Achieving Quality Outcomes are Important for All Projects

Introduction

The quality of the project is defined by ensuring the needs and requirements of the different deliverables and activities required in a project. All the activities in a project during the implementation, planning, and design phase are required to be implemented in an efficient and effective manner for meeting the objective of the project performance. In order to ensure the quality of the project, quality management plan needed to be implemented for measuring the quality of the project. The assurance of quality in a project has been described as a continuous process during and after the completion of the project. Elassy, (2015, p. 25) explained that the QM aims at satisfying the different stakeholders through the improvement of the process. The different criteria and requirements of the stakeholders describe the quality required. In IT project, the two significant quality perspective is in term of client and the producers. 

Achieving ‘quality’ outcomes are important for all projects

In this particular study, the project for the development of the "Stock Exchange Monitoring System." The significant aim of the stock exchange development project is to capture, analyze and broadcast the data. The stock exchange application will be able to monitor and exchange the data between the investors and clients. The vital requirement of the stock exchange system is to provide reliable information, high security, platform heterogeneity and information distribution with high reliability. Elias, (2015, p. 752) cited that the achievement of the requirements means a tradeoff between the different priorities within the project. The stakeholders are the persons who are directly or indirectly involved with the development of the project. Jeong, and Jung, (2016, p. 19) illu

Difference in perspective with respect to quality

In the project for the development and implementation of the “Stock Exchange Monitoring System," the stakeholders had difference perspective of the quality that needed to be achieved during the project implementation. Mane and.Patil. (2015, p.129) have defined the "quality" in the project as the compliance with the project requirements. On the other hand, Drob, (2014, p.28) have described quality as the need that is "fit for use" during the development of the project. Different stakeholders associated with the project have a different perspective on achieving the optimum quality for the developed system.

Different views on the quality of the project are:

Product-Based Perspective: The client of the stock exchange system focuses on achieving the quality of the system in terms of usability, access of information, security of data, the reliability of information. Sunder (2016, p.27) described that the functional quality of the developed system along with the products characteristic and system’s specification are equivalent to the developed system's quality. In most of the cases, the price of the developed product is often misjudged as the high quality of the service or system. In the case of the "Stock Exchange management system," the clients pay a huge amount of financial resources for incorporating various features and component within the system. But if the developed system fails to provide the right information at the right time to the client, the quality of the project will not be met.

User-based perspective: The “Stock Exchange Monitoring System” is developed for the targeted clients and customers scattered all over the world. The customer’s view of the quality that they would be able to log in to the system and view the stock information and data in real time. Different customers have different needs in terms of usability and functionality of the developed system. The developed system provides the customer with a subscription offer that will acknowledge the customer with the change of feed on a particular stock information. The customer views the quality of the product with the minimum delay in reminding the customer about the real-time change in information.

Developer’s view of quality: The project team and the technician department for the development of the project aim at designing a reliable and flawless stock management system. The stock management system views the quality of the developed system in terms of errorless system, the processing capability of the system, reliability, and security aspect. In addition to that, project team aims at delivering the development project within the allocated resources, provided time and financial budget.

Differences with Respect to the Quality of the Project is Outlined in Component 1

As mentioned in component 1, the quality of the IT project is determined at various stages during the implementation. According to Eskerod, and Vaagaasar, (2014, p.71), in the delivery stage, the quality of the project is judged during the delivery stage and the post-delivery stage. The significant objective for determining the quality of the project in term of cost and time. The quality of the project is determined by the right process conducted during the delivery stage of the project. The quality of the project is evaluated based on the organizational benefits the criteria of quality is accessed in terms of meeting the objective, goal and measuring the effectiveness of the developed system (Gnan et al., 2013, p. 85). On the other hand, in the case of "Stock Exchange Monitoring System," the quality of the product is judged and viewed in respect of the required efficiency of the developed stock exchange system. On a contrary of quality as observed in component 1, the quality criteria of the stock exchange system were not viewed with the organizational benefits. 

