MPM731 | Business Communication | Introducing Automated Checkout

Answer:

The Coffee Club,Australia, is introducing automated checkout

The Coffee Club is undertaking steps to bring in changes in the systems of the checkout through the implementation of the automated checkout devices that will be helping the retail chain to function more efficiently without errors. The company has undertaken steps to grow in the Australian markets through continuous monitoring over the services and the products that are delivered by the organization as per the needs of the consumers in the market. The coffee house initiated its business operation in the year 1989 and since then it has taken steps to bring in changes in the systems of the business to expand and sustain in the Australian markets.  However, now, the company has shifted its focus on creating a more viable checkout device to suit the needs of the customers who would like to pay off their bills through their cards. On the other hand, the company believes that the installation of the automated checkout devices will be helping the organization to undertake an error free cash operations. According to an internal auditor, the company faced heavy losses due to the inefficiency of the billing staffs. Therefore, the company is planning to install the automated checkout device to avoid the human generated errors that might affect the smooth functioning of the business in the market.

The CEO of the organization said, “Innovation in the billing procedure will be helping the organization to sustain the market competition through the errorless functioning.” The key stakeholders of the organization who will be involved in the processes are the auditors (Employees) who will be undertaking the financial audits of the organization, which will be automatically recorded through the smooth functioning of the automated checkout devises.  Alternatively, the customer gains from the implementation of the idea on the business are an important factor that is considered by the organization while undertaking the shift of the technology. The implementation of the latest technology will be helping the organization to undertake errorless operations, which will be helping the organization to deliver error free assistance to the customers. The error free services will be helping the organization to build on its goodwill while operating in the Australian markets. 

According to the CEO of the organization, “The implementation of the automated checkout system will be helping the organization to bring forth changes in the internal errors that are caused due to the inefficiency of the workforce.” On the other hand, the customers of the business had to wait in a queue during their checkout, which was inconvenient for the customers. Therefore, the implementation of the automated technology will be helping the organization to adhere to the requirements of the customers to  bring in changes to cope up with the concerns of the customers.

The other stakeholders of the organization are the investors and the suppliers are also involved in the processes that are planned by the organization as the investments are to be made and the automated devises are to be installed to adhere to the conceived idea of the organization to bring in the reform in the activities of billing. The company will be taking steps to close the billing counters after the installation of the automated devises in the systems. it will be helping the organization to bring in changes in the functioning of the business as per the needs of the same to excel in the market. The company’s steps is aimed at enhancing its functioning as per the identification of the issues that are faced by the organization while undertaking the billing functions. The change in the billing departments is believed to bring forth changes in the goodwill of the organization in the market.

However, the change that is planned by the business has affected the employability of the billing staffs of the organization. It has resulted to resistances from the employees who were under the job responsibility of billing. The different aspects of the change that is undertaken by the business is dependent on the functioning of the new technologies. However, the employees believed that they were going to lose their jobs after the implementation of the automated billing device. The CEO of the organization and the management of the same has taken steps to undertake sessions with the employees to confirm that they would not be losing their job roles in the organization as they would be posted in the remote areas where the technology would not be implemented by the organization. The company will be taking steps to install the devise in the branches, which experiences maximum visits.

The CEO said, “The implementation of the technology will be done on the branches which experience the most traffic, as it becomes hectic for the billing staff to keep record of every penny in that situation. However, we are not going to outcast the former billing staffs as they would be posted in different remote branches of our flagship.” The company’s concern for the welfare of the existing employees has helped in bringing forth changes in the systems of the business in the market.  On the other hand, the identification of the required changes has helped the organization to bring forth different changes in the situation of their errorless functioning attempt.

Change in the systems of the operations that is planned by the organization will be communicated through the online portals for the employees. The communication of the change will be helping the organization to make the employees aware of the change in the systems. On the other hand, the organization might also make use of the social media platforms that will be helping the business top reach out to a mass number of customers. The assurance of an error free service will be helping the organization to attract the attention of the customers in the market and also help in enhancing the goodwill of the same. 

