

Scrum Methodology: Heagney, (2016) defined scum project management methodology as the improved process followed in agile methodology. Significant improvement in the productivity is the vital characteristics of scrum methodology. Mir, and Pinnington, (2014) have define gram of the process of prioritization backlog work that needs to be implemented during the project. Father more short duration and continuous meetings are used for eliminating the obstacle or issues during the development process. Chrome process encourages verbal communication and creative development while ensuring discipline during the project. Martinelli, and Milosevic, (2016) shoot that come cannot fully define focus on empirical problem in compared to the traditional waterfall models. Moreover, scrum focuses on improving the team involvement to enhance the system development along the iteration process.

Waterfall Methodology: The waterfall model is often referred to as the traditional system development methodology used. The waterfall model is strictly characterized by linear interrelated and fixed phases. Hwang, and Ng, (2013) showed that the waterfall model have distinct and fixed goals at the need of each phase and initiate the initiation of the corresponding next phase in the development process. The waterfall model is advantageous for managerial and departmental control with a tight deadline and schedule for completion of the project. But, the process is associated with distinct limitation that the revisions and changes are inevitable in the process when modifications are necessary for projects success.   

RAD Methodology: Lock, (2014) showed that in the process of RAD (“rapid application development”) allowed speeding up the implementation and codding process when compared to the time taken by traditional coding languages including C++, Fortan or Pascal. The rad process significantly reduces the constriction ability in the system development. Pemsel, and Wiewiora, (2013) showed that the reduction of the construction phase have resulted in the practical implementation of evolutionary prototyping with high performance rate, limited risk and constraint flexibility. The RAD process in favorable in the in-house project development with limited application of the developed system. According to Lientz, and Rea, (2016), the time period in the RAD process is enhanced by prototyping, informal team communication, strict schedule and collaborative approach identification of the system requirements. Furthermore, most of the object oriented programming are fostered in the RAD methodology for reusing of the coding module and rapidly decreasing the development time for implementation.

XP Methodology: Marcelino-Sádaba, et al., (2014) showed that the application of the XP (Extreme Programming) methodology is useful and advantageous during unstable development environment. The flexibility in the implementation and modeling process is obtained from the XO methodology. The application of the XP methodology significantly reduces the cost in the requirements. Beringer, Jonas, and Kock, (2013) cited that XP follows four significant area of development that are broken into twelve practices. The four vital module includes programmer welfare, shared understanding, Continuous process and feedback. For the programmer welfare, a strict forty hour per week labor time is followed for the system development. In addition to that, for ensuring the shared understanding of the process, the XP methodology is accompanied with collective ownership of code, simple design, coding standard and system metaphor. Moreover, in the incremental process, the XP includes small, releases, design enhancement and continuous integration of the system. Lastly, the feedback process is implemented with pair programming, entire project team, planning phase and the development process entirely driven by test modules. The detailed interaction between the customers and developer s allowed the development team to understand the client requirement in ultimate details and implement the same for ensuring customer satisfaction. Furthermore, the collaborative approach during the development and implementation process allowed in integrating the joined knowledge and shared resources.

SDLC Methodology: Martinsuo, (2013) has define “system development life cycle” as the model using conceptual Framework for development of a system. The SDLC can be used from the feasibility study to the maintenance page for completing the application development. On the other hand Hornstein, (2015) argued that SDLC methodology is the combined process developed from joint application development, rapid application development, Spiral model, and traditional waterfall model. The SDLC methodology includes the system requirement, design the system plan, developing detailed plan for implementing the system based on the identified hardware, software, technical platform. In addition to that “system development life cycle” of staff maintenance and testing of the developed system after the system is deployed.

In the previous project for the development of the e-book store, the developed have used dot net framework and “Internet Information Service” (IIS) as the web server for implementing the online e-book store. The web server is used for accepting and returning the request from on the online HTTP response (Ramasesh, & Browning, 2014). On a contrary, another system relevance to the online book store have been developed using JSP (“JavaServer Pages”). The application of the JSP have enabled cross platform support of the webserver (Flyvbjerg, 2013). The store front end have been developed using HTML and CSS and in the backend, MySQL was used for storing the data.

