Management Skill: Conflict Case Study

The employees have problem regarding the late coming of the boss. The employees and the team leader organise the whole day schedule daily. However, arriving late in the office, the boss prepares a new set of schedule for the employees. The changed schedule interrupts the tasks and work process daily (lu, 2015). These are main cause of dissatisfaction among the employees. The manager feels himself/herself unproductive as per decision-making process of the boss. This situation can be improved through roper communication with the boss  (Ahmed, 2015). Both the employees and the boss have their respective constraints. The main cause of late arrival in office was family issues of the boss and his responsibilities for his child. Moreover, he stays office extra time to fulfil his duty. This indicates that, as a person, the boss is good. The employees want him to be more sensitive to them.

Proper communication among the employees can resolve the problem (Guffey & Loewy, 2012). The leader can write a letter to the boss about the issues faced by the employees and their time constraint. They even can highlight possible solutions (Roth, 2014). They can suggest the boss to prepare the work schedule of next day on that day. This solution can resolve the problem of late arrival of the boss in office. Meaningful verbal communication can be effective (Vercic, Vercic & Sriramesh, 2012). After knowing the issues, the boss can also take initiatives. He may arrange meeting with the management team to resolve issues. Democratic management style may give the employees a space to share their views about improvement of the work process (Hamilton, 2013). Removing communication gap is the most effective to improve the situation. The boss is sensible person in the view of the employees. Therefore, it is expected that, he may understand the concern of the employees and may take proper action.

References

Ahmed, S., (2015) 'Business Communication', Pakistan Observer,.

Guffey, M., & Loewy, D., (2012) ‘Essentials of Business Communication’. inhttps://s3.amazonaws.com/,,<https://s3.amazonaws.com/academia.edu.documents/45371101/OTM315_Business_Communications.pdf?AWSAccessKeyId=AKIAJ56TQJRTWSMTNPEA&Expires=1472475320&Signature=5TXA%2F280HPvcmq4j87Dge4SgQHU%3D&response-content-disposition=inline%3B%20filename%3DOTM315_Business_Communications.pdf> [accessed 29 August 2016].

Hamilton, C., (2013) ‘Communicating for results: a guide for business and the professions’. in www.cengagebrain.com.mx,,, <https://www.cengagebrain.com.mx/content/hamilton95842_0495095842_02.01_chapter01.pdf> [accessed 29 August 2016].

lu, A., (2015) 'Instant Messaging Improves Business Communications', China Daily,2015.

Roth, S., (2014) ‘The things that go without saying. On performative differences between business value communication and communication on business values’. in Hal.archives-ouvertes.fr, 2014, <https://hal.archives-ouvertes.fr/hal-01053515/document> [accessed 29 August 2016].

Vercic, A., Vercic, D., & Sriramesh, K., (2012) ‘Internal communication: Definition, parameters, and the future’. in /www.researchgate.net, <https://www.researchgate.net/profile/Dejan_Vercic/publication/257181679_Internal_communication_Definition_parameters_and_the_future/links/
0deec53320037d83c0000000.pdf> [accessed 29 August 2016].