Argenti, P.A. (2016). Corporate Communication (7th ed.). New York, NY: McGraw-Hill Education.
Mr. Agenti Has a proven track record of effective communication with business structures. In this publishing he also talks on the topic of internal and external communication. This reference will be used as a resource tool to validate internal and external crisis communication technics.
Wood, M. (2016). Top 10 tips for handling the media during a crisis.
The top ten tip for handling the media while in a crisis will be used as a reference from the aspect of issuing external communication to the masses. Mr. Woods work as a crisis responder gives him validation in the field of study.
Coombs, W. (2007). Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory. Corporate Reputation Review. 10. 163-176. 10.1057/palgrave.crr.1550049
Mr. Coombs discusses a wide area of crisis management viewpoints from consumer relations to natural Disasters events. Mr. Coombs asserts that the crisis action plan is crucial in the aid, recovery and Restoration stages following a crisis. This article will be used as a research tool as it focuses on five levels of crisis management
NyBlom, S. E. (2003). Understanding Crisis Management. Professional Safety , 48(3), 18. 10.1016/j.pubrev.2014.12.003
A Crisis is defined as an incident or event that can focuses negativity or unwanted attention on a company that may have adverse effects on its overall financial condition. The resource also takes into account the strain on relationships that the company may see with its audiences or the marketplace. This resource will help validate expected nature and range of an effective crisis management plan
Coombs, W. T., & Holladay, S. J. (2014). How publics react to crisis communication efforts. Journal of Communication Management, 18 (1), 40-57. doi: 10.1108/JCOM-03-2013- 0015
Prof. Coombs and Prof. Holladay are communication professors at University of Central Florida. This resource takes evaluations from the difference stand point of a crisis communication and the reception of that message. Knowing how personal reactions and biasness on the message delivered is imperative to the research.
Kalla, H. K. (2005). Integrated internal communications: A multidisciplinary perspective. Corporate Communications, 10 (4), 302-314. Retrieved from ew/214190345?accountid=12085.
This Resource offers the conclusion aspect communication within an company. There are four domains of communication, business, organizational, management, and corporate. Domains like these highlight the areas of communication where effective communication is negatively affected. This resource will add creditability identifying the need for bolstered of internal domain communication.
Karanges, E., Johnston, K., Beatson, A., & Lings, I. (2015). The influence of internal communication on employee engagement: Public Relations Review, 41 (1), 129-131. doi: 10.1016/j.pubrev.2014.12.003
This resource will be used to show how communication during a crisis is accepted and received by the company’s employees. Specifically how will the employees be able to move forward after the crisis is over, and what kind of negative performance output may arise. Both Authors expertise will add validation to the research.
Alexandra-Mihaela, P., & Danut, D. D. (2013). The measurement and evaluation of the internal communication process in project management. Annals of the University of Oradea, Economic Science Series, 22 (1), 1563-1572
These authors express avenues for effective communication within a company. This resource is vital to showcase how internal communication within a company prior to a crisis event effects external communication with the public. Both Authors have accredited background in communication and add validation to the topic
Blidaru, A., Marcela, D., & Robert, G. (2015). Organizational communication forms and causes for disruption of organizational communication and their improvement. Valahian Journal Economic Studies, 6 (1), 37-44.
These authors go discuss organization communication disruptions and how the disruptions are caused The resource states, “Communication offers indefinite possibilities in the social life, including the organizational one, playing a huge role in human existence." I article also discusses the importance of a company’s image and will be an asset to the research.
Andre, B., Nost, T., Frigstad, S., & Sjovold, E. (2017). Differences in communication within the nursing group and with members of other professions at a hospital unit. Journal of Clinical Nursing, 26, 956-963. doi: 10.1111/jocn.13410
This communication study was conducted to see the difference in health care crisis communication with compared to other professions. This resource will be used as a indicator, on effective communication across business sectors and the outcome of each.
Arnold, J. E. (1988). Communications and Strategy: The CEO Gets and (Gives) the Message. Public Relations Quarterly , 33 (2), 5.
Mr. Arnold discusses the importance of clear communication with a clear corporate vision. He also looks at the audiences that the communication is intended for. Mr. Arnold’s research will assist in guiding the topic specific direction.
Berger, Charles R. 2014. “Interpersonal Functions of Nonverbal Communication.” Pp. 53–54 in Interpersonal Communication . Berlin: De Gruyter Mouton. Retrieved April 4, 2017 2
Mr. Berger describes to us how verbal and nonverbal communication is critical when dealing with a crisis, This source will be used to show how nonverbal communication and impressions can be used to establish a developmental relationship.
Knight, M. (2014). Managing risk and crisis communication. Business and Professional Communication Quarterly, 77 (4), 355-356. doi: 10.1177/2329490614561021
Professor Knight instructs at MT. Clair State University. Professor Knight delivers insight on risk communication, preparing for potential crisis, and crisis communication. His work will be used to help add validation to different techniqes of how to deal with a crisis both prior to and post events.
Quinn, D., & Hargie, O. (2004). Internal communication audits: A case study.
Corporate Communications: An International Journal, 9(2), 146-158. doi: 10.1108/13563280410534348
Professor Quinn and Professor Hargie are Teach communication at the University of Ulster, UK. This source provides research within a law enforcement organization. Along with the prevouis mentioned first responder source will be used as a data point that will help add validation to the techniques of dealing with the public during a time of crisis. This source will also be used to showcase the different communication style used between different business sectors.