Selection of appropriate methodology, tools and standards for the project with justifications 

For the development of the global e-book store, the Agile methodology have been selected as the appropriate model for ensuring the proper management and implementation of the client’s requirements. The significant reason for choosing agile is the application of iteration in the development phase.

The use of the Agile Methodology in the e-book store development will allow the project completion in several incremental and iterative process. Through the process, the customer satisfaction and process adaptability will be achieved while ensuring the rapid development and delivery of the e-book system (Jiang, & Klein, 2014). Through the method-book project will be developed into smaller blocks that will be incremented in multiple iteration. The iteration process of the e-book deployment will include requirement analysis phase, introduction phase, project design and coding phase, acceptance testing and unit testing for ensuring the functional and technical efficiency of the developed system.

Furthermore the application of the agile methodology will enable tailoring of the last prototype for suiting the system in accordance with the client’s requirements. All the process in the project development is being repeated in the agile iteration for ensuring project efficiency and functionality (Williams et al., 2013). Through the application of the Agile Methodology, the project manager will be able to incorporate the customer collaboration process for considering the customer review and feedback of the project. The presentation of the prototype module in the project, helped the development team to represent the system better to the client in compared to the sole documentation. In addition to that, through the application of the Agile Methodology, the project manager is able to promote cross training and team work while ensuring realistic approach followed during the development phase.  

The agile method will further allow the development team to breakdown the entire project into several unit module for allowing multiple developer to work simultaneously on the project. This often results in the reduced time required for implementation. The incorporation of feedback, modifications and errors during the middle of the development phase allowed in easy incorporation of new customer requirements (Ramasesh, & Browning, 2014). Moreover, since each iteration process in comprised with individual testing module, it helps the development team to implement regression testing when any new logic or function are implemented in the e-book system.

In addition to that, in this project the e-book store will be developed on .Net platform. The design of the online system will be developed based on the requirements and theory of cross-functional and dynamic web pages. This will allow the targeted customer to seamlessly access the e-book system from both the computer and mobile devices. Apart from that, MySQL will be used as the required database connected to the system.

Communication Management Plan

The development of an efficient communication plan allows in identification of the required channel for the sharing of information during the project. Furthermore the project communication plan provides solution for the collection, distribution, storage and retrieval of information communicated through the project. In this project, for the development of the “global eBook store” the communication plan provides a brief details about the information sharing and communication process followed by the significant stakeholders.

Who

What

Why

When

How

Two Mind Technology Authority

Initiated the project for the development of the global e-book system.

Provides and determines the scope and budget of the e-book development.

Regarding the modification, addition, deletion in the project scope or requirements of e-book store.

Regarding the change in the schedule, budget and functionality of the e-book store.

Twice a week.

Formal Meetings, E-mails, Conference calls.

Engineering Students

The students are the potential customer of the e-book store.  

A group of students are required during the testing phase of the project for determining the appropriateness of functionality and conducting the usability test on the developed e-book store.

During the testing phase of the global e-book system.

E-mails.

System administrator

Develops the system architecture and plan for implementing the e-book system.

Issues and risks observed in the project plan and proposed architecture during implementation phase.

Twice a month

Formal Meetings, E-mails, Conference calls.

Project manager

The project manager develops the project plan, budget estimation and process that needs to be followed for completing the project.

Regarding any issues or changes required in the development, communication during the implementation of the eBook store.

Whenever required

Formal Meetings, E-mails, Conference calls.

Development team

The development team implements the required ebook store based on the predefined scope and requirements of the project.

Regarding changes in the functionality or technical elements in the developed scope and plan for implementing the e-book system.  

Once a week.

Formal Meetings, E-mails, Conference calls.

Maintenance Team

The maintenance team in the project takes care and maintains the operations and functionality of the e-book store after its implementation.

Regarding any issue raised in the e-book system.

Whenever required.

Formal Meetings, E-mails, Conference calls.

Support team

The support teams provide online and real time support to the customers purchasing books from the global e-book store.

