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ICTICT304 Implement system software changes LMS 1

Project Assessment: Implement software changes

Unit code, name
ICTICT304 - Implement system software changes (1)
Qualification/Course code, name
ICT30118 - Certificate III in Information, Digital Media and Technology (2)
TAFE NSW

Assessment instructions

Table 1 Assessment instructions

Assessment details

Instructions

Assessment overview

The objective of this assessment is to assess your knowledge and performance required to implement the system software changes and to hand over the modified system to the client's operational area.

Assessment Event number

1 of 2

Instructions for this assessment

This is a project-based assessment and will be assessing you on your knowledge and performance of the unit.

This assessment is in five parts:

o Determine system changes

o Prepare for system changes

o Plan to install software

o Install and test the software

o Perform handover to client

The assessment also contains:

· Assessment Checklist

· Observation Checklist 1

· Observation Checklist 2

· Assessment Feedback

Check the Assessment and Observation checklists to ensure that you’ve covered all the required tasks.

Submission instructions

When you have completed this assessment, submit it online for marking by your assessor.

Ensure you have typed your name at the bottom of each page of your assessment.

Submit the following files or documents for each part:

Part 1: Determine system changes

· A Skype session recording of a meeting with your stakeholders (role play). Follow the instructions to share and record your screen in Skype to record your demonstration.

· Hardware/Software Upgrade Request form

· Call log

Part 2: Prepare for system changes

· Report

Part 3: Plan to install software

· Installation plan

Part 4: Install and test the software

· This document (with screenshots)

· Installation Completion document

· Updated call log

· Client procedure

Part 5: Perform handover to client

· A Skype session recording of a meeting with your client (role play). Follow the instructions to share and record your screen in Skype to record your demonstration.

It is important that you keep a copy of all electronic and hardcopy assessments submitted to TAFE and complete the assessment declaration when submitting the assessment.

What do I need to do to achieve a satisfactory result?

To achieve a satisfactory result for this assessment all questions must be answered correctly and all items in the Assessment and Observation Checklists must be marked Satisfactory.

Assessment conditions

Assessment conditions will replicate the workplace, including noise levels, production flow, interruptions and time variances.

What do I need to provide?

· Computer, internet and login details.

· A person, such as another colleague, to play roles

· A video recording device, such as a smartphone.

· Access to a web meeting platform, such as Skype, Microsoft Teams or Zoom to record your meetings. You may also need a webcam to do this.

· USB drive or other storage method with enough free space to save work to.

What will the assessor provide?

· Access to the Learning Management System

· Scenario documents as outlined in assessment:

· Red Opal Innovations (ROI_Scenario.pdf)

· IT Procurement and Installation Policy (ROI_IT_Procurement_policy.pdf)

· Installation Plan template (ROI_Installation_plan.docx)

· Hardware/Software Upgrade Request form (ROI_HW_upgrade_req.docx)

· Call log (ROI_Call_logs_current.xslx)

· report template (ROI_report_template.docx)

· Installation Completion template (ROI_Installation_comp.docx)

· Links to software to be installed and technical information and manuals:

o Apache OpenOffice

o Compare Apache OpenOffice vs Microsoft Office Professional 2016

o Microsoft Office vs. OpenOffice.Org

o Microsoft Office vs OpenOffice vs LibreOffice: Which one is better?

· Video recording instructions (pdf)

Due date and time allowed

Indicative time to complete assessment:

· Three hours

Supervision

Your assessor may ask for additional evidence to verify the authenticity of your submission and confirm that the assessment task was completed by you.

Reasonable adjustment

If you have a permanent or temporary condition that may prevent you from successfully completing the assessment event(s) in the way described, you should talk to your assessor about ‘reasonable adjustment’. This is the adjustment of the way you are assessed to take into account your condition, which must be approved BEFORE you attempt the assessment.

Assessment feedback, review or appeals

Appeals are addressed in accordance with Every Students Guide to Assessment.

Specific task instructions

Scenario

You are an IT Support Officer at Red Opal Innovations (ROI_Scenario.pdf) and the Network Manager, Terrence Stewart, has advised you that you will be assisting with a client project to install software.

The client is Weeping Willows High School; it is a private secondary school that has 800 enrolled students, a teaching faculty of 20 and five administrative staff. There are 60 computers on the school network.

Currently, the school is running a Windows operating system, Microsoft Office and various other software applications. The main Microsoft Office applications in use by the students include Word, Excel and PowerPoint. The staff also use Microsoft Outlook.

The school has a new ICT Department, run by the ICT Co-ordinator, Tom Williams. He is looking to upgrade Microsoft Office, however, before making this decision he would like to investigate free, open-source software as an alternative. As most of the administration work has been done in Microsoft Office, he is looking for compatible software.

The school has contacted Red Opal Innovations (ROI) to assist Tom with this project and would like you to investigate Apache OpenOffice as the software to use. He is prepared to trial the software on one administrator computer as a pilot. If suitable, they will implement any changes across the whole school. They need the installation to be done out of normal school hours, so as not to impact most users.