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Self-awareness and emotional intelligence

Self awareness and reflection on the undertakings helps individuals in undertaking continuous improvements in the manner in which the things are to be done. The different aspects of the change in the perceptions is through the reflection that is undertaken  by the people while making use of their intellect to deal with different situations. Empathetic reflections help the individuals in identifying the issues and thereby bring ion reforms to resolve the issues to create a positive setting. On the other hand, the Emotional intelligence plays a major role as it identifies the capability of an individual to control and express emotions to suit the purpose of handling interpersonal relations. The proper identification of the issuers and the manner in which the issues can be mitigated is the major focus of self awareness and emotional intelligence. It helps in placing the individual in the situation and thereby recommends strategies to overcome the crisis.

Self reflection and evaluation of the situation through the utilization of emotional intellig4ence helps the individuals to identify the issues, understand the situations and thereby bring in steps to mitigate the issues that are faced by the same.  The identification of the needs of the individuals helps in maintaining the different levels of change in the systems.  Self reflection helps in maintaining the different levels of change in the decision making systems undertaken by the individuals. on the other hand, the identification of the emotional intelligence and the manner in which it can be implemented to the different prospects has helped in maintaining the different levels of change in the perceptions of the individual towards mitigation of the risk factors.

Team and group work

The team and group work helps in enhancing the efficiency of the functions that are undertaken by the people. The integration of the team members and their collaboration helps in maintaining the progression of the different factors of the change in the systems of the business in the market. On the other hand, the identification of the different psychological factors that affects the smooth functioning of the team helps in mitigating the issues between the team members to enable them to work according to the objectives of the team. The key elements of the change in the systems of the business are dependent on the functioning of an integrated workforce to bring in innovations and efficiency in the workforce. On the other hand, the key elements of an efficiently functioning team is the truthfulness and the trust between the team members as it helps in promoting collaboration among the team members and thereby enhance the efficiency of the functions that are undertaken by the organization.

The development of the organization is dependent on the identification of the issues that are faced by the team members while working together. The clash of concepts and beliefs affects the functioning of the team due to disintegration of the workforce. On the other hand, the identification of the issues and mitigating the same helps the organization to bring in efficient functioning of the workforce to meet the objectives of the organization in the market. The key elements of the change in the structure and the functioning of the businesses are dependent on the effectiveness of communication and collaborative actions that are undertaken by the team. It helps in maintaining the different levels of change in the systems of the business in the market. 

Negotiation and conflict management

Negotiation with the workforce helps in maintaining the different levels of mitigation factors that helps in facilitating changes in the systems of the business.  The resistances that are faced by the management of the organization are chiefly due to the unfavorable changes that does not support the wellbeing of the employees while working as per the objectives of the organization in the market. On the other hands, the management of the organization undertakes negotiations with the employees of the same to convince them of the benefits that they would be getting from the changes that are planned by the business.

The key elements of the change in the systems of the business are supported through negotiation with the workforce and the manner in which the negotiation helps in maintaining the smooth performance of the business in the market. The resistances and the conflicts in the management of the organization relating to the beliefs and the ideas affects the decision making process of the business. Negotiations help in maintaining the balance of the decision making process and thereby bring in changes in the systems undertaken by the business as per the needs of the organization in the market. Negotiations taken by the management of the organizations helps in maintaining the different levels of changes in the systems and the functioning of the market through convincing the employees of the benefits that they would be deriving from the changes. The negotiations help organizations to facilitate the different policies through which the organization can implement the changes to make their systems more subtle and sustainable in the market.

Intercultural communication

Intercultural communication helps in undertaking the management of the diversity in the workforce. Workforce diversity helps the organizations to bring in continuous innovation in the processes through the delineation of new ideas that helps in the proper functioning of the workforce as per the requirements of the organization.  The identification of the different measures that might be undertaken by the organization to improve the different systems of the business is supported through promotion of intercultural communication. Intercultural communication helps in maintaining the management functions of the organization relating to the enhancement of the functions that are undertaken by the organization to bring in changes in the systems of the business in the market. On the other hand, the identification of the needs of the organization to bring in continuous changes in the systems will be supported through the proper functioning of the intercultural communication in the market. The intercultural communication aims at undertaking steps to bring in innovation in the systems and the proper functioning of the business as per the objectives.