MGT303A Business Information Analysis-Issues in Hospitality Industry

The hospitality management practices are nothing but the generous entertainment providence to the guests. Hospitality sector is comprised of various different segments from different industries. Moreover, the perception of hospitality is mainly related to the concepts and contexts of hotels. Hospitality management is dependent on right set of actions involved within any specific industry.

This report is considering the hospitality sector and the chosen organization is Hyatt Regency Perth of Australia. In contrast with these facts, this report is highlighting the contemporary issues within the hotel with the help of identification of problems and research questions needed for it. In addition to this, the considered research objectives and secondary literature review is helpful in understanding the impactful areas of this research.

Background of Hyatt Regency Perth

Hyatt Regency Perth is one of the popular and hospitality companies those are committed to providing care for people with their best service providences all over Australia (Hyatt.com 2017). As the growth of the company is the main concern for the organization, they always find the element that supports growth and improvisations within the field of hospitality domain. Hyatt Regency Perth always belongs to the family of their hospitality group. The organization put more focus on their co-workers for and creates a collaborative environment for providing good care to their employees as well as to their clients (Hyatt.com 2017). Care is provided the place of heart to their business process. These strategic decisions make the organization most effective and best place of enjoying hospitality management.  

Circumstances Faced by Hyatt Regency Perth

There are various circumstances that any specific hotel industry or hospitality sector faces with respect to various other emerging conditions involved within the business sector. In contrast with these facts, a malfunctioning event is considered within the management of payment system within Hyatt Regency Perth (Saarinen and Saarinen 2017). According to various published papers and reviews of the customers, it is clear that the organization has faced data breach within their organizational structure that has impacted on their organizational functionalities and management processes (Saarinen and Saarinen 2017). In addition to this, the guests of the hotel have also reported that they have found their data and card details stolen by third parties while accessing it in the hotel premises. This incident of cyber threat has made their organizational functionalities weak and their image is also disrupted within the competitive marketplace.  

This research is considered in order to order to understand the depth as well as impacts of the security issues faced by the organization with respect to their various organizational proceedings. This research is chosen to analyze this issues which will be helpful in solving those aspects.

Impact and magnitude of issue to company’s operation

The impact considered for this incident was broad with respect to various detailed operational view within the organization. In addition to this, this was the largest data breach over the entire hospitality industry of Australia and this breach affected the payment cardholders around the world. The hotel didn’t have pin and to reduce the financial fraudulent involved within the system of payment. In contrast with these facts, the malware affected the customers who stayed at Hyatt at that time and also used credit cards for payments within the hotel premises. The hotel faced this security issues due to lack of protection measures over their providences to their customers and clients.

The concerned problem areas associated with this problem was related to the fact that the Hyatt Regency Perth didn’t provided appropriate security protection measures to their clients and customers for managing various security issues involved into the system architecture of the organization that resulted into the security threat took place into the organizational premises.

Solution to the problem 

The solutions of the security issues involved within the organizational payment management system are given as follows:

Implementation of security measures: Implementation of security measures are helpful in solving the concerned cyber security threats identified within Hyatt Regency Perth. There are various perspectives that need to be managed with respect to the organizational system architecture. All of these aspects are being elaborated within the security measures.

Implementation of legislations for managing security issues: Legislations and security policies are helpful in solving various issues involved within the organizational system architecture of Hyatt Regency Perth.

Monitoring corporate governance rules: Monitoring corporate governance rules are other key solutions for the cyber security threats involved within the system architecture of Hyatt Regency Perth.

Research Objectives 

Following are the research objectives for this research context:

• To identify the solutions of security issues involved within Hyatt Regency Perth
• To analyze the impacts of the security issues on Hyatt Regency Perth
• To find out the solutions of the security issues involved with the organizational structure of Hyatt Regency Perth

Issues in Hospitality Industry

There are various issues associated with the hospitality services or hospitality management practices involved within the significant industries. These issues need to be identified and their impact needs to be measured with respect to various consequences within the hospitality industry. Effective employee performance within the hospitality industry is considered important issue to be considered for managing the effectiveness of service providences. Customer services are considered as the best fitted solutions to this considered issue within the hospitality industry. As an example the data from the frontline hotel are interchanged among them with good collaboration for improving quality of services (Karatepe 2013).  This focuses on the employee functionality improvement.

Constructing the competences model for international professionals is another aspect for managing the hospitality industry (Tang 2014). In contrast with these facts, MICE industry has recognized various issues involved within it which can be managed with the help of competence model preparation. The employee performance is mainly focused with respect to various activities within hospitality industry.

Diversification is considered as another issue within the hospitality industry. According to (Badran and Khalifa 2016) diversity management is becoming one major issue within hospitality industry. The tourism and hotel industry is mainly focusing on diversity management process for improving the system architecture of hotel industry with respect to hospitality management system.

Communication measures and lack of information to the tourists and viewers are another aspect that is found from the study of various research papers and literatures (Fan 2015). The empirical researches on social media as well as user generated content have great impact on the improvisation of hospitality industry. Hospitality is highly competitive industry and this can be managed with respect to implementation of social media.

Eco- tourism is another aspect to be considered while making the hospitality management concept successful with respect to various issues and consequences involved within the hospitality industry (Khosravi et al. 2015). Lack of natural resources or abolished natural resources can create issues in hospitality industry. Therefore, the concept of preservation can easily manage the performance of hospitality sector.