Tom has provided some links to comparisons between the two software applications as evidence for supporting these changes and for additional information:

As the school’s ICT Department has only recently been formed, they don’t have any ICT policies and procedures set up yet, so you will be using relevant ROI documents for this project, including the IT Procurement and Installation Policy (ROI_IT_Procurement_policy.pdf).

Part 1: Determine system changes

Your first step is to meet with the stakeholders (the ICT Co-ordinator and the ROI Network Manager) in a role play of 5 –10 minutes. Refer to the scenario and determine, clarify and confirm information about the system and the requirements of your job role.

You will need to record your meeting then upload as part of your assessment submission for the assessor to mark. Follow the instructions to share and record your screen in Skype to record your presentation.

Prepare for your meeting by organising:

  • two people, such as colleagues, to act as stakeholders
  • your recording device.

You are encouraged to rehearse the meeting with your stakeholders before completing the assessment.

During the meeting, make sure that you use:

  • effective listening and questioning techniques to elicit information
  • systems-related terminology.

Role play participants:

  • Stakeholders — arrange for two other people to participate as the stakeholders
  • ROI employee — you.

Ensure that you include the following in your role play:

  1. Determine/clarify and confirm the changes needed to the system by obtaining technical data.
    • Request other resources that may be needed, including policies, procedures and installation instructions/links to software and evidence to support changes (your assessor will provide these).
    • Use a printed copy of the Installation Plan template (ROI_Installation_plan.docx) and refer to the listed items to plan the procedure for the system changes. You must agree on the timeline (for minimal disruption to the users) and method of implementation with the stakeholders.
    • After the role play has finished:

Part 2: Prepare for system changes

You will need to prepare for the installation of the software by writing a report with background information for the Network Manager.

Use the Red Opal Innovations report template (ROI_report_template.docx) to write a report using the following headings and your responses to these questions. (50-100 words for each section)

  1. The organisation
  1. Outline the organisation’s policies and procedures that you need to refer to when making changes to the system.
  2. Describe the organisation’s scheduling requirements for installation.
  3. The current system
  4. Outline the functionality of the current system.
  5. Discuss the features of the current system that support the functionality.
  6. The proposed system
  7. List the available support services for installation provided by the software vendor. Include relevant links to online services.
  8. Include a link to instructions for downloading and installing the software.
  9. Evaluate the required changes to the system by discussing the advantages and disadvantages of the proposed software, and comparing it to their current system.

Part 3: Plan to install software

In Part 1.4, you discussed the plan for installing the software with the stakeholders. Now you need to put that plan into writing using the ROI Installation plan template (ROI_Installation_plan.docx) provided.

Include the following:

  • Overview: List the changes required as discussed in Part 1
  • Proposed installation date: List the timeline agreed on in Part 1
  • Software required: List the software being installed
  • Procedure: Sequence steps appropriately, combining elements for efficiency if applicable (include relevant steps listed in Part 4)
  • Testing: You will need to ensure that the system operates successfully, creates and saves new files in each application, and is compatible with Microsoft Office files
  • Complete other sections as outlined in document, relevant to software installation.

The Installation plan must be completed and approved by your teacher before moving on to the next part of this assessment. Email your Installation plan to your teacher.

Part 4: Install and test the software

Your installation plan has been approved by the Network Manager. Now you will need to install the software on one computer as a pilot.

Complete the following tasks using a computer that you can install software on, as advised by your teacher.

Use the Snipping Tool (Windows), print screen or a video screen capture tool to record your actions.

Note: To show this is your machine, use Sticky Notes (Windows) or an equivalent tool to record your name and ensure you capture the sticky note in the screen shot.

For each of the tasks 1-4 below, take a screenshot of the task being run and a screenshot of the results. Place the screenshots into this document below and label each screenshot to indicate which task it is and whether it's of the task being run or the results.

Complete the following tasks:

  1. Copy the required installation files to the computer that you are installing the software on.
  2. Create a system restore point in the operating system to use as a roll-back path in the event of failure.
  3. Install the software according to the procedure in your Installation plan.
  4. Test the software according to the testing plan in your Installation plan and verify that the installation was successful.
  5. Complete the Installation Completion template (ROI_Installation_comp.docx) with the relevant information.
  6. Update the request accurately in the call log that you completed in Part 1.5.
  7. Write a brief procedure for the client on how to access the new software, as well as how to create and save files. Use the ROI report template (ROI_report_template.docx) to create the procedure, using correct spelling and grammar, plain English and, when necessary, systems-related text and terminology. (100 – 150 words)

Paste your screenshots in the box below.

Part 5: Perform handover to client

The final step in this project is to perform a handover of the system to the ICT Co-ordinator (the client) in a role play of 5 – 10 minutes.

You will need to record your handover then upload as part of your assessment submission for the assessor to mark. Follow the instructions to share and record your screen in Skype to record your presentation.

Prepare for your meeting by organising:

  • one person, such as a colleagues, to act as the ICT Co-ordinator
  • your recording device.

You are encouraged to rehearse the meeting with the client before completing the assessment.