Yeomans, L. (2007). Effective Internal Communication,Journal of Communication Management, 11
(1), 90 – 91. http://dx.doi.org.ezproxy.liberty.edu/10.1108/13632540710726012
This source explains how internal public relations are meant to encourage employees during a time of crisis. This source also discusses the business and management aspects of internal communications, shaping how discipline and communication within an organization are handled.
Robson, P. J., & Tourish, D. (2005). Managing internal communication: An organizational
case study. Corporate Communications,10(3), 213-222.
This sources authors evaluate a company’s breakdown during poor communication, Demonstrating the importance, and desire for strong effective communication methods to be established. Also, both authors conclude that leadership takes on the greatest burden when communicating with employees. This source will be used to show the negative impact on a company that has poor communication practices
Welch, M., & Jackson, P. R. (2007). Rethinking internal communication: A stakeholder approach.Corporate communications,12(2), 177. doi:http://dx.doi.org.ezproxy.liberty.edu/10.1108/13563280710744847
This source is based on the effective internal communication that is critical for the success of organizations. The expertise of the authors will give validation as to the affects of strategic management on employee engagement and objectives during a crisis.
Kitchen, P. J., & Daly, F. (2002). Internal communication during change management.
Corporate Communications,7(1), 46-53.
Both Authors are experts in their respective fields. Their research points to the importance of effective communication with an organization, specifically when dealing with change management. Both authors identify factors that involve establishing effective communication. This resource will be instrumental to emphasizing that employees are far more effective in their job performance when they are fully informed on organizational processes.
Mounter, P. (2003). Global internal communication: A model. Journal of Communication Management, 7(3), 265-268. doi: 10.1108/13632540310807412
Mrs. Mounter is an internal communications consultant and lecturer. She covers two areas of focus in this source, first is communication with people from other cultures, and second is communication managers has use to win the confidence of the organizations leaders. This source will be used to show in a crisis, understanding your audience is a key to finding an optimal solution
Natti, S., Rajkolin, S., & Saraniemi, S. (2014). Crisis communication in key accountrelationships. Corporate Communications: An International Journal, 19(3), 234-246. doi: 10.1108/CCIJ-08-2012-0056
The Both Professors performed research in crisis management and business relations. This article provides a clear definition of crisis communication. The Professors research identifies key management positions are crucial for the best respond to a crisis.
Ulmer, R. (2012). Increasing the impact of thought leadership in crisis communication. Management Communication Quarterly, 26(4), 523-542. doi: 10.1177/0893318912461907
This source will be used to show the difficulty and lack of preparation from organizations can have a negative impact when dealing with a crisis.
The author Identifies that organizations fail to spend sufficient time in preparing for crisis events and that can be disastrous to their company.
White, C., Vance, A., & Stafford, G. (2010). Internal Communication, Information Satisfaction,
and Sense of Community: The Effect of Personal Influence. Journal of Public Relations 22
(1), 65-84. doi:10.1080/10627260903170985
This source will be used to examine positions of personal influence during a crisis as well as, employees’ roles on how the company is viewed by the public after a crisis. The author discuses the possibly negative impact by the community based on the perception of the employees.
Ye, L., & Ki, E. (2017). Organizational crisis communication on facebook: A study of BP’s
deepwater horizon oil spill. Corporate Communications, 22(1), 80-92. doi: 10.1108/CCIJ-07-2015-0045
Professor Ye and Professor Ki Teach communication for the University of New York and Alabama respectfully. This study will be used again as a method of gauge how crisis management is handled across a broad spectrum of business sectors. The details the professors provide of the oil spill will add validation to this topic.
Yeomans, L. (2007). Effective Internal Communication, Journal of Communication
Management, 11(1), 90 – 91. http://dx.doi.org.ezproxy.liberty.edu/10.1108/13632540710726012
The author discusses how internal public relations are encouraging employees to make their maximum process concepts to increase productivity. This source will be used to give validation to communication techniques discussed in the assignment.
Strandberg, V. (2016). Internal crisis communication. Corporate Communications: An (1), 89-102. doi: 10.1108/CCIJ-11-2014-0083
This source follows management leadership style through there delivery stages. The author goes into further detail about how internal crisis communication messaging is vital to the success of a company. This source will be used to display the effects of a poorly executed internal communication plan.
Jordan, T. A., Upright, P., & Tice-Owens, K. (2016). Crisis management in nonprofit organizations: A case study of crisis communication planning. (2), 159-177. doi: 10.18666/JNEL-2016-V6-I2-6996
Professors Jordan, Upright and Tice-Owens from Western Kentucky University discuss non-profit organization crisis scenarios. This source will be used as a link between for profit companies crisis management strategies compared to the crisis management strategy of a non for profit organization.
Malhotra, N., & Ackfeldt, A. (2016). Internal communication and prosocial service behaviors of front-line employees: Investigating mediating mechanisms. Journal of Business Research, 69 (10), 4132-4139. doi: 101016/j.jbusres.2016.03.038
The Authors discuss the value prosocial frontline employees. Their research shows the immense value added by having a knowledgeable and informed workforce. They also discussed the avenues that the management team must take to ensure that their employees get this level.
Men, L. R. (2014). Strategic internal communication: transformational leadership, communication channels, and employee satisfaction. Management Communication Quarterly,28(2), 264-284. doi:10.1177/0893318914524536
This source examines the efficiency of multiple internal communication methods. By surveying more than 400 employees that are working in companies throughout the United States. The survey finds clearly demonstrate that effective leadership is a trait of outstanding internal public relations.