Question 1
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Suppose Always Beautiful is a newly-formed multinational cosmetics company. The primary aim of the organization is to provide natural cosmetics for woman of all ethnic backgrounds and nationalities. The company's leaders have hired you to assist them in setting up their organization.
When hiring frontline managers for their company, which skills will be most important for those managers to possess?
Select one:
The correct answer is: technical skills
Question 2
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Managers will utilize _____________ skills with increasing frequency as they rise within an organization.
Select one:
The correct answer is: conceptual and decision
Question 3
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Which of the following principles states that an organization should keep communications within the chain of command?
Select one:
The correct answer is: scalar chain
Question 4
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Which of the following provides a common path to career success in business today?
Select one:
The correct answer is: A synthesis of various specialized functions into general management
Question 5
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A strategy used to add new businesses that produce related products or are involved in related markets and activities is called:
Select one:
The correct answer is: concentric diversification
Question 6
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XYZ Corporation has hired a consultant to help them with organizational decision making. The consultant's first meeting is set up to describe to the managers of XYZ Corp. the models of organizational decision processes. Each of the managers seems to prefer one of the models over the others.
The President of XYZ Corp. responds most positively to the model that is most cautious. He explains that the budget process is the easiest decision for him because you break it into smaller pieces and build the decisions as you go. The President seems to prefer which model?
Select one:
The correct answer is: incremental model
Question 7
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All of the following are ways that managers can encourage creativity EXCEPT:
Select one:
The correct answer is: Keep your employees isolated from customers to avoid conflicting information.
Question 8
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Groups that operate under a condition known as groupthink
Select one:
The correct answer is: All of the above.
Question 9
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When Johnny Jack of Jack Enterprises realized that his plan to increase sales levels among associates was not producing the results he desired, he took quick action to make necessary adjustments. Johnny was exercising the management function of
Select one:
The correct answer is: controlling.
Question 10
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The three levels of managers within large organizations are:
Select one:
The correct answer is: Top-Level, Middle-Level and Frontline
Question 11
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________________ level of managers are typically concerned with the interaction between the organization and its external environment.
Select one:
The correct answer is: Top-Level
Question 12
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When a solution is specifically designed for a particular problem or set of problems, it is called
Select one:
The correct answer is: None of the above.
Question 13
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According to Max Weber, the ideal model for management is the _________________ approach.
Select one:
The correct answer is: bureaucracy
Question 14
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In order to maximize the creativity and effectiveness of a decision, managers should
Select one:
The correct answer is: All of the above.
Question 15
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The _______ model of decision making occurs when decision makers make small decisions and move in piece-meal fashion toward a bigger solution.
Select one:
The correct answer is: incremental
Question 16
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The finding that workers performed and reacted differently because they were being observed is known as:
Select one:
The correct answer is: the Hawthorne effect
Question 17
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You are visiting a local company in your university's city to "shadow" a manager for a day. At the end of the day, there are three events that really caught your attention. First, at an early meeting with the manager's employees, the manager notified the employees of pending lay-offs. This news was met with a great deal of anxiety on the part of the employees. One employee reacted very angrily and became so disruptive that the manager had to call the company's security department to have them escorted out of the building. Later in the day, the manager made a call to a supplier to find out if anything "new and interesting" was going on in the industry. Finally, after work, the manager was going to attend an employee's wedding.
When the manager notifies the employees of pending layoffs at a meeting, which of the roles described by Mintzberg in Table 1.3 is illustrated?
Select one:
The correct answer is: disseminator
Question 18
Incorrect
0.00 points out of 3.00
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You and your colleagues are having an enthusiastic debate over how best to manage your business. Colleague 1 says that you should find "the best way" to do every job in the company and teach every employee how to do their job accordingly. Colleague 2 believes that you should consider the employees' feelings and needs in their jobs. Colleague 2 suggests that you should come up with ways to acknowledge employees' needs so that they will be more productive. Colleague 3 disagrees with the others and suggests that you should use proven statistical methods to "crunch the numbers" to get the answers to your management questions. You, on the other hand, tell your colleagues that they all have legitimate theoretical approaches, but that, in fact, there is no "one best way" to manage and that you must consider the situation before making this important decision regarding your theoretical approach to managing your company.
Which of the theoretical approach do you (as described in the scenario above) appear to favor?
Select one:
The correct answer is: contingency perspective
Question 19
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A key concept of the human relations approach is _________________.
Select one:
The correct answer is: Productivity and employee behavior are influenced by the informal work group.
Question 20
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The reason that an organization exists is the organization's
Select one:
The correct answer is: mission.