Regarding issues observed in the functionality and operations of purchasing books through the online store.

Twice a week.

Formal Meetings, E-mails, Conference calls.

Change Management Plan

Every project is associated with various changes that needs to be incorporated within the project plan. The development of an effective change management plan allows the project manager and the other stakeholders to request and implement the change within the project. The plan for the management of required change within the development of the global e-book store have been determined based on five significant step defined in the section below:

Step 1: Identify the Change needs and requirements: In the first process of the change management, the significant project team members or the stakeholder needs to raise issue regarding the need for the change within the project. The stated stakeholder in the project needs to provide significant justification regarding the need for the change. The stakeholder provides and submits the essential information and documents to the project manager for requesting for the consideration of the change in the “global e-book store”.

Step 2: Evaluate the request received for the change: The project manager of the “Global e-book store” is responsible for the evaluation of the requested change as requested by the stakeholder. In case of small modification with no negative impact on the project schedule and budget, the change request is reviewed and approved by the project manager himself. If the change request required significant, modification or poses negative impact on the project, the project manager forward the request to the authorities of “Two Mind Technology”. Evaluating the changes, and its impact, the “Two Mind Technology” authority determines the feasibility of including the requested change within the project plan. If considered viable, the change is approved for the project.

Step 3: Obtain Approval for the change: As identified, the project manager directly approves the changes to be implemented in case of small changes required. After the analysis of the impact and benefits of the changes requested on the existing project plan, the “Two Mind Technology” provides final approvals for the changes requested for the development and implementation of the “global ebook store”.

Step 4: Start action for required change: The approval of the requested change is added in the change log for implementation. The project manager has the responsibility of informing the stakeholder raising the request for the change. In addition to that, the project manager revise the budget, schedule and project plan and verifies the same from the authorities of “Two Mind technology” before implementing the same.

Step 5: Change implementation: After the development of the revised plan for the “ebook implementation” the project manager initiate the process for implementing the requested change with the re-allocation of the resources. The change is continuously monitored for evaluating its impact on the e-book project.

Risks Management Plan

During the planning and development of the “Global EBook store” for “Two Mind technology” there exists various multi-dimensional risks that are both non-avoidable and avoidable in nature. The development of the appropriate risk management plan allows the project manager to identify the risk and its significant impact on the project success. Martinelli, and Milosevic, (2016) have demonstrated risks as any activity or factor posing negative impact in the developed budget, schedule and scope of the project. During the development of the “Global EBook Store” the risks have been divided into five major categories including deadline risks, quality risks, personnel risks, budget risks and socio-political risks.

Risks identification:

Risk Number

Risk Description

Cell Reference

R1

Deadline Risks: The changes in the project plan and the issues in the developed system functionality have resulted in the delayed of the deployment of the “ebook store”.

C3

R2

Quality Risks: All the functional and technical requirement as mentioned in the project charter and scope was not met in the final product of “EBook store”.  

B5

R3

Personnel Risks: The communication gap between the project team has resulted in the creation of various risks. In addition to that, the death or medical emergency or certain stakeholder in the project can resulted in delay in the application development.

A3

R4

Budget Risks: The issue in the budget estimation has resulted in the revised budget plan and dissatisfaction of the client during the project.

A4

R5

Socio-Political Risks: There exist various books that are restricted to sold in certain countries. Therefore, lack of political factor in the project would result in disruption in the operations.

B4

Risk Mitigation:

Risk

Mitigation Action

Deadline Risks

The project manager needs to revise the project schedule in case of any modification or delay in the deliverables during the deployment of the Ebook store.

Quality Risks

The project manager needs to conduct the feasibility study for the “Global EBook Store” including the market analysis and market demand.

Further, the project manager needs to review and obtain approval from the authorities of the “Two Minds technology” with the detailed identification of the scope and requirement before initiating the project.

Personnel Risks

The project manager needs to develop an effective communication plan and ensure the appropriate communication channel is being followed during the project.

In case of medical emergency or death of a personnel, the project manager should immediately hire new personnel for ensuring the project completion within schedule deadline.

