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ICTICT301 Create user documentation LMS 3

Project assessment: Create user documentation

Unit code, name
ICTICT301 - Create user documentation (1)
Qualification/Course code, name
ICT30118 - Certificate III in Information, Digital Media and Technology (2)
TAFE NSW

Assessment instructions

Table 1 Assessment instructions

Specific task instructions

Scenario

Red Opal Innovations wants to create user manuals to assist all employees in mastering the software it uses. The company knows that this will boost productivity as well as reduce the workload for the support department, as many employees will be able to solve their own problems.

For this assessment, you’ll use the online template you created in the previous assessment (assessment event 2), incorporate feedback you’ve received from your facilitator if necessary, then add content to explain to other staff members how to perform a specific task. You’ll then need to obtain feedback about your user manual, make appropriate changes and finalise your user manual.

Part 1: Create draft user manual

Select one of the topics from the topic list provided below, to create a draft user manual (300-500 words). It’s important that the user manual is in your own words and not copied and pasted from other sources.

Topic list

• Adding information in headers and footers in Microsoft Word, including page numbers and document information
• Adding images to your document in Microsoft Word, including different sources of images
• Formatting your document in Microsoft Word e.g. text, styles, headings, colours
• Using features of an operating system e.g. Microsoft Windows 10 Cortana, tiles
• Using macros and templates in Microsoft Word
• Using an item of IT equipment.

As this is a draft user manual it doesn’t need to be perfect (you’ll be able to fix identified errors in your final user manual after evaluation) however, it must meet the marking criteria in the Assessment Checklist for Part 1.

1. Use your online user manual template that you created in the Assessment event 2 and incorporate any feedback from your facilitator if necessary.
2. Your user manual should be clear to the target audience and easy to navigate (consider the diversity of the audience).
3. Explain all the steps to follow to complete the task, using ICT-specific terminology where appropriate. These steps should be in logical order, so the user can work through each step to achieve the result.
4. Include screen shots, diagrams and/or other images to further clarify the process. All images should be easy to read and appropriate for the text.
5. Where you include any code, mark-up, formulae or scripting code use the correct syntax and format.
6. Ensure that you proofread and spellcheck your work.
7. Include a list of references of web sites and/or printed books that you’ve used and where more information can be obtained for the user. Note that you can’t use generic names like the internet or Google: all references must be to specific websites, books and/or articles (it’s suggested that you use Harvard or APA referencing).

Part 2: Evaluate user manual

When you’ve completed your draft user manual, you’ll need to ask at least two users from your target audience to review it for evaluation.

• You may do this with other students, or with other people that you know.
• After they’ve reviewed the manual, you’ll need to interview them to obtain their feedback (at least one of these interviews must be in person).
• You will need to organise your video recording device and set up.
• You are encouraged to rehearse the interview before completing the assessment.

When interviewing the users, make sure that you use:

• effective listening and questioning techniques to elicit information
• simple and relevant language to obtain feedback.

Ask at least four questions or points to obtain feedback on. Use the User evaluation template (ROI_User_eval.docx) to perform your evaluation and record the outcome.

The following are some things to consider:

• Have you incorporated elements of usability, design and clarity into the user manual?
• Does it meet the business requirements? (Does the user know what the business requirements are?)
• Does it cater to diverse audiences and incorporate accessibility requirements? (Does the user know what diverse audiences are?)

Your assessor will ask you additional questions relevant to the scenario.

Part 3: Create final user manual

Analyse the feedback you’ve received from your user evaluations, make changes to your user documentation as required and update the version number accordingly.

Your final user manual must:

• use correct spelling and grammar
• be clear to the target audience and easy to navigate
• contain clear and concise steps in logical order, using ICT-specific terminology where appropriate
• include relevant, clear and legible images
• cater to a diverse audience, incorporating accessibility requirements
• apply styles correctly, as outlined in the organisation’s style guide
• include an updated Table of Contents.

Part 4: Obtain approval

The final step in creating your user documentation is to obtain approval from your supervisor in a role play of 5-10 minutes.

• Make sure that you use simple and relevant language to present your information

Role play participants:

• Supervisor – arrange for another person, such as a colleague to act as your Supervisor.
• ROI employee – you.

Video record your meeting with your supervisor. Ensure that you include the following in your role play:

1. Summarise the feedback you’ve received on your user manual
2. Outline how your user manual meets business requirements, caters for a diverse audience and is clear and easy to navigate
3. Present your final user manual, outlining the changes you’ve made to your draft user manual and/or explain why you disregarded feedback
4. Request approval of your final user manual.

You are encouraged to rehearse the meeting before completing the assessment.

Assessment Checklist

The following checklist will be used by your assessor to mark your performance against the assessment criteria of your submitted project. Use this checklist to understand what skills and/or knowledge you need to demonstrate in your submission/presentation. All the criteria described in the Assessment Checklist must be met. The assessor may ask questions while the submission is taking place or if appropriate directly after the task/activity has been submitted.

Table 2: Assessment Checklist

Observation Checklist 1

The observation checklist will be used by your assessor to mark your performance in Part 2 of this assessment. Use this checklist to understand what skills you need to demonstrate. The checklist lists the assessment criteria used to determine whether you have successfully completed this assessment event. All the criteria must be met. Your demonstration will be used as part of the overall evidence requirements of the unit. The assessor may ask questions while the demonstration is taking place or if appropriate directly after the task has been completed.

Table 2 Observation Checklist

Observation Checklist 2

The observation checklist will be used by your assessor to mark your performance in Part 4 of this assessment. Use this checklist to understand what skills you need to demonstrate. The checklist lists the assessment criteria used to determine whether you have successfully completed this assessment event. All the criteria must be met. Your demonstration will be used as part of the overall evidence requirements of the unit. The assessor may ask questions while the demonstration is taking place or if appropriate directly after the task has been completed.

Table 2 Observation Checklist 2