COMM 2500 : Organizational Behavior : Professional Skills and Abilitie

Introduction:

Behaviour is an important aspect, which reflects the personality of the individuals. In the workplace context, behaviour holds special value in terms of luring the attention of the clients and the customers. Exposure of professional behaviour proves beneficial in case of both the managers and the employees in terms of enhancing the professional skills and abilities. Theory of planned action and reasoned behaviour are vital analytical tools, which assists in examining the effectiveness of the approach of the staffs in the workplace (Lazaroiu 2015). This assignment attempts to assess the pros and cons of rewards being an effective part in motivating the employees.

Discussion

Organizational behavior

Organizational behaviour relates to the behaviour exposed by the staffs towards the clients and the customers. Theoretical considerations helps in acquiring a better understanding of the workplace behaviour. Rewarding the performance of the employees is the planned action of the managers in terms of extracting effective labor. It can also be considered as a reasoned action in terms of assessing the approach of the employees towards the levied services. This assessment helps the managers in gaining awareness about the needs, demands and requirements of the employees (Kanfer and Chen 2016). Herein lays the appropriateness of Maslow’s Hierarchy of Needs. Specifically, mention can be made of the need of self-esteem, which enhances from receiving rewards for better performance.

Within the workplace, the employees belong to different socio-cultural backgrounds. This increases the possibility of conflicts and misunderstandings, which degrades the workplace environment. Under such scenario, the employees encounter demotivation in terms of executing the allocated duties and responsibilities. This is the stage where the managers and the senior staffs need to provide motivation and encouragement to the employees. Strategic planning in this direction is crucial in terms of achieving positive outcomes. At the initial stage, counselling sessions, discussions and open forums are organized for knowing the issues, which the employees are facing while carrying out the allocated duties and responsibilities (Hauser 2014). This is an example of planned behaviour, which helps in gaining trust, loyalty and dependence of the employees. Face to face discussions acts as a platform for the employees to voice out the problems freely. Most of the employees hesitate and experience dilemma while speaking out their problems and difficulties. However, adequate assistance, guidance and support from the managers assures the employees that their opinions are valued.

Rewards and recognitions

Rewards and recognitions are one of the means through which the managers attempt to motivate the employees. Rewards are of two types-monetary and non-monetary. Monetary rewards are directed towards getting similar labor from the employees in future. These rewards do not strengthen the relationship between the managers and the employees. Behavior, in this case, only signifies promises for exposing better performance. Motivation generates an urge within the employees to expose better performance (Belschak, Hartog and Kalshoven 2015). However, understanding and caring approach from the managers strengthens the relationship with the employees. This “understanding” can be considered as a “reasoned behaviour” of the managers towards the needs, demands and requirements of the employees. Herein lays the appropriateness of the needs like safety, security and other needs.

Safety relates to the aspect of providing job satisfaction to the employees. For this, the managers need to be conscious and rational in their approach. These attributes of consciousness and rationality can be considered as the important components of a manager and employers’ mindset. Communication with the employees is the best time when the behaviour of the managers is explicit (Zhu and Akhtar 2014). Reasoning within this explicitness is expected in case of the managers in terms of gaining an insight into the mentality of the employees. Liberty needs to be given to the employees for respecting the individual freedom of the employees. However, regular supervision would be a reasoned behaviour in terms of assessing the mis-ultilization of the provided power. This supervision should be such, which assures the employees of the guidance and support of the employers. Discussions before the fulfilling the needs of the employees proves effective in gaining an insight into the kind of motivation and encouragement, which they want (Afsar, Badir and Kiani 2016). This assessment can be considered as an example of the reasoned behaviour of the managers towards strengthening their relationship with the employees.

Rewards are also non-monetary, which improves the stability in the relationship between the employees and the managers. Typical examples in this direction are praises, outings and vacations among others. For this, financial flexibility is needed, assessment of which is a planned as well as reasoned action towards systematizing the business operations. This is a planned activity in terms of ensuring that the planned process and programs occur in a proper manner. Examining the flexibility of the financial parameter is a reasoned action in terms of introducing lucrative reward system for the employees (Belschak, Hartog and Kalshoven 2015). Examinations and assessments by the managers, before rewarding the performance of the employees relates to the planning, which is necessary in terms of achieving positive feedback from the employees.

