Unit code, name ICTICT301 - Create user documentation (1) Qualification/Course code, name ICT30118 - Certificate III in Information, Digital Media and Technology (2) TAFE NSW
Table 1 Assessment instructions
Assessment details |
Instructions |
Assessment overview |
The objective of this assessment is to assess your skills and knowledge to create user documentation templates, obtain feedback and update documentation. |
Assessment Event number |
3 of 3 |
Instructions for this assessment |
This is a project-based assessment and will be assessing you on your knowledge and performance of the unit. This assessment is in four parts: 1. Create draft user manual 2. Evaluate draft user manual 3. Create final user manual 4. Obtain approval. The assessment also contains: · Assessment Checklist · Observation Checklist 1 · Observation Checklist 2 · Assessment feedback. Check the Assessment and Observation checklists to ensure that you’ve covered all the required tasks. |
Submission instructions |
When you have completed this assessment, submit it online your assessor for marking. Ensure you have typed your name at the bottom of each page of every document you create. Submit the following documents for each part: · Part 1: Create draft user manual o Draft user manual · Part 2: Evaluate draft user manual o Two user evaluations o A video recording of you interviewing two users of your user manual. · Part 3: Create final user manual o Final user manual · Part 4: Obtain approval o A video recording of you obtaining approval from your supervisor. It is important that you keep a copy of all electronic and hardcopy assessments submitted to TAFE and complete the assessment declaration when submitting the assessment. |
What do I need to do to achieve a satisfactory result? |
To achieve a satisfactory result for this assessment all questions must be answered correctly and all items in the Assessment and Observation Checklists must be marked Satisfactory. |
Assessment conditions |
Assessment conditions for Parts 2 and 4 will replicate the workplace, including noise levels, production flow, interruptions and time variances. |
What do I need to provide? |
· Computer, internet and login details. · Two users from your target audience to review your user manual and be interviewed. · A person, such as another student, to play the role of your supervisor. · A video recording device. · USB drive or other storage method with enough free space to save work to. |
What will the assessor provide? |
· Access to the Learning Management System · Access to Microsoft Word for creating documentation · Scenario documents as outlined in assessment: o User evaluation template (ROI_User_eval.docx). · Follow the Video recording instructions (pdf) to record and submit your video. |
Due date and time allowed |
Indicative time to complete assessment: · Three hours. |
Supervision |
This assessment is unsupervised but your assessor may ask for additional evidence to verify the authenticity of your submission and confirm that the assessment task was completed by you. |
Reasonable adjustment |
If you have a permanent or temporary condition that may prevent you from successfully completing the assessment event(s) in the way described, you should talk to your assessor about ‘reasonable adjustment’. This is the adjustment of the way you are assessed to take into account your condition, which must be approved BEFORE you attempt the assessment. |
Assessment feedback, review or appeals |
Appeals are addressed in accordance with Every Student’s Guide to Assessment. |
Red Opal Innovations wants to create user manuals to assist all employees in mastering the software it uses. The company knows that this will boost productivity as well as reduce the workload for the support department, as many employees will be able to solve their own problems.
For this assessment, you’ll use the online template you created in the previous assessment (assessment event 2), incorporate feedback you’ve received from your facilitator if necessary, then add content to explain to other staff members how to perform a specific task. You’ll then need to obtain feedback about your user manual, make appropriate changes and finalise your user manual.
Select one of the topics from the topic list provided below, to create a draft user manual (300-500 words). It’s important that the user manual is in your own words and not copied and pasted from other sources.
As this is a draft user manual it doesn’t need to be perfect (you’ll be able to fix identified errors in your final user manual after evaluation) however, it must meet the marking criteria in the Assessment Checklist for Part 1.
When you’ve completed your draft user manual, you’ll need to ask at least two users from your target audience to review it for evaluation.
When interviewing the users, make sure that you use:
Ask at least four questions or points to obtain feedback on. Use the User evaluation template (ROI_User_eval.docx) to perform your evaluation and record the outcome.
The following are some things to consider:
Your assessor will ask you additional questions relevant to the scenario.
Analyse the feedback you’ve received from your user evaluations, make changes to your user documentation as required and update the version number accordingly.
Your final user manual must:
The final step in creating your user documentation is to obtain approval from your supervisor in a role play of 5-10 minutes.
Role play participants:
Video record your meeting with your supervisor. Ensure that you include the following in your role play:
You are encouraged to rehearse the meeting before completing the assessment.
The following checklist will be used by your assessor to mark your performance against the assessment criteria of your submitted project. Use this checklist to understand what skills and/or knowledge you need to demonstrate in your submission/presentation. All the criteria described in the Assessment Checklist must be met. The assessor may ask questions while the submission is taking place or if appropriate directly after the task/activity has been submitted.
Table 2: Assessment Checklist
TASK/STEP # |
Instructions |
S |
U/S |
Assessor Comments |
Part 1 |
Updates online user manual template (if applicable) and creates user manual based on this template |
Assessors are to record their comments in sufficient detail to demonstrate their judgement of the student’s performance against the criteria. |
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Part 1 |
User manual is written in student’s own words |
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Part 1 |
User manual contains relevant information and images |
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Part 1 |
List of references contains specific websites, books and /or articles |
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Part 3 |
Updates user manual, considering user feedback |
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Part 3 |
Uses correct spelling and grammar |
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Part 3 |
User manual contains correct, topic-specific details under each heading |
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Part 3 |
Instruction steps are clear, concise and in logical order, using ICT-specific terminology where appropriate |
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Part 3 |
User manual contains relevant, clear and legible images |
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Part 3 |
User manual caters for a diverse audience and incorporates accessibility requirements |
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Part 3 |
Applies styles correctly |
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Part 3 |
Updates the Table of Contents correctly |
The observation checklist will be used by your assessor to mark your performance in Part 2 of this assessment. Use this checklist to understand what skills you need to demonstrate. The checklist lists the assessment criteria used to determine whether you have successfully completed this assessment event. All the criteria must be met. Your demonstration will be used as part of the overall evidence requirements of the unit. The assessor may ask questions while the demonstration is taking place or if appropriate directly after the task has been completed.
Table 2 Observation Checklist
Task # |
Task/Activity Performed |
S |
U/S |
Assessor Comments |
Part 2 |
Asks at least four feedback questions or points, including discussion on usability, design, clarity, meeting business requirements and catering to diverse audiences |
Date of Observation: Assessors are to record their observations in sufficient detail to demonstrate their judgement of the student’s performance against the criteria required. |
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Part 2 |
Uses effective listening and questioning techniques and simple, relevant language |
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Part 2 |
User manual has been reviewed by at least two users including the teacher |
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Part 2 |
Responds appropriately to additional questions |
The observation checklist will be used by your assessor to mark your performance in Part 4 of this assessment. Use this checklist to understand what skills you need to demonstrate. The checklist lists the assessment criteria used to determine whether you have successfully completed this assessment event. All the criteria must be met. Your demonstration will be used as part of the overall evidence requirements of the unit. The assessor may ask questions while the demonstration is taking place or if appropriate directly after the task has been completed.
Table 2 Observation Checklist 2
Task # |
Task/Activity Performed |
S |
U/S |
Assessor Comments |
Part 4 |
Uses simple and relevant language |
Date of Observation: Assessors are to record their observations in sufficient detail to demonstrate their judgement of the student’s performance against the criteria required. |
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Part 4.1 |
Summarises the feedback received |
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Part 4.2 |
Presents their final user manual, outlining changes made |
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Part 4.3 |
Requests approval of final user manual |
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