BSBINN601 Assignment Answer

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BSBINN601 Lead and manage organisational change
Unit Name Lead and manage organisational change
Assessment Answers

Task 1: Identify change requirements and opportunities

Introduction

This report will show complete analysis of various change requirements and opportunities at Fast Track Couriers. It will contain information regarding following topics:

Requirements for change
Organisation review
External factor analysis
Operational change requirements
Change management consultations
Change implementation action plan.

Main Contents

Requirements for change

This section will show various requirements of change for Fast Track Couriers based on the information provided in the scenario and organisation strategic goals.

Required Changes	Relation to Strategic Goals
Implementing PDA and GPS technology
Implementation of 1 person per truck policy
Implementation of Human resources function
Improve drivers outlook towards the organisation

Organisation review

This section will provide an overview of current structure and operations ability to achieve established organisation strategic goals.

Business Functions	Issues identified
People
Policies and Procedures
Technology
Structure

External factor analysis

This section will show analysis of various external factors that are likely to impact Fast Tracks Couriers ability to achieve their strategic goals.

External trends/factors	Impact on organisation objectives
Driverless technologies
Driver salaries
Use of GPS and PDA technologies

Operational change requirement

This section will show complete analysis of various operations changes that need to be implemented within the organisation to ensure all organisation objectives are meet effectively and efficiently.

Function	Change Requirements
Performance gaps
Business opportunities
Threats
Management decisions

Change management consultations

This section will analysis all the external resources available for the organisation to successfully plan and implement changes within the organisation. This will also include consultation meeting summaries and stakeholder’s communication process management.

External Consultants Engagement Analysis
Specialist	Reason	Consulting Model	Reason
Human Resources
Information Technologies
Marketing

Change Management Consultation Meetings
Meeting Notes
Meeting Date
Meeting Time
Name of Consultant
Location
Discussion Overview:
Recommendations:

Change Requirements Consultation Action Plan
Stakeholder	When	How	Points of Discussion
General Manager
Chief Financial Officer
Employee Union Representative

Change implementation action plan

This section will show the summary of all the changes recommended to be implemented at Fast Track Couriers. This also includes the consultation process to review changes recommended and setting the priorities for implementation.

Action Item	Priority Level	Justification
Implementation of PDS and GPS technologies
Raising minimum salaries for drivers
Implementation of 1 driver per truck policy
Introducing a bonus or incentives system for drivers and staff based on output and experience
Regular consultation with unions, employee representatives with Human resources function
Implementation of dedicated sales team to build sales culture and facilitate training for specific skill set
Implementation of effective two-way communication processes throughout the organisation
Manager consultation summary:

Conclusion

References

Task 2: Develop Change Management Strategy

Change Management Analysis

Change Management Goals and Analysis

Goal	Who	What	How	When
Implement PDA/GPS usage (productivity function) on truck fleet in the first quarter of the 2016 financial year.
Implement one person per truck policy using automatic lift gates in the first quarter of the financial year.

Change Goals and Organisation Objectives

Change Goal	Strategic Goal	Correlation
Implement PDA/GPS usage (productivity function) on truck fleet in the first quarter of the 2016 financial year.
Implement one person per truck policy using automatic lift gates in the first quarter of the financial year.

Cost Benefit Analysis

Change Goal	Cost of Implementation	Risks	Benefits	Analysis	Feasibility
Implement PDA/GPS usage (productivity function) on truck fleet in the first quarter of the 2016 financial year.
Implement one person per truck policy using automatic lift gates in the first quarter of the financial year.

Risk Analysis

Risk	Barrier	Analysis	Mitigation
Technology Risk
Human Resources Risk
Cost Risks

Change Management Strategy and Plan PowerPoint Presentation

Change Management Plan – Fast Track Couriers

Summary

Project Name:

Project Manager: Date of Issue:

Proposed Start date: Proposed End date:

Change Goals

Goal A:

Goal B:

Change Management theory overview

Stakeholder Management

Communication Plan

Training Plan

Success Measurement

Following are the elements and process of measuring the success of the element in the proposed change management plan.

Element	Measures
Change Goals
Change Impact
Education
Risk Management
Cost Benefits

Reporting

Reporting Protocols Consultation
Information	Source of information	Person responsible for report	Consultation method
Project Status
Training delivery
Financial Impact
Implementation action plan
Organisational operational impact

Success Reporting
Report Type	Format	Frequency	To whom
Project Status and Progress report

Required Resources

Authorisation

Name:

Date of Authorisation:

Position Tittle:

Signature:

Appendix

Appendix A

Stakeholder	Role	Commitment Level	Concerns/Issues	Ways to address	Consultation methods
General Manager
Trucking Manager
Truckers Union Representative
Human Resources Manager

Appendix B

Audience	Message	When	How	Person Responsible
General Manager
HR Manager
Trucking Manager
Truck Drivers
Sales Team
Truckers Union Representative
Office Team

