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SITXHRM003 Lead and manage people Knowledge questions

SITXHRM003

Lead and manage people

Assessment Tool 1 of 3: Knowledge questions

Assessment Tool 1 of 3: Knowledge questions

Purpose

This Assessment Tool will test your underpinning knowledge before you go on to the case study and practical tasks of leading and managing people.

Location

You are to answer a series of questions to assess your understanding of matching ICT needs with the strategic directions of the enterprise.

1.       Make a copy of this document. Name it SITXHRM003_[Your Name]_AT 1 of 3_submission1 (if your first attempt, submission2 if your second etc.)

2.       Complete the cover sheet and sign the declaration of authenticity. Your submission will be rejected unless both of these are completed. Rejection may mean a delay in your submission and the imposition of a late fee which must be paid before your work will be marked.

3.       Complete all questions.

4.       You need to submit this document when you have completed all sections. You need to upload the document to Moodle by clicking on the link named SITXHRM003_AT 1 of 3_Submission link. You MUST keep the original of this document somewhere safe.

How to submit this Assessment Tool

What?

Complete all of the questions and submit to submission link

When?

Your assessor will advise the due date and time for this assessment.

Where?

Upload to the submission link for Assessment Tool 1 of 3 in Moodle.

If your assessor advises not to use Moodle you may hand in your printed copy of this Assessment Tool however you MUST keep a copy.

Questions

Question 1

Explain the role and function of a supervisor/manager in the hospitality industry for making decisions, delegating tasks to staff, monitoring staff performance and also planning and organising a team.

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Question 2

Providing information to your team is essential when in a leadership role. Discussion the types of information that supervisors/manager should provide to their team. Include in your response why this type of information is important to provide to teams.

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Question 3

Provide an detailed explaination of why team members to need understanding the expectations, roles and responsibilities for the following areas:

Area

Explaination

The important of adhering to policies and procedures of the organisation

Being a cooperative team member and being open with their communication

Understanding their role and responsibilities within the workplace (nature and scope of work)

Working with others in the workplace and within their own team

Understanding reporting requirements

Assessor Feedback

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Question 4

Based on your response in Question 3, how do you ensure that the expectations, roles and responsibilities of your team align to the that of an organisation?

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Question 5

There are many styles of leadership which are applied when leading a team. List and briefly describe four (4) different leadership styles which apply when leading a team.

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Question 6

Which leadership style best describes how you would lead a team? Give a example ofhow you would apply your chosen leadership style.

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Question 7

List six (6) characteristics of effective leadership and detail how you could apply these characteristics in your own role as a leader.

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Question 8

What are three (3) key features of open and supportive communication you should apply when in a leadership role? Outline the features of open and supportive communication.

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Question 9

As a leader, you will be responsible for continually providing support and motivation to your team. List two (2) motivational theories which you could use in your own role as a leader and explain their effectiveness.

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Question 10

Discuss how group dynamics plays a role in successful team management?

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Question 11

Complete the following table by providing:

  • A detailed description for each of the key principles of teamwork
  • Include an example of how you could apply each teamwork principle in your own role as a leader

Principle

Description

Example

The key characteristics of effective teams

The role and attributes of effective team members

Team structures (organisation of teams)

Potential problems with a team

The benefits of effective teamwork

Assessor Feedback

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Question 12

List five (5) forms of recognition and reward which should be applied when leading a team. Give examples of how you could used each of your listed methods.

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Question 13

Outline two (2) types of organisational plans and provide a brief description for each of them.

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Question 14

Discuss the planning processes when developing and implementing at team performance plan.

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Question 15

As a leader, you will be responsible for each individual staff’s development needs. Development of staff can occur due to promotion, opportunities for greater responsibilities within the organisation, or to improve performance. When planning, organising and providing staff development, you will be need to consider several areas. These areas are listed below. Provide an example of how you address each of the listed considerations when managing staff development.

Considerations when planning, organising and providing staff development

Example

Development requirements due to change in job responsibilities

Opportunities for staff development through external training and undertaking professional development

Development requirements due to a formal promotion

Opportunities for staff development through internal training and undertaking professional development

Staff development through opportunities to create greater autonomy or responsibility

Assessor Feedback

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NS

Feedback (MUST be provided if NS is selected)

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