BSBMGT403 IMPLEMENT CONTINUOUS IMPROVEMENT Answers now available.
The unit BSBMGT403 IMPLEMENT CONTINUOUS IMPROVEMENT is meant for students to understand about performance outcome and performance management in an organisational setting. The unit is based on ideas of continuous improvement and how to utilise the methods like PDCA cycle and Kaizen system of feedback for measuring performance outcomes, implementing continuous evaluation models in an organization for the betterment of systems and processes. The unit on BSBMGT403 answers questions regarding how skilled managers and team leaders can bring greater participation from all members of their team to help them participate in the continuous improvement process of the origination as well as strategies to bring all team members on board for new improvement planning. There are also details regarding how to share the feedback and results of productivity with the team and staff members through communication channels like intranet, webmail, notice boards and discussions as well as to monitor and review the performance of the ongoing continuous improvement programs and identify opportunities for further improvements.
The unit BSBMGT403 answers questions regarding how to implement continuous improvement systems in an organisation so that the team members and staff will participate in the process actively and will also support the decision making. The discussion revolves around methods to devolve the decision making to the staff and team members to give them a sense of ownership as well as to make them proactive participants in responsibility taking and decision-making parts. The organisations also need to be able to foster a culture of risk-taking and innovation in their staff for which they must effectively communicate their continuous improvement processes and strategy to the individual employees and give them channels to send feedback on the same. To implement the organisational continuous improvement plans, the employees might also be guided by effective coaching and mentoring processes.
In a second section of the unit, BSBMGT403 implement continuous improvement answers how to use an organisation’s technology and systems for measuring performance. Similarly, the managers can utilise the systems and internal technologies to measure and plan about ways to improve the overall systems and operations. An example of this is the customer service. In case of customer service, the operations can be significantly monitored and reviewed through techniques of continuous improvement. Customer satisfaction surveys can be used to evaluate the current gaps in the systems and processes. The managers must develop appropriate corporate communication mechanism to communicate the role of team members in the improvement planning and process.
The unit BSBMGT403 implements various feedback and communication channels to ensure that the team members are always kept informed about the success of their efforts and hard work and are kept up to date on the savings and achievements and improvements in productivity/service due to their hard work and adjustments made in the continuous improvement process. Appropriately monitoring the ongoing improvement plan is also important to ensure that the outcomes are as per the expectations and the destructive impacts of any change can be mitigated timely. This active review and monitoring of the planning process will also help in identification of further opportunities for improvement. The team leaders must suitably manage records, reports and recommendations for improvement within the organisation’s systems and processes as well.
After Completing the BSBMGT403 formative assessment and BSBMGT403 summative assessment answers the students will have knowledge about the implementation of the continuous improvement systems and processes.
Here are some sample BSBMGT403 assessment questions and answers
Describe the current situation. (75–100 words)
Describe the proposed change. (50–75 words)
Explain three of the benefits of the proposal.
Explain the costs of not implementing the proposal. (40–60 words)
You have been asked to communicate a recommendation for improvement that will cause workers more work but will improve customer service levels. You do not think that the recommendation will be popular. What are five things that you should do when communicating this recommendation to employees to make them more receptive to the change?
Unfortunately, one of your team members is very much opposed to the changes. This employee is in a position to influence the other employees. As a result, there is a fair amount of confusion and resistance from the whole team/ division/ section.
How will you go about communicating, introducing and managing the improvements so that the employees with whom you work will support them? What tactics would you use to gain the support of the dissenting employee and how will this affect the change processes?
How will you use the organisation’s systems and technology to monitor and review any changes or improvements that are made?
How will you know if the service to your customers has been improved?
When formulating your answer, consider the following and use the template to develop your Continuous improvement plan:
the reasons why people resist change encouraging people to see the need for change the concept of ownership involvement and participation clear goals and targets the need for open, honest communication selling the benefits of change the development of new skills for employees and the provision of mentoring and coaching stress monitoring processes and systems monitoring tools evaluation strategies communicating results