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BSBINN601 Assignment Answer

BSBINN601 Lead and manage organisational change
Unit Name Lead and manage organisational change
Assessment Answers

Task 1: Identify change requirements and opportunities

Introduction

This report will show complete analysis of various change requirements and opportunities at Fast Track Couriers. It will contain information regarding following topics:

  1. Requirements for change
  2. Organisation review
  3. External factor analysis
  4. Operational change requirements
  5. Change management consultations
  6. Change implementation action plan.

Main Contents

  1. Requirements for change

This section will show various requirements of change for Fast Track Couriers based on the information provided in the scenario and organisation strategic goals.

Required Changes

Relation to Strategic Goals

Implementing PDA and GPS technology

Implementation of 1 person per truck policy

Implementation of Human resources function

Improve drivers outlook towards the organisation

  1. Organisation review

This section will provide an overview of current structure and operations ability to achieve established organisation strategic goals.

Business Functions

Issues identified

People

Policies and Procedures

Technology

Structure

  1. External factor analysis

This section will show analysis of various external factors that are likely to impact Fast Tracks Couriers ability to achieve their strategic goals.

External trends/factors

Impact on organisation objectives

Driverless technologies

Driver salaries

Use of GPS and PDA technologies

  1. Operational change requirement

This section will show complete analysis of various operations changes that need to be implemented within the organisation to ensure all organisation objectives are meet effectively and efficiently.

Function

Change Requirements

Performance gaps

Business opportunities

Threats

Management decisions

  1. Change management consultations

This section will analysis all the external resources available for the organisation to successfully plan and implement changes within the organisation. This will also include consultation meeting summaries and stakeholder’s communication process management.

External Consultants Engagement Analysis

Specialist

Reason

Consulting Model

Reason

Human Resources

Information Technologies

Marketing

Change Management Consultation Meetings

Meeting Notes

Meeting Date

Meeting Time

Name of Consultant

Location

Discussion Overview:

Recommendations:

Change Requirements Consultation Action Plan

Stakeholder

When

How

Points of Discussion

General Manager

Chief Financial Officer

Employee Union Representative

  1. Change implementation action plan

This section will show the summary of all the changes recommended to be implemented at Fast Track Couriers. This also includes the consultation process to review changes recommended and setting the priorities for implementation.

Action Item

Priority Level

Justification

Implementation of PDS and GPS technologies

Raising minimum salaries for drivers

Implementation of 1 driver per truck policy

Introducing a bonus or incentives system for drivers and staff based on output and experience

Regular consultation with unions, employee representatives with Human resources function

Implementation of dedicated sales team to build sales culture and facilitate training for specific skill set

Implementation of effective two-way communication processes throughout the organisation

Manager consultation summary:

Conclusion

References

Task 2: Develop Change Management Strategy

Change Management Analysis

Change Management Goals and Analysis

Goal

Who

What

How

When

Implement PDA/GPS usage (productivity function) on truck fleet in the first quarter of the 2016 financial year.

Implement one person per truck policy using automatic lift gates in the first quarter of the financial year.

Change Goals and Organisation Objectives

Change Goal

Strategic Goal

Correlation

Implement PDA/GPS usage (productivity function) on truck fleet in the first quarter of the 2016 financial year.

Implement one person per truck policy using automatic lift gates in the first quarter of the financial year.

Cost Benefit Analysis

Change Goal

Cost of Implementation

Risks

Benefits

Analysis

Feasibility

Implement PDA/GPS usage (productivity function) on truck fleet in the first quarter of the 2016 financial year.

Implement one person per truck policy using automatic lift gates in the first quarter of the financial year.

Risk Analysis

Risk

Barrier

Analysis

Mitigation

Technology Risk

Human Resources Risk

Cost Risks

Change Management Strategy and Plan PowerPoint Presentation

Change Management Plan – Fast Track Couriers

Summary

Project Name:

Project Manager: Date of Issue:

Proposed Start date: Proposed End date:

Change Goals

Goal A:

Goal B:

Change Management theory overview

Stakeholder Management

Communication Plan

Training Plan

Success Measurement

Following are the elements and process of measuring the success of the element in the proposed change management plan.

Element

Measures

Change Goals

Change Impact

Education

Risk Management

Cost Benefits

Reporting

Reporting Protocols Consultation

Information

Source of information

Person responsible for report

Consultation method

Project Status

Training delivery

Financial Impact

Implementation action plan

Organisational operational impact

Success Reporting

Report Type

Format

Frequency

To whom

Project Status and Progress report

Required Resources

1.

