CIS 3205 Information Systems: Memo for Specific Decision Maker

Read the case very carefully. "Prepare a memo" for a specific decision maker within the case. Summarize the organization's overall situation/predicament as accurately as possible linking business impacts to causes. In order to do so, you will need to identify the elephant in the room (i.e. while there can be several issues a company is facing, identify the most important ones). Then provide two independent recommendation that directly address the problems/opportunities identified within your assessment above. Follow the format below:

To: [Address the memo to a specific decision maker within the case]

Business Impact Summary: [Summarize the organization's overall situation/predicament as accurately as possible linking business impacts to causes].

To: Twila Day, assistant vice president of technology and application.

Business Impact Summary: 

The food company expanded with over 420, 000 customers and the company generated sales of $23.4 billion. This created confusion on selecting the right number of licenses required to buy. The planning has to be made throughout the company that would not only configure the software but would train the employees to address a limited set of questions. The SYSCO’s core strategy is to own their industry influences and create a decision framework for the sake of implementing the business implementation software (Forsgren & Sabherwal, 2015). At this, SYSCO faced great obstacles because the managers and IT professionals were not willing to use the new tools based on the requirement.

Recommendation 1: 

Focus has to be made on using the right product for the collection of the data. The software used for the purpose was useful and effective in terms of decision making but in order to make things less complicated, it is important to provide customized product solutions to the different restaurants and food chain networks (Dornelas & Falk, 2014). Gaining some insight of the entire process would enhance the capability of the organization.

Recommendation 2: 

Organizational strategy that would include decentralization of the operation and the centralization of the IT solution shall help the organization to cope up with the challenges. In addition to this, the sales professionals could be empowered to help the clients serve with all the food service needs that were needed. This would eventually help in scrutinizing the customer’s ordering pattern over time. Thus, the complete operation would become easier than before.

References:

Dornelas, J. S., & Falk, J. A. (2014). In Search of Social Intelligence. In Information Systems and Technology for Organizational Agility, Intelligence, and Resilience (pp. 41-61). IGI Global.

Forsgren, N., & Sabherwal, R. (2015). Business Intelligence System Use as Levers of Control and Organizational Capabilities: Effects on Internal and Competitive Benefits.