Question 21
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Ultimately, Ed Catmull was rewarded in his career with the unusual decision:
Select one:
The correct answer is: to decline the offer from Steve Jobs to build a company, thus giving up his dream of making computer-animated movies.
Question 22
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Suppose you are interviewing a CEO of a large company. The CEO is telling you about their job as a manager and how they spend their time. Using the descriptions below, which function of management is the CEO describing in each of the examples?
"My job, for some part of each day, is to empower our employees to think of things in new and different ways, not just to come to work and complete the tasks on a list."
Select one:
The correct answer is: leading
Question 23
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______________ skills influence a manager's ability to work well with people.
Select one:
The correct answer is: Interpersonal
Question 24
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Suppose a global cosmetics company called Lumpy and Clumpy is considering its corporate strategy. Several people on their Board of Directors believe they have the "perfect" strategy for the company. Susie Q. Cutie believes that the best option is for Lump and Clumpy to stay on their current track of offering only cosmetics to customers who like the "look" of the products they offer. Marsha Madly wants the company to expand by purchasing the manufacturing plants that produce the Lumpy and Clumpy products. Another director, Carson Cash, wants to build the company by adding related products like skin care and perfume to be sold alongside their current products. Finally, the original owner of the company, Doris Doolittle, wants to grow the company by doing something completely new like building restaurants or perhaps starting an entertainment park.
Marsha Madly is advocating which corporate strategy?
Select one:
The correct answer is: vertical integration
Question 25
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The Chem-Free Natural Pharmaceutical Company has completed a SWOT analysis as part of their ongoing strategic planning process. They have formulated the following information:
1. New regulations have been passed limiting their ability to sell certain formulations over the counter.
2. As compared to their competitors, their management team is by far the best in the industry.
3. They have fallen behind in research and development in the last few years.
4. More people are becoming interested in natural alternatives to traditional chemical pharmaceuticals; this trend is expected to continue over the next decade.
5. The company has adequate financial resources to invest in their operations.
Which of the above would be (a) strength(s) for Chem-Free?
Select one:
The correct answer is: 2 and 5
Question 26
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Real-time information is information that
Select one:
The correct answer is: is obtained with little or no delay.
Question 27
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You and your colleagues are having an enthusiastic debate over how best to manage your business. Colleague 1 says that you should find "the best way" to do every job in the company and teach every employee how to do their job accordingly. Colleague 2 believes that you should consider the employees' feelings and needs in their jobs. Colleague 2 suggests that you should come up with ways to acknowledge employees' needs so that they will be more productive. Colleague 3 disagrees with the others and suggests that you should use proven statistical methods to "crunch the numbers" to get the answers to your management questions. You, on the other hand, tell your colleagues that they all have legitimate theoretical approaches, but that, in fact, there is no "one best way" to manage and that you must consider the situation before making this important decision regarding your theoretical approach to managing your company.
Which theoretical approach does Colleague 3 appear to favor?
Select one:
The correct answer is: quantitative management
Question 28
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You and your colleagues are having an enthusiastic debate over how best to manage your business. Colleague 1 says that you should find "the best way" to do every job in the company and teach every employee how to do their job accordingly. Colleague 2 believes that you should consider the employees' feelings and needs in their jobs. Colleague 2 suggests that you should come up with ways to acknowledge employees' needs so that they will be more productive. Colleague 3 disagrees with the others and suggests that you should use proven statistical methods to "crunch the numbers" to get the answers to your management questions. You, on the other hand, tell your colleagues that they all have legitimate theoretical approaches, but that, in fact, there is no "one best way" to manage and that you must consider the situation before making this important decision regarding your theoretical approach to managing your company.
Which theoretical approach does Colleague 2 appear to favor?
Select one:
The correct answer is: human relations perspective
Question 29
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Pearl Jam made a public statement that they had decided not to book any concerts through Ticketmaster as an objection to the virtual monopoly Ticketmaster has on the industry. The initial strong public support has been followed by fewer concerts, lower revenues, less overall public exposure, and more hassles for the band. In retrospect, the band's decision seems to have
Select one:
The correct answer is: discounted the future.
Question 30
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Uncertainty exists when the manager
Select one:
The correct answer is: has insufficient information to make the decision.
Question 31
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Goal and Plan Selection
Select one:
The correct answer is: relies on experienced judgment to assume an important role.
Question 32
Incorrect
0.00 points out of 3.00
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Senior executives responsible for the overall management and effectiveness of the organization are called:
Select one:
The correct answer is: strategic managers
Question 33
Incorrect
0.00 points out of 3.00
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In an attempt to make a conflict between two employees less personal and emotional, their manager assigns each of them to approach a problem from different viewpoints. This is an example of using the ____________ approach.