  • Make sure that you:
  • use effective listening and questioning techniques to gather feedback
  • convert technical language and terminology into plain English.

Role play participants:

  • Client – arrange for another person to participate as the ICT Co-ordinator
  • ROI employee — you.

Ensure that you include the following in your role play:

  1. Provide the client with your written procedure from (Part 4.7).
  2. Demonstrate the software changes to the client (as outlined in your written procedure) and explain the impact of these changes on their work activities.
    • Ask for feedback on the system to ensure their requirements have been met and with minimal disruption.
    • The client asks about installing the software on some Mac computers that weren’t included in the initial project. Work towards this further modification by explaining the procedure that would need to be followed for this to happen.
    • Obtain the client’s sign-off on your completed Installation Completion document (from Part 4.5) and provide them with a copy (if you don’t have access to a copier, bring two copies to the meeting and have them sign both).
    • Facilitate the handover of the system to the client’s workplace by discussing a plan for further installations and user training. Organise the handover according to your own workload.
    • You may be asked to answer additional questions relevant to the scenario.

Assessment checklist

The following checklist will be used by your assessor to mark your performance against the assessment criteria of your submission. Use this checklist to understand what skills and/or knowledge you need to demonstrate in your submission. All the criteria described in the Assessment checklist must be met. The assessor may ask questions while the submission is taking place or if appropriate directly after the task has been submitted.

Table 2: Assessment Checklist

TASK/STEP #

Instructions

S

U/S

Assessor Comments

Part 1.4

Uses plain English, correct spelling and grammar and systems-related text and terminology, where necessary

Part 1.4

Completes request form and call log documentation with required changes

Part 2.1.1

Outlines organisational policies and procedures for system changes and change control

Part 2.1.2

Describes the organisation’s scheduling requirements

Part 2.2.1

Outlines the functionality of the current system

Part 2.2.2

Describes the features of the current system

Part 2.3.1

Lists the vendor software services for installation, including links

Part 2.3.2

Provides links for technical software instructions

Part 2.3.3

Evaluates required changes to the system

Part 3

Plans installation procedure according to organisational guidelines, including all relevant sections

Part 4.1

Copies installation files

Part 4.2

Creates a roll-back path

Part 4.3

Installs software according to Installation plan

Part 4.4

Tests and verifies software installation

Parts 4.5, 4.6, 4.7

Uses correct spelling and grammar, plain English and, when necessary, systems-related text and terminology

Part 4.5

Completes Installation completion documentation accurately

Part 4.6

Updates the call log request accurately

Part 4.7

Writes a procedure for client for updated software

Observation Checklist 1

The Observation Checklist will be used by your assessor to mark your performance in the role play in Part 1 of this assessment. Use this Checklist to understand what skills you need to demonstrate in Part 1. The Checklist lists the assessment criteria used to determine whether you have successfully completed this assessment event. All the criteria must be met. Your demonstration will be used as part of the overall evidence requirements of the unit. The assessor may ask questions while the demonstration is taking place or if appropriate directly after the task/activity has been completed.

Table 3 Observation Checklist 1

Task #

Task/Activity Performed

S

U/S

Assessor Comments
(Describe the student’s ability in demonstrating the required skills and knowledge)

Part 1

Uses effective listening and questioning techniques

Date of Observation:

Assessors are to record their observations in sufficient detail to demonstrate their judgement of the student’s performance against the criteria required.

Part 1

Uses systems-related terminology

Part 1.1

Determines/ clarifies and confirms the changes needed to the system

Part 1.2

Requests other required resources and supportive evidence

Part 1.3

Uses information from a hard copy of Installation Plan template to plan the installation procedure

Part 1.3

Consults with stakeholders to agree on a timeline and method

Observation checklist 2

The Observation checklist will be used by your assessor to mark your performance in the role play in Part 5 of this assessment. Use this Checklist to understand what skills you need to demonstrate in Part 5. The Checklist lists the assessment criteria used to determine whether you have successfully completed this assessment event. All the criteria must be met. Your demonstration will be used as part of the overall evidence requirements of the unit. The assessor may ask questions while the demonstration is taking place or if appropriate directly after the task/activity has been completed.

Table 4 Observation Checklist 2

Task #

Task/Activity Performed

S

U/S

Assessor Comments
(Describe the student’s ability in demonstrating the required skills and knowledge)

Part 5

Uses effective listening and questioning techniques

Date of Observation:

Assessors are to record their observations in sufficient detail to demonstrate their judgement of the student’s performance against the criteria required.

Part 5

Converts technical language and terminology into plain English

Part 5.1

Provides written procedure to the client

Part 5.2

Demonstrates software changes according to procedure

Part 5.2

Explains the impact of changes on their work activities

Part 5.3

Asks for feedback to ensure client’s requirements have been met and with minimal disruption

Part 5.4

Works towards making further modifications

Part 5.5

Obtains client sign-off, providing copy of documentation

Part 5.6

Facilitates handover of system by planning activities, according to own workload

Part

Responds appropriately to additional questions

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