In the component 1, during the post-delivery stage of the project, the team members, clients, and other stakeholders demonstrate the quality criteria for the IT project. The success and quality of the project are judged trough the satisfaction and benefits of the stakeholders and success of the developed system (Eriksson et al., 2015, p.322). The implementation of the IT project will have determined with the user satisfaction, system quality, use of information, impact of individual, and information quality. Similarly, on the development of the "Stock Exchange Monitoring System," the quality is accessed and judged in terms of quality, information and accessibility of the system for achieving the optimum quality. The post-delivery stage in the project the quality is viewed by “getting the objective right” for gaining the organizational and stakeholders aspect.

Methods of describing quality criteria

The quality criteria of any project depends on three factors primarily: the perspective of the users, the objective of the developing the project itself and the process itself.

 The project quality criteria are considered as subject criteria in those specific cases in which the project quality can be scored by the individual users, based on their experience, views, and backgrounds (Boubaker, Djebabra, & Saadi, 2014, p.335). Thus, it can be said that one of the most important methods for describing the quality criteria of any project is to rely on the requirements of the client and their background.

On the other hand, the quality of the information available from the Stock Exchange Monitoring System under consideration can only be assessed by analyzing and evaluating the information in consideration (Martin et al., 2016, p.59). Thus, the method for determining the quality of the information is nothing but the analysis of the same.

Finally, the efficiency, completeness and ease of the process of obtaining information from the Stock Exchange Monitoring System should be considered as yet another quality criteria of the entire project (Valls et al., p. 269). Thus, the scoring of the Stock Exchange Monitoring System n system itself should be considered as the final method of identifying the quality criteria of the project.

The following table provides a list of the various methods that can be utilized for identifying the quality criteria of the project under consideration:

Management Plan

The following processes must be utilized be for achieving the quality of the project, as and when the same progresses:

Clarification of the vision, mission, and goals of the project:

 The identification of the aim and objectives of the project, along with the vision mission and goals of the same is essential for the identification of the criteria that would be utilized for determining the level of quality of the project.

Identification of the success factors:

The critical factors for determining the quality of the project would be identified in the second stage of the quality assurance process.

Developing metrics for tracking the data associated with the critical success factors:

The metrics for assessing the data associated with the critical success factors of the project require to be developed and put into use.

Identification of the primary stakeholders associated with the project:

The identification of the primary stakeholders of the project is yet another essential step of the quality management process; the same facilitates the process of identifying perspectives from which the quality of the project activities would be measured (Elias, 2016, p.752).

Develop quality survey tool:

The survey tool to be utilized for determining the quality levels of the project should be developed and utilized for enhancing the efficiency of the quality management process.

Developing the improvement plan:

Developing the quality improvement plan is the last activity associated with the quality management process.

Possible impact on the project

The quality management plan in the project helps in identifying the various requirement of the different stakeholder involved in the project. Moreover, the application quality management help in identifying the various requirements and characteristic of the project. Furthermore, the process helps in identification of the different quality characteristic revised for the project. In addition to that, the process of quality management helps the project manager to ensure the project developed and conducted meets the requirement and quality needs of the project. Moreover, the quality assurance process determined the impact of quality in meeting the requirement of the undertaken project (Boesso, & Kumar, 2016, p.830). In addition to that, the application of the quality management process helps in determining the metrics for ensuring the cost, time and scope of the project while maintaining the quality as identified in the process. Apart from that, the application of the project quality assurance helps in identifying the requirements and distribute the task to the different people for obtaining the project goals (Gnan et al., 2013, p. 85). Moreover, the monitoring and maintaining of the project scope and deliverables are made easier with the quality assurance plan.

Conclusion

The success or failure of the project is determined by the achievement of the project goal and requirement. The different view of the project stakeholders varies in respect to obtaining the required quality for the undertaken project. The difference of views between the stakeholder forms two major quality gaps between the view of the customer and the view of the developer for gaining the required quality of the project. Moreover, for gaining the efficient quality of the project, the project manager needs to incorporate the quality criteria of all the stakeholders for gaining optimum quality through the quality assurance and performance within the project. In addition to that, the continuing improvement in the quality of the project helps in improving the satisfaction of the stakeholders involved in the project.

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