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SITXHRM001 Coach others in job skills Assessment 1

Assessment Guidelines

What will be assessed

The purpose of this assessment is to assess you underpinning knowledge to complete the tasks outlined in the elements and performance criteria for this unit of competency and relating to the following aspects:

· communication techniques suitable to a workplace training context

· objectives and scope of the coaching

· factors which impact need for coaching:

o direction from colleagues

o own observation and workplace experience

o request for coaching from colleagues to be coached

· key principles of training:

o explanation

o demonstration

o review

o listening to trainee explanation

o observing and evaluating trainee demonstration

o providing feedback

· legislative work health and safety and hygiene requirements

· possible causes of performance problems or difficulties:

o breakdown in communication

o inappropriate circumstances for coaching

o insufficient opportunity to practice

o language or cultural barriers

o shyness or lack of confidence.

Place/Location where assessment will be conducted

SSH to complete

Resource Requirements

Pen, Paper or computer, colleagues to be coached,

Coaching Session Plan Templates 1-4 (located in student assessment folder)

Instructions for assessment including WHS requirements

This assessment consists of 2 parts, Part A and Part B.

Part A

For the purpose of this assessment you are required to identify the coaching needs of 4 different colleagues and prepare 4 coaching sessions of maximum 15 minute duration for each need identified. Coaching needs may vary and can include e.g. precision cuts, specific preparation techniques for dishes, safe use of equipment; table setting for different occasions, serviette folding; spot removal in housekeeping, making beds; preparing for event registration/set-up etc. to name a few examples for possible coaching needs in various departments of hospitality, tourism and events.

You are required to address all questions to achieve competence. Your trainer will provide you with instructions for time frames and dates to complete this assessment.

Part B

In this part of the assessment you are required to provide suggestions, supported by examples how

1. you will deal with and overcome performance problems during coaching sessions,

2. you will encourage further training and provide for application of the learnt skills as well as transferring these skills to new tasks where applicable,

3. you will provide for monitoring of the learnt tasks to address performance problems or follow up on coaching.

Once completed, carefully read the responses you have provided and check for completeness. Your trainer will provide you with feedback and the result you have achieved.

The criteria set out in the checklist provide a general guideline for the details you need to provide for this assessment for this assessment.

Assessment 1

  1. You are required to identify the coaching needs for 4 different colleagues in preparation for the practical coaching sessions in Assessment 2, where you will be observed delivering these to the identified colleagues.
  2. Complete the table/profile for each coaching need below.
  3. Complete the corresponding “Coaching Session” Plans with duration of no more than 15 minutes for each session, and attach these for each task/colleague to be coached.
  4. Answer all questions overleaf.

Part A – Identifying coaching needs and preparing for coaching

Coaching Candidate 1

Name:

Location:

Reason for Coaching:

How was the need for coaching identified?

Which specific coaching needs were discussed with the colleague in need of coaching?

Description of task(s) to be coached:

WHS and legal requirements for each task identified:

Potential gaps in WHS provisions which must be adhered to/trained before coaching can begin:

Session Plan 1 completed with details and attached

Coaching Candidate 2

Name:

Location:

Reason for Coaching:

How was the need for coaching identified?

Which specific coaching needs were discussed with the colleague in need of coaching?

Description of task(s) to be coached:

WHS and legal requirements for each task identified:

Potential gaps in WHS provisions which must be adhered to/trained before coaching can begin:

Session Plan 2 completed with details and attached

Coaching Candidate 3

Name:

Location:

Reason for Coaching:

How was the need for coaching identified?

Which specific coaching needs were discussed with the colleague in need of coaching?

Description of task(s) to be coached:

WHS and legal requirements for each task identified:

Potential gaps in WHS provisions which must be adhered to/trained before coaching can begin:

Session Plan 3 completed with details and attached

Coaching Candidate 4

Name:

Location:

Reason for Coaching:

How was the need for coaching identified?

Which specific coaching needs were discussed with the colleague in need of coaching?

Description of task(s) to be coached:

WHS and legal requirements for each task identified:

Potential gaps in WHS provisions which must be adhered to/trained before coaching can begin:

Session Plan 4 completed with details and attached

Part B

Your task: Answer the following questions. Each question must be completed

1. How will you deal with, and accordingly overcome, the following performance problems or difficulties by providing applied examples or scenarios:

a. Breakdown in communication

b. Inappropriate circumstances for coaching

c. Insufficient opportunity to practise

d. Language or cultural barriers

e. Shyness or lack of confidence

a. Breakdown in communication

b. Shyness or lack of confidence

c. Insufficient opportunity to practise

d. Inappropriate circumstances for coaching

e. Lack of experience

2. How will you ensure that your colleagues will be able to apply the learnt skills to other tasks or situations and how can you provide for this? Provide examples for each task you have delivered in your 4 coaching sessions.

3. How will you provide for ongoing coaching processes, given that you work in a very busy establishment?

Marking Criteria Part A, Part B

S

NYS

S

NYS

Feedback

Preparation for on-the-job coaching

Identifies the need for coaching according to relevant factors

Provides a clear overview of the identified training needs

Identifies specific skills to be trained

Considers specific requirements for coaching relevant to person to be coached (special needs, adjustments etc)

Provides realistic details for time and location of coaching considering workplace policies or constraints

Identifies resource requirements correctly according to coaching requirements

Identifies stakeholders and communication requirements correctly

Preparation of coaching session

Identifies underpinning knowledge required for task to be coached including organisational requirements for workplace specific tasks

Identifies all WHS requirements relevant for the task to be coached

Identifies gap training required to meet WHS aspects where relevant

Identifies gap training required to meet the underpinning knowledge and skills requirements where relevant

Clearly defines the practical skills to be coached

Clearly defines the objectives of the coaching session

Provides a clear and logical overview of the coaching strategies

Applies logical sequencing of coaching events

Provides opportunity provision for practising learnt skills

Provides opportunity provision for questions and answers

Suggests a clear approach for providing feedback on coaching

Follow-up coaching (Part B)

Suggests a realistic process for monitoring progression on coaching session

Identifies opportunities for further practice relevant to the workplace context and tasks undertaken there

Identifies relevant personnel for reporting

Identifies the requirements for reporting

Provides a detailed overview of reasons for the following potential problems which may occur during coaching and appropriate suggestions how to help to overcomes these pro-actively:

a. Breakdown in communication

b. Shyness or lack of confidence

c. Insufficient opportunity to practise

d. Inappropriate circumstances for coaching

e. Lack of experience

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