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ITECH1101 : IT Problem Solving : Gamification in Recruitment Process


Step 1: Define the problem
Develop a clear and concise definition for the problem. Your work in the Design Thinking session should have helped identify an appropriate definition, but you should review this to ensure you are satisfied this properly identifies the true problem. Think about what you really want to achieve. At this stage you should also identify any constraints or restrictions that place limitations on the potential solutions.
For example, any mobile or wearable device needs to be easily transported, so its weight must be considered.
Step 2: Analyse the problem
There are three sub-parts to this step. First, you must develop empathy for your potential users and your market. There needs to be a good reason to try solving this problem, so you must be able to identify the advantages that will be gained through solving this problem. Why is solving this problem worth the effort?

Secondly, you need to understand what work has been done in this area before so you can identify what works well and what does not. This also helps you set your work apart from the work of other people, as there is no point creating a solution that has already been done before.

Finally, you also need to understand the criteria by which you can evaluate your potential solutions – what defines a
“good” solution and sets it apart from a “poor” solution? Develop a clear list of general attributes an ideal solution
would possess. Your constraints from step 1 should contribute to this, but you will have other attributes too. For
example, any mobile or wearable device must be lightweight, so this is a criteria that must be included in a “good”
Step 3: Generate possible solutions
Here you want to come up with as many ideas as possible. Some of these may later be combined into one larger solution. Your work in the Design Thinking session should have identified at least 5 radical solutions. Expand on this using brainwriting and / or brainstorming techniques. These are explored in the week 3 lab. You may find it useful to use a tool, such as a mindmap, to help document these ideas.
Step 4: Analyse possible solutions
This stage is about sorting and organizing your ideas from step 3 into possible solutions, and identifying the benefits and the negatives of each of these. You should use a tool to help you with this – think about what would be appropriate. You might also identify some really interesting or innovative ideas and should note these too. This is a time for observations, not for evaluations, so just use this step to take notes.
Step 5: Select the most appropriate options
For this final step, you need to evaluate your possible solutions from step 4 against the criteria for a “good” solution you established in step 2. This should be done using a suitable tool of your choice. Use this evaluation to select your “best-fit” solution, and document the reasons why this is the best possible solution to solve the problem.

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