Select one:
a.
cognitive conflict
b.
affective conflict
c.
devil's advocate
d.
dialectic approach
e.
groupthink
The correct answer is:
dialectic approach
Question 34
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According to Gary Hamel, the real competition has always been between
Select one:
The correct answer is: newcomers and the old guard.
Question 35
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The four basic management functions are: planning, leading, organizing, and
Select one:
The correct answer is: controlling.
Question 36
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When a company attempts to establish itself as uniquely able to offer a product or service, it is using ______________ strategy.
Select one:
The correct answer is: differentiation
Question 37
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The way in which the alternatives to a decision are stated or phrased may have an impact on which alternative is chosen. Varying alternatives can be presented in a more favorable or less favorable way, affecting the decision. This is referred to as
Select one:
The correct answer is: framing effects.
Question 38
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Healthy Day Regional Medical Center's management team has several decisions to make. They are attempting to sort out what to do first. The decisions are as follows:
1. Determine which patients to be admitted for the next day.
2. Decide whether or not to purchase the only other medical center in their region.
3. Decide which candidates will meet the requirements for the nursing training program.
4. Determine whether the medical center should diversify into more advanced (and substantially more costly) technologies.
If the decision makers for Decision 3 take the first candidate they see that meets the minimum requirements, without going through every candidate's file to see if anyone else is better, they are _____________.
Select one:
The correct answer is: satisficing
Question 39
Incorrect
0.00 points out of 3.00
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Strategic goals are
Select one:
The correct answer is: All of the above.
Question 40
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The final component of the strategic management process is strategic
Select one:
The correct answer is: control.
Question 41
Incorrect
0.00 points out of 3.00
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A ____________ statement clarifies the long-term direction of the company and its __________.
Select one:
The correct answer is: vision; strategic intent
Question 42
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Given that Kleenex Facial Tissue has the largest market share but is in a declining growth industry, it is probably safe to assume that Kleenex Facial Tissue would be located where on the Boston Consulting Group Matrix for its parent corporation?
Select one:
The correct answer is: As a cash cow
Question 43
Incorrect
0.00 points out of 3.00
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Titles such as Foreman, Lead Bartender, or Supervisor typically belong to managers at what level?
Select one:
The correct answer is: Operational
Question 44
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The outcome of Situational Analysis is
Select one:
a.
the identification of alternative plans of action.
b.
the identification of contingency plans to be followed under various scenarios.
c.
the identification of planning assumptions, issues and problems.
d.
the identification of the consequences of those alternatives under consideration.
e.
None of the above.
The correct answer is:
the identification of planning assumptions, issues and problems.
Question 45
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The state that exists when decision makers have insufficient information is:
Select one:
The correct answer is: uncertainty
Question 46
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________________ introduced an approach to management known as scientific management.
Select one:
The correct answer is: Frederick Taylor
Question 47
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The Chem-Free Natural Pharmaceutical Company has completed a SWOT analysis as part of their ongoing strategic planning process. They have formulated the following information:
1. New regulations have been passed limiting their ability to sell certain formulations over the counter.
2. As compared to their competitors, their management team is by far the best in the industry.
3. They have fallen behind in research and development in the last few years.
4. More people are becoming interested in natural alternatives to traditional chemical pharmaceuticals; this trend is expected to continue over the next decade.
5. The company has adequate financial resources to invest in their operations.
Which of the above would be (an) opportunity(ies) for Chem-Free?
Select one:
The correct answer is: 4 only
Question 48
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Around _______________, the Chinese practiced the four management functions.
Select one:
The correct answer is: 1100 B.C.
Question 49
Incorrect
0.00 points out of 3.00
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You and your colleagues are having an enthusiastic debate over how best to manage your business. Colleague 1 says that you should find "the best way" to do every job in the company and teach every employee how to do their job accordingly. Colleague 2 believes that you should consider the employees' feelings and needs in their jobs. Colleague 2 suggests that you should come up with ways to acknowledge employees' needs so that they will be more productive. Colleague 3 disagrees with the others and suggests that you should use proven statistical methods to "crunch the numbers" to get the answers to your management questions. You, on the other hand, tell your colleagues that they all have legitimate theoretical approaches, but that, in fact, there is no "one best way" to manage and that you must consider the situation before making this important decision regarding your theoretical approach to managing your company.
Which theoretical approach does Colleague 1 appear to favor?
Select one:
The correct answer is: scientific management
Question 50
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Which of the following principles states that each employee should be assigned to only one supervisor?
Select one:
The correct answer is: unity of command
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