Employee dissatisfaction within hospitality industry is one of the most effective issues that impacts on the performance of hospitality industry (Albattat and Som 2013). Employee dissatisfaction is considered as the effective issues within the Malaysian hospitality sector. This aspect is considered within this domain of operation for managing the effectiveness within hospitality sector.

There are various approaches and concepts that impacts on the choices of tourists and as well as impacts on the tourism industry (Ellis, Jamal and Jiang 2015). In contrast with this fact, among all of these approaches and concepts fast thinking and slow thinking approaches have great impact on the hospitality sector. Situated Tourist Experience framework is utilized to overcome these issues within hospitality industry.

Lack of proper facility is another aspect to be considered within hospitality industry for managing the effectiveness (JOS 2015). Integration of facilities is considered as the best solution for managing the system effectiveness within hospitality sector.

Economic, sociological and cultural aspects are also considered as issues within the hospitality industry that makes the system architecture of any industry weak with respect to various critical aspects and problems involved within the industry (Riasi and Pourmiri 2015).

Effectively skilled employee’s needs to be properly qualified with respect to various issues and aspects involved within the system architecture of hospitality industry (Lin and Vajirakachorn 2015). The economic sector of the industry is also impacted by this aspect.

The hospitality sector is also dependent on the managerial styles and job satisfaction of the concerned employees (Ayres 2014). The turnover of the industry is also considered for managing the system effectiveness of the hospitality sector.

E-business applications are considered as one significant aspect to manage the improvise functionality of hospitality industry (Yang et al. 2014). Therefore, all of these issues can also be removed with respect to various functional areas involved within hospitality industry.

Hospitality industry faces various issues due to various perspectives and measures involved within this industry. In contrast with these facts, this literature reviews provide effective solutions for identified issues within this hospitality sector. This critical review of significant areas of hospitality industry and its issues are highlighting one significant solution measure for managing the issues evolving within this industry.

Impact Analysis of Literatures 

Conclusion 

This can be concluded that the hospitality management aspect is very important for managing the growth of hospitality industry. In contrast with this fact, this report is elaborating about the issues involved within the hospitality sector with respect to various evolved contexts from the hospitality sectors. Hyatt Regency Perth is considered within this report for evaluating the impacts considered for this organization. In addition to this, the problem statement for the highlighted issues within this organization is presented within this report. In contrast with these facts, the literature review section is elaborating various aspects about the issues in hospitality industry and various gaps and findings are also elaborated.

References 

AlBattat, A.R.S. and Som, A.P.M., 2013. Employee dissatisfaction and turnover crises in the Malaysian hospitality industry. International Journal of Business and Management, 8(5), pp.62-71.

Ayres, A., 2014. The Impact of Managerial Styles and Job Satisfaction on Employee Turnover in the Hospitality Industry.

Badran, N. and Khalifa, G., 2016. Diversity Management: Is it an Important Issue in Hotel Industry in Egypt?. Journal of Faculty of Tourism and Hotels, Fayoum University, 7(2).

Duncan, T., Scott, D.G. and Baum, T., 2013. The mobilities of hospitality work: An exploration of issues and debates. Annals of Tourism Research, 41, pp.1-19.

Ellis, G.D., Jamal, T. and Jiang, J., 2015. Fast-Thinking and Slow-Thinking: A Process Approach to Understand Situated Tourist Experiences.

Fan, D., 2015. An Analysis of Empirical Research of Social Media and User-Generated Content in the Hospitality Industry.

Hyatt.com., 2017. Hyatt.com. [online] Available at: https://www.hyatt.com/ [Accessed 30 Mar. 2017].

JOS, H.I., 2015. INTEGRATION OF FACILITIES MANAGEMENT IN HOTELS.

Karatepe, O.M., 2013. High-performance work practices and hotel employee performance: The mediation of work engagement. International Journal of Hospitality Management, 32, pp.132-140.

Khosravi, S., Mohamed, B. and Nair, V., 2015. Community capacity for conserving natural resources in ecotourist destinations: a review of the concept. Asia-Pacific Journal of Innovation in Hospitality and Tourism APJIHT, 4(2), pp.235-256.

Lin, X. and Vajirakachorn, T., 2015. Qualifictions Required For Employees In The Hotel Industry In Bangkok From Hr Managers’ Persoectives: Getting Ready For The Aec In 2015.”.

Lu, W. and Stepchenkova, S., 2015. User-generated content as a research mode in tourism and hospitality applications: Topics, methods, and software. Journal of Hospitality Marketing & Management, 24(2), pp.119-154.

Riasi, A. and Pourmiri, S., 2015. Effects of online marketing on Iranian ecotourism industry: Economic, sociological, and cultural aspects. Management Science Letters, 5(10), pp.915-926.

Saarinen, J. and Saarinen, J. (2017). Australian Hyatt guests at risk from payment system malware infection. [online] iTnews. Available at: https://www.itnews.com.au/news/australian-hyatt-guests-at-risk-from-payment-system-malware-infection-413734 [Accessed 30 Mar. 2017].

Tang, H.W.V., 2014. Constructing a competence model for international professionals in the MICE industry: An analytic hierarchy process approach. Journal of Hospitality, Leisure, Sport & Tourism Education, 15, pp.34-49.

Yang, J., Flynn, J. and Anderson, K., 2014. E-Business application in the hospitality industry: A case study. Communications of the IIMA, 3(1), p.1.