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200817 Business Communication skills: Interpersonal Communications

Briefly define interpersonal communication, explain the interpersonal communication skill and discuss the benefits of the application of this skill within the workplace.


Interpersonal Communications

Communication is a primary aspect, which defines the importance of human life, according to the context it, is defined as the process of acting on the information or exchanging the information between two or more people. Interpersonal communication is also the basis of communication is also described as human communication, it is the process of making sense out of the information as well as creating the sense of the same messages with other people, and this is by creating their meaning with verbal and nonverbal messages (Beebe, Beebe, Mark, Redmond, 1969). Therefore, the broad definition of interpersonal communication is explained as the exchange of human communication, this communication has to impose influence that its purpose is to create and manage relationship between people (O’Sullivan, and Carr, 2017).

Because communication creates relationship between people, it is important to focus on the interpersonal communication skills, feedback is the major element of communication skills. Feedback consists of information that the receiver returns. These messages allow the sender to realize and understand the respond as well as the reactions of the receiver, for every message sent it has to have a reaction from the receiver. Apparently, the receiver can respond to intentional messages and unintentional messages, since interpersonal communication established relationship between people feedback stands as the central element. Feedback aspect plays a key role in enhancing that the essence of communication is realized.  The interpersonal communication skill encourages the establishment of good relationship amongst people who exchange information, especially family relationship and between colleagues in the workplace (Keerativutisest, and Hanson, 2017). The most positive and important impact of feedback skill in communication is that it allow the sender to understand the next step to take in relation to the reaction and respond to the sender. In general, feedback is an essential aspect which encourage reaching to a decisive and efficient decisional making process.


Keerativutisest, V. and Hanson, B.J., 2017. Developing High Performance Teams (HPT) through Employee Motivation, Interpersonal Communication Skills, and Entrepreneurial Mindset Using Organization Development Interventions (ODI): A Study of Selected Engineering Service Companies in Thailand. ABAC ODI JOURNAL VISION. ACTION. OUTCOME., 4(1).

O’Sullivan, P.B. and Carr, C.T., 2017. Masspersonal communication: A model bridging the mass-interpersonal divide. New Media & Society, p.1461444816686104

Beebe, S.A., Beebe, S.J. and Mark, V., Redmond (1996). Interpersonal Communication: Relating to Others

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