Rewards are the main agent, which lures the employees to invest in the services of the companies and organizations. At the time of joining, the employees express curiosity towards the rewards, which they would get for the exposure of better performance. Herein mention can be made of the policies and manuals, which they are directed to refer for gaining knowledge about the reward policies. This is a planned action, however, if the managers conduct sessions for explaining the policies to the employees, they would be able to gain an insight into the grasping power of the employees (Kanfer and Chen 2016).

Training

Motivation can be provided through the means of training. This is through the means of assuring the employees that they can perform the challenging and enduring tasks. For this, assessment needs to be done of their capabilities. Herein lays the appropriateness of the post training tests, which helps the managers to enhance their awareness about the capability of the employees. This assessment results in the allocation of duties and responsibilities according to the expertise of the employees. This type of allocation hampers the growth of the thinking process of the employees (Lazaroiu 2015). This obstacle can be a major issue, if not considered from an early stage. Herein lays the role of the managers, who need to check whether the employees are able to perform the allocated tasks and the responsibilities. This checking would assure the employees that they are getting the proper guidance and support.

Managerial approach

Liberal approach is fruitful for the employees in terms of clarifying their doubts in the allocated duties and responsibilities. If the managers are liberal in their approach, the employees feel free towards speaking out the problems, which they are facing while carrying out the activities. Private counselling sessions prove beneficial in maintaining the stability in the relationship between the employees and the managers (Hauser 2014). Herein lays the appropriateness of Date Protection Act (1998), which helps the managers in ensuring the security of the personal data of the clients and the customers. This security brings Maslow’s Hierarchy of Needs into the discussion, as security is one of the vital needs for enhancing the employment. Consciousness of the managers into the security of the employees, attaches value to their corporate image.

Employee motivation and employee performance

Motivation and encouragement is directly linked with the performance. More the managers encourage the employees, they would feel the urge to expose better performance. Rationality in the managers acts as a lesson for the employees towards the behaviour, which they are to expose while at the workplace. The more the employees consult the managers, the more they would be able to upgrade their preconceived knowledge, skills, abilities and competencies (Zhu and Akhtar 2014). More motivation and encouragement to the employees would result in the exposure of better performance. This means an enhanced productivity, which is helpful in terms of enhancing the reputation and standards of the organization.

Rewards act as a medium between motivation and the performance. Actually, it establishes link between motivation and performance. Type of motivation provided is reflected in the performance of the employees. Good performances are liable for awarding rewards, which makes the employees feel that their opinions are valued. Revisions in the rewards programs and policies are the initiatives towards upgrading the standards and quality of the services (Afsar, Badir and Kiani 2016). This reflects the caring approach towards the wellbeing of the employees. This caring and understanding approach is one of the components of a managers’ behaviour, which is vital in terms of gaining the trust, loyalty and dependence of the employees.

Conclusion:

The assignment proves successful in providing an insight into the pros and cons of using rewards for motivating the employees. Need analysis is a vital exercise for the managers in terms of gaining awareness about the requirements of the employees. This knowledge can help the managers in allocating tasks according to the capability of the employees. In this, discussions and open forums are fruitful in terms of gaining the approaches of the employees towards the allotted duties and responsibilities. Rewards are agents in terms of luring the employees towards the services of the organizations. Financial rewards provoke the employees towards high posts, which might provide them with job security. On the other hand, non-financial rewards improves the stability in the relationship between the managers and the employees. Praises and individual recognitions act as motivation for the performance exposed by the employees.

References:

Belschak, F.D., Den Hartog, D.N. and Kalshoven, K., 2015. Leading Machiavellians: How to translate Machiavellians’ selfishness into pro-organizational behavior. Journal of Management, 41(7), pp.1934-1956.

Belschak, F.D., Den Hartog, D.N. and Kalshoven, K., 2015. Leading Machiavellians: How to translate Machiavellians’ selfishness into pro-organizational behavior. Journal of Management, 41(7), pp.1934-1956.

Hauser, L., 2014. Work motivation in organizational behavior. Economics, Management and Financial Markets, 9(4), p.239.

Kanfer, R. and Chen, G., 2016. Motivation in organizational behavior: History, advances and prospects. Organizational Behavior and Human Decision Processes, 136, pp.6-19.

Lazaroiu, G. (2015). Work motivation and organizational behavior. Contemporary Readings in Law and Social Justice, 7(2), 66.

Zhu, Y. and Akhtar, S., 2014. How transformational leadership influences follower helping behavior: The role of trust and prosocial motivation. Journal of Organizational Behavior, 35(3), pp.373-392.