Budget Risks

During the planning phase, the project manager needs to develop the budget estimation while including all the activities and deliverables for the Global eBook Store. Further, the payback period, the breakeven analysis should be evaluated. The project manager must obtain required approval for the from the “Two Mind Technology” Authorities.

Socio-Political Risks

The project manager and the Authorities of “Two Mind Technology” needs to identify the process for identify the books with restricted location purchase. In addition to that, the system administration needs to include a functionality to filter the books based on location restriction.

Detailed Timeline

Outline Number

Task Name

Duration

Start

Finish

Predecessors

0

Global e-Book Store

137 days

Mon 5/15/17

Tue 11/21/17

 

1

   Start Project

0 days

Mon 5/15/17

Mon 5/15/17

 

2

   Project Initiation Phase

37 days

Mon 5/15/17

Tue 7/4/17

 

2.1

      Analyze The Business Case Of "Two Minds Technology"

2 days

Mon 5/15/17

Tue 5/16/17

1

2.2

      Identify The Clients Requirements

4 days

Wed 5/17/17

Mon 5/22/17

3

2.3

      Conduct Stakeholder Analysis

4 days

Tue 5/23/17

Fri 5/26/17

4

2.4

      Identify Project Requirements

2 days

Mon 5/29/17

Tue 5/30/17

5

2.5

      Evaluate Project Scope

4 days

Wed 5/31/17

Mon 6/5/17

6

2.6.1

         Technical Feasibility

6 days

Tue 6/6/17

Tue 6/13/17

7

2.6.2

         Operational Feasibility

7 days

Tue 6/6/17

Wed 6/14/17

7

2.6.3

         Market Feasibility

9 days

Tue 6/6/17

Fri 6/16/17

7

2.7.1

         Identify Possible Methodology

10 days

Mon 6/19/17

Fri 6/30/17

9,10,11

2.7.2

         Select Particular Methodology

2 days

Mon 7/3/17

Tue 7/4/17

13

3.1

      Develop E-Book Implementation Plan

15 days

Wed 7/5/17

Tue 7/25/17

14

3.2

      Review And Approve Plan

2 days

Wed 7/26/17

Thu 7/27/17

16

3.3

      Develop Risks Management Plan

4 days

Fri 7/28/17

Wed 8/2/17

17

3.4

      Develop Change Management Plan

3 days

Fri 7/28/17

Tue 8/1/17

17

3.5

      Develop Communication Plan

1 day

Thu 8/3/17

Thu 8/3/17

18,19

4.1.1

         Develop Architecture

12 days

Fri 8/4/17

Mon 8/21/17

20

4.1.2

         Connect Database

16 days

Tue 8/22/17

Tue 9/12/17

23

4.1.3

         Implement Operations

18 days

Wed 9/13/17

Fri 10/6/17

24

4.1.4

         Develop UI

8 days

Mon 10/9/17

Wed 10/18/17

25

4.2.1

         Unit Test

5 days

Thu 10/19/17

Wed 10/25/17

26

4.2.2

         Black Box Test

7 days

Thu 10/19/17

Fri 10/27/17

26

4.2.3

         User Acceptance Test

2 days

Mon 10/30/17

Tue 10/31/17

28,29

5.1

      Ensure Project Objective

1 day

Wed 11/1/17

Wed 11/1/17

30

5.2

      Evaluate Project Success

2 days

Thu 11/2/17

Fri 11/3/17

32

5.3

      Quality Assurance

4 days

Mon 11/6/17

Thu 11/9/17

33

5.4

      Project Report

7 days

Fri 11/10/17

Mon 11/20/17

34

5.5

      Release Resources

1 day

Tue 11/21/17

Tue 11/21/17

35

5.6

      Stop Project

0 days

Tue 11/21/17

Tue 11/21/17

36

Quality Assurance 

The utilization of the “Quality Management and Quality Assurance” in the implementation of the eBook store helps in ensuring that the required quality as being achieved for project success. In this process, the project manager identifies the required threshold and the accepted criteria that needs to be obtained for the success of the ebook store. The quality assurance process in the development of the eBoom system incorporates three major steps including Quality planning, assurance and control.