Authorisation

Name:

Date of Authorisation:

Position Tittle:

Signature:

Appendix

Appendix A

Stakeholder

Role

Commitment Level

Concerns/Issues

Ways to address

Consultation methods

General Manager

Trucking Manager

Truckers Union Representative

Human Resources Manager

Appendix B

Audience

Message

When

How

Person Responsible

General Manager

HR Manager

Trucking Manager

Truck Drivers

Sales Team

Truckers Union Representative

Office Team

Appendix C

Participants

Skills Delivered

When

How

Person Responsible

Office and Sales Staff

Ten Truckers – Group A

Ten Truckers – Group B

Ten Truckers – Group A

Ten Truckers – Group B

Assessment Task 3: Implement Change Management Strategy

Change Management Implementation Feedback Survey

Employee Feedback Survey

Details

Satisfaction Ranking

Communication

1

2

3

4

5

Where provided reasonable time to understand reasons for change?

Where the communication methods used relevant to your needs?

Trust

1

2

3

4

5

Where the reasons for change and benefits realised after implementation?

Do you believe the changes implemented benefit your progress within the organisation?

Diversity

1

2

3

4

5

Did the change implemented discriminate against any employees?

Was the change implemented consider the needs of all employees and organisation?

Leadership

1

2

3

4

5

Did your manager provide you all the required relevant information for changes to be implemented?

Did you receive all the required help to successfully implement change within your job function?

Procedures

1

2

3

4

5

Were updated procedures effectively implemented within your job function?

Were new procedures created after reviewing all the requirements of your job function?

Teamwork

1

2

3

4

5

Were you able to acquire extra support to help you within the process?

Was the change implemented in a positive way?

Role Clarity

1

2

3

4

5

Were you able to understand your role within the change to be implemented?

Were you able to understand the reasons for implementing this change within the organisation?

Recognition

1

2

3

4

5

Were you appropriately recognised for your role in implementing the required changes within your job function?

Do you feel part of the success in implementing the suggested changes?

Evaluation

1

2

3

4

5

How well were the suggested changes implemented within the organisation?

Was the organisation able to meet its objectives from the changes implemented?

Training

1

2

3

4

5

Did the training provided help in completing all the required tasks?

Did the training improve your skills level for changes to be implemented?

Union Representative Meeting

Meeting Notes

Meeting Date

Meeting Time

Name of Union Representative

Location

Discussion Overview

Recommendations

Change Management Plan – Fast Track Couriers (Draft 2)

Summary

Project Name:

Project Manager: Date of Issue:

Proposed Start date: Proposed End date:

Change Goals

Goal A:

Goal B:

Change Management theory overview

Stakeholder Management

Communication Plan

Training Plan

Success Measurement

Following are the elements and process of measuring the success of the element in the proposed change management plan.

Element

Measures

Change Goals

Change Impact

Education

Risk Management

Cost Benefits

Reporting

Reporting Protocols Consultation

Information

Source of information

Person responsible for report

Consultation method

Project Status

Training delivery

Financial Impact

Implementation action plan

Organisational operational impact

Success Reporting

Report Type

Format

Frequency

To whom

Project Status and Progress report

Required Resources

Following are the list of required resources to successfully implement the stated changes:

1.

Authorisation

Name:

Date of Authorisation:

Position Tittle:

Signature:

Appendix

Appendix A

Stakeholder

Role

Commitment Level

Concerns/Issues

Ways to address

Consultation methods

General Manager

Trucking Manager

Truckers Union Representative

Human Resources Manager

Appendix B

Audience

Message

When

How

Person Responsible

General Manager

HR Manager

Trucking Manager

Truck Drivers

Sales Team

Truckers Union Representative

Office Team

Appendix C

Participants

Skills Delivered

When

How

Person Responsible

Office and Sales Staff

Ten Truckers – Group A

Ten Truckers – Group B

Ten Truckers – Group A

Ten Truckers – Group B

Trucker drivers

General Manager Meeting

Meeting Notes

Meeting Date

Meeting Time

Name of General Manager

Location

Discussion Overview

Recommendations/Feedback/Approval

Change Information Session

Change Management Support Activity

Change Game: Cross Your Arms

Duration: 5 minutes

Number of participants: unlimited

Materials required: none

Description/Process:

Discussion Questions

Change Information Session – Session Plan

Session Plan

Topic Name:

Date:

Presenter:

Session Overview:

Topic/s:

Change Objectives

Reasons for Change

Benefit for Truck Drivers

Human Attitude towards Change

Change Management Activity

Q and A Session

Training feedback

Aids/Resources:

White Board, Marker, Monitor, Pens and Handouts

Websites:

None

Training Props:

None

Sequence

Topics/Content

Methods of delivery

Time

Introduction

Change Objectives

Body

Reasons for Change

Benefit for Truck Drivers

Human Attitude towards Change

Change Management Activity

Q and A Session

Summary/

Conclusion

Change Management Plan (Final Approval)

Change Management Plan – Fast Track Couriers

Authorisation

No more changes required. Plan approved.

Name:

Date of Authorisation:

Position Tittle:

Signature:

BSBINN601 Lead and Manage Organisational Change

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