Ncc 5030 : Marketing Management Assessment Answers
Answer:
1). The Main Macro-Environmental Forces at Play in the Case Study and how they can be Addressed with the Strengths and Weaknesses of the RAV4.
In regard with RAV4 there are various macro-environmental forces at play in the case study which include the following: The compact SUV was facing stiff competition from the sub-compact which is referred as the cool new kid which was vibrantly gaining growth in the market and ranked fifth most popular segment in Australia simply because RAV4 had lost its challenger spirit and settled into a comfort zone giving a chance other brands for example super stylish Mazda CX3 to dominate capturing greatly youth attention as RAV4 was doing previously due to improved style and freedom. This can be addressed through remembering that the RAV4 brand was to capture sheer pride and provide joy through driving high-quality vehicle and use this strength to once again continue improving their brand to meet their target’s satisfaction so as not to lose to other brands and remain to be competitive.
From statistics, drivers who had grown older with the brand continued being loyal with the brand due to their past experience with it than with any other brand and RAV4 was not taking a step so as to bring new and younger drivers and continued talking to families who were presumed would remain loyal anyway. This can be addressed through reopening an opportunity to talk to the new and youthful target audience and not concentrating with older drivers who evidently had gained loyalty with the brand.
Even after RAV4 had developed a sub-compact from a compact SUV it was evident that it took more than a year to launch it in Australia. This can be addressed through the engagement of Toyota in the market campaign including Australia with no delay which has demonstrated to be fruitful.
2). Product Lifecycle Meaning and Stage for RAV4 in Australia and Relevant Marketing Mix in Identified Stage.
Product life cycle simply entails the stages a product goes through from conception up to the final user of a product. The stages include introduction, growth, maturity, and decline.
From the case study, RAV4 is at the maturity stage where previous sales are near highest and were termed the best-selling SUV brands in Australia of all time but it is evident that sales growth rate is slowing due to emerging competitors in the market, for example, Mitsubishi ASX in Australia. The maturity stage is also clear from the ego developed by the brand and settled in a comfort zone and became less aggressive after becoming the leading brand.
The relevant marketing mix for RAV4 in Australia includes the following: The product, where the brand is to be updated so as to reclaim its youth credentials and win back their hearts and minds and be able to match the rising competition.
The second market mix is the place, where RAV4 has to consider launching the new brand in all places including Australia where the delay was evidently experienced before the launch. The third marketing mix is the price, where after more people rejected the brand due to value for money more sense of real brand value has to be created so as to fully win and convince its customers to buy without feeling a pinch.
The last marketing mix is promotion, where apart from concentrating on the older drivers who had already gained loyalty with the brand due to previous experience should also consider new and younger drivers which after all will realize a great market share and more sales made.
3). Market Segmentation Meaning and Importance of target Marketing, Characteristics of Target Market for the Campaign and how the Older Loyal Customers of RAV4 Respond to the New Positioning Campaign.
Market segmentation simply means dividing of the broader consumer which consists the existing and those potential consumers basing them on the type of shared characteristics. In our case segmentation can entail the already old and loyal drivers and the new and younger drivers of RAV4.
Target marketing will greatly help Toyota company with its RAV4 brand develop effective marketing communication strategies and identify the target group where it will lay more emphasis in order to match the market competition.
The person with the characteristics of the target market for this campaign are the youths who are featured with characteristics, for example, having a need to experience a feeling of freedom and being adventurous.
The older loyal customers of RAV4 may feel neglected by this turn of new campaign positioning which is heavily targeting the youth. From the statistics previously before this turn, the older and loyal customers were engaged and relevance created in them which would have probably raised a sense of appreciation which by the turn of events they will feel not appreciated anymore.
The new positioning campaign might also create an impression to the older and loyal customers that RAV4 is not anymore meant for the people with family but for the young people which might trigger switching of the brand.
4). Consumer-Decision Making Process, Key factors influencing a Purchase in the Product Category and Recommendations for Toyota at each Stage of the Decision-Making Process.
The consumer decision-making process begins with the need which will lead a potential customer to buy a product. In our case, the key factors influencing purchase include new expression of style, freedom, and agility. From this stage, Toyota with its RAV4 brand should focus on producing a brand which will meet more potential customer needs.
The second decision-making process is information gathering by a consumer wherein the case study it entails marketing campaign which has been more to the old and loyal customers but after the stiff competition extended to the youth. The key factors influencing the purchase here is how the improved features of the brand will be conveyed through the campaign. Toyota from this stage will be required to do more marketing campaign on the target group which will make it more competitive.
The third stage in consumer-decision making process is about evaluating the alternatives in the market which for example in our case include the super stylish Mazda CX3 with key factors like being adventurous. Toyota should be unique on its brand which would, in turn, provide satisfaction to its customers limiting them to switch to other alternatives in the market.
The fourth stage in consumer-decision making process is the purchase of the RAV4 brand after a customer is sure all the constraints are met by the brand. Lastly is the post-purchase evaluation that is the customer analyzing whether the brand fulfilled the needs from factors influencing a purchase. Toyota with its RAV4 brand should make sure all constraints entailing the customer needs are fully fulfilled to make fully customer satisfaction.
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