Appendix C

Participants	Skills Delivered	When	How	Person Responsible
Office and Sales Staff
Ten Truckers – Group A
Ten Truckers – Group B
Ten Truckers – Group A
Ten Truckers – Group B

Assessment Task 3: Implement Change Management Strategy

Change Management Implementation Feedback Survey

Employee Feedback Survey
Details	Satisfaction Ranking
Communication	1	2	3	4	5
Where provided reasonable time to understand reasons for change?
Where the communication methods used relevant to your needs?
Trust	1	2	3	4	5
Where the reasons for change and benefits realised after implementation?
Do you believe the changes implemented benefit your progress within the organisation?
Diversity	1	2	3	4	5
Did the change implemented discriminate against any employees?
Was the change implemented consider the needs of all employees and organisation?
Leadership	1	2	3	4	5
Did your manager provide you all the required relevant information for changes to be implemented?
Did you receive all the required help to successfully implement change within your job function?
Procedures	1	2	3	4	5
Were updated procedures effectively implemented within your job function?
Were new procedures created after reviewing all the requirements of your job function?
Teamwork	1	2	3	4	5
Were you able to acquire extra support to help you within the process?
Was the change implemented in a positive way?
Role Clarity	1	2	3	4	5
Were you able to understand your role within the change to be implemented?
Were you able to understand the reasons for implementing this change within the organisation?
Recognition	1	2	3	4	5
Were you appropriately recognised for your role in implementing the required changes within your job function?
Do you feel part of the success in implementing the suggested changes?
Evaluation	1	2	3	4	5
How well were the suggested changes implemented within the organisation?
Was the organisation able to meet its objectives from the changes implemented?
Training	1	2	3	4	5
Did the training provided help in completing all the required tasks?
Did the training improve your skills level for changes to be implemented?

Union Representative Meeting

Meeting Notes
Meeting Date
Meeting Time
Name of Union Representative
Location
Discussion Overview
Recommendations

Change Management Plan – Fast Track Couriers (Draft 2)

Summary

Project Name:

Project Manager: Date of Issue:

Proposed Start date: Proposed End date:

Change Goals

Goal A:

Goal B:

Change Management theory overview

Stakeholder Management

Communication Plan

Training Plan

Success Measurement

Following are the elements and process of measuring the success of the element in the proposed change management plan.

Element	Measures
Change Goals
Change Impact
Education
Risk Management
Cost Benefits

Reporting

Reporting Protocols Consultation
Information	Source of information	Person responsible for report	Consultation method
Project Status
Training delivery
Financial Impact
Implementation action plan
Organisational operational impact

Success Reporting
Report Type	Format	Frequency	To whom
Project Status and Progress report

Required Resources

Following are the list of required resources to successfully implement the stated changes:

Authorisation

Name:

Date of Authorisation:

Position Tittle:

Signature:

Appendix

Appendix A

Stakeholder	Role	Commitment Level	Concerns/Issues	Ways to address	Consultation methods
General Manager
Trucking Manager
Truckers Union Representative
Human Resources Manager

Appendix B

Audience	Message	When	How	Person Responsible
General Manager
HR Manager
Trucking Manager
Truck Drivers
Sales Team
Truckers Union Representative
Office Team

Appendix C

Participants	Skills Delivered	When	How	Person Responsible
Office and Sales Staff
Ten Truckers – Group A
Ten Truckers – Group B
Ten Truckers – Group A
Ten Truckers – Group B
Trucker drivers

General Manager Meeting

Meeting Notes
Meeting Date
Meeting Time
Name of General Manager
Location
Discussion Overview
Recommendations/Feedback/Approval

Change Information Session

Change Management Support Activity

Change Game: Cross Your Arms

Duration: 5 minutes

Number of participants: unlimited

Materials required: none

Description/Process:

Discussion Questions

Change Information Session – Session Plan

Session Plan

Topic Name:
Date:		Presenter:
Session Overview:
Topic/s: Change Objectives Reasons for Change Benefit for Truck Drivers Human Attitude towards Change Change Management Activity Q and A Session Training feedback
Aids/Resources: White Board, Marker, Monitor, Pens and Handouts			Websites: None		Training Props: None
Sequence	Topics/Content			Methods of delivery		Time
Introduction	Change Objectives
Body	Reasons for Change
	Benefit for Truck Drivers
	Human Attitude towards Change
	Change Management Activity
	Q and A Session
Summary/ Conclusion

Change Management Plan (Final Approval)

Change Management Plan – Fast Track Couriers

Authorisation

No more changes required. Plan approved.

Name:

Date of Authorisation:

Position Tittle:

Signature:

BSBINN601 Lead and Manage Organisational Change

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BSBINN601 Assignment Answer

BSBINN601 Assessment 3 Implement change management strategy

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