Quality Planning: During the planning of the project quality for the development of the ebook store, the quality criteria that have been identified are as follows:

  • The developed eBook store needs to have 99.99% availability and can be accessed all over the globe;
  • The application should allow the customers to browse through all the books;
  • The customer will be able to add books and purchase the books online from the developed system;
  • The system will seamlessly work without any errors;
  • The Ebook store will provide refund process and online support for purchasing;
  • The store will have option for sharing the book link over the social media;
  • The eBook store will incorporate the payment and billing gateway;

 Quality Assurance:

The metrics developed for the assurance of the quality during the development of the “Global E-Book Store” as identified as follows:

Process

Acceptable Standard

Project Phase

Evaluation Time

Schedule and Budget

The development and implementation of the eBook store will be completed within the proposed budget and schedule as approved by the authorities of “Two Mind Technology”

Entire project development and planning phase

During the entire time of the project

E-Book Operations

The ebook store will be available to the customer for 99.99% of the time.

The store will allow the customer to browse through different books;

The customer will be able to select particular books for purchasing;

Development Phase

During testing phase

Billing Process

The developed EBook store should provide a billing process that indicated the total amount purchased by the customer. In addition to that, the store will provide secure payment option for the customer.

Testing phase

As required

EBook Store implementation

The eBook store will be implemented with the required connection with the database and the required technical functionality mentioned by the client.

Planning Phase

As required

 Quality Control: The project manager will regularly monitoring the project progress and develop audit report for ensuring the proper standard was achieved during the project.

Project Evaluation 

In the project evaluation phase, the project manager ensures the direction and effectiveness of the procedure followed for ensuring its impact on the ongoing ebook system project. The project manager evaluates the continuity and progress of the project. The evaluation process can be carried out throughout the entire project development life cycle.

A project evaluation plan for ensuring the functional efficiency of the book purchase operation in the developed eBook store is mentioned in the section below:

Outcome

Indicators

Source/ Methods

Information Source

Tools Used

Frequency of Information Collection

The customer will be able to seamlessly select and purchase book through the eBook Store

The testing phase will provide positive results;

The user acceptance test will be successful;

No risks or technical issues were observed during the implementation and testing phase.

Testing records;

Project Record;

Risk Register;

Clients’ Acceptance

Evaluation of the project report

As required

Retrospective Review of Project

According to Pemsel, and Wiewiora, (2013), the retrospective review of the project is used for determining the lesson learned and evaluating the performance and success of the developed project. The project manager ensured effective management throughout while ensuring the achievement of the project objective that further helps in determining the success of the project.

Schedule: The initial schedule was developed, reviewed and approved by the project manager and authorities of the “Two Mind Technology” before the initiation of the project plan. Due to the various issues and risk identified and faced during the project, the schedule for the project was significantly delayed. The revised schedule and baseline was approved and verified by the “Two Mind authorities”. The project was completed within the last approved schedule and timeline.

Cost: Similarly, due to the changes and modifications in the project plan, the final budget of the project was slightly changed. The project manager have developed the revised budget and cost estimation during the project and obtained require approval before the implementation.

E-Book Store: The plan for the eBook store was developed based on the user requirements as mentioned and identified in the project charter. All the requirements were implemented in the eBook store and the project manager ensures the achievement of the project scope.  

Quality: From the project audit and project completion report, the all the technical and functional requirements of the eBook system was obtained and successfully implemented.

References

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Burke, R. (2013). Project management: planning and control techniques. New Jersey, USA.

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Lientz, B., & Rea, K. (2016). Breakthrough technology project management. Routledge.

Marcelino-Sádaba, S., Pérez-Ezcurdia, A., Lazcano, A. M. E., & Villanueva, P. (2014). Project risk management methodology for small firms. International Journal of Project Management, 32(2), 327-340.

Beringer, C., Jonas, D., & Kock, A. (2013). Behavior of internal stakeholders in project portfolio management and its impact on success. International Journal of Project Management, 31(6), 830-846.

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