Unit code, name ICTICT304 - Implement system software changes (1) Qualification/Course code, name ICT30118 - Certificate III in Information, Digital Media and Technology (2) TAFE NSW
Table 1 Assessment instructions
Assessment details |
Instructions |
Assessment overview |
The objective of this assessment is to assess your knowledge and performance required to implement the system software changes and to hand over the modified system to the client's operational area. |
Assessment Event number |
1 of 2 |
Instructions for this assessment |
This is a project-based assessment and will be assessing you on your knowledge and performance of the unit. This assessment is in five parts: o Determine system changes o Prepare for system changes o Plan to install software o Install and test the software o Perform handover to client The assessment also contains: · Assessment Checklist · Observation Checklist 1 · Observation Checklist 2 · Assessment Feedback Check the Assessment and Observation checklists to ensure that you’ve covered all the required tasks. |
Submission instructions |
When you have completed this assessment, submit it online for marking by your assessor. Ensure you have typed your name at the bottom of each page of your assessment. Submit the following files or documents for each part: Part 1: Determine system changes · A Skype session recording of a meeting with your stakeholders (role play). Follow the instructions to share and record your screen in Skype to record your demonstration. · Hardware/Software Upgrade Request form · Call log Part 2: Prepare for system changes · Report Part 3: Plan to install software · Installation plan Part 4: Install and test the software · This document (with screenshots) · Installation Completion document · Updated call log · Client procedure Part 5: Perform handover to client · A Skype session recording of a meeting with your client (role play). Follow the instructions to share and record your screen in Skype to record your demonstration. It is important that you keep a copy of all electronic and hardcopy assessments submitted to TAFE and complete the assessment declaration when submitting the assessment. |
What do I need to do to achieve a satisfactory result? |
To achieve a satisfactory result for this assessment all questions must be answered correctly and all items in the Assessment and Observation Checklists must be marked Satisfactory. |
Assessment conditions |
Assessment conditions will replicate the workplace, including noise levels, production flow, interruptions and time variances. |
What do I need to provide? |
· Computer, internet and login details. · A person, such as another colleague, to play roles · A video recording device, such as a smartphone. · Access to a web meeting platform, such as Skype, Microsoft Teams or Zoom to record your meetings. You may also need a webcam to do this. · USB drive or other storage method with enough free space to save work to. |
What will the assessor provide? |
· Access to the Learning Management System · Scenario documents as outlined in assessment: · Red Opal Innovations (ROI_Scenario.pdf) · IT Procurement and Installation Policy (ROI_IT_Procurement_policy.pdf) · Installation Plan template (ROI_Installation_plan.docx) · Hardware/Software Upgrade Request form (ROI_HW_upgrade_req.docx) · Call log (ROI_Call_logs_current.xslx) · report template (ROI_report_template.docx) · Installation Completion template (ROI_Installation_comp.docx) · Links to software to be installed and technical information and manuals: o Compare Apache OpenOffice vs Microsoft Office Professional 2016 o Microsoft Office vs. OpenOffice.Org o Microsoft Office vs OpenOffice vs LibreOffice: Which one is better? · Video recording instructions (pdf) |
Due date and time allowed |
Indicative time to complete assessment: · Three hours |
Supervision |
Your assessor may ask for additional evidence to verify the authenticity of your submission and confirm that the assessment task was completed by you. |
Reasonable adjustment |
If you have a permanent or temporary condition that may prevent you from successfully completing the assessment event(s) in the way described, you should talk to your assessor about ‘reasonable adjustment’. This is the adjustment of the way you are assessed to take into account your condition, which must be approved BEFORE you attempt the assessment. |
Assessment feedback, review or appeals |
Appeals are addressed in accordance with Every Students Guide to Assessment. |
You are an IT Support Officer at Red Opal Innovations (ROI_Scenario.pdf) and the Network Manager, Terrence Stewart, has advised you that you will be assisting with a client project to install software.
The client is Weeping Willows High School; it is a private secondary school that has 800 enrolled students, a teaching faculty of 20 and five administrative staff. There are 60 computers on the school network.
Currently, the school is running a Windows operating system, Microsoft Office and various other software applications. The main Microsoft Office applications in use by the students include Word, Excel and PowerPoint. The staff also use Microsoft Outlook.
The school has a new ICT Department, run by the ICT Co-ordinator, Tom Williams. He is looking to upgrade Microsoft Office, however, before making this decision he would like to investigate free, open-source software as an alternative. As most of the administration work has been done in Microsoft Office, he is looking for compatible software.
The school has contacted Red Opal Innovations (ROI) to assist Tom with this project and would like you to investigate Apache OpenOffice as the software to use. He is prepared to trial the software on one administrator computer as a pilot. If suitable, they will implement any changes across the whole school. They need the installation to be done out of normal school hours, so as not to impact most users.
Tom has provided some links to comparisons between the two software applications as evidence for supporting these changes and for additional information:
As the school’s ICT Department has only recently been formed, they don’t have any ICT policies and procedures set up yet, so you will be using relevant ROI documents for this project, including the IT Procurement and Installation Policy (ROI_IT_Procurement_policy.pdf).
Your first step is to meet with the stakeholders (the ICT Co-ordinator and the ROI Network Manager) in a role play of 5 –10 minutes. Refer to the scenario and determine, clarify and confirm information about the system and the requirements of your job role.
You will need to record your meeting then upload as part of your assessment submission for the assessor to mark. Follow the instructions to share and record your screen in Skype to record your presentation.
Prepare for your meeting by organising:
You are encouraged to rehearse the meeting with your stakeholders before completing the assessment.
During the meeting, make sure that you use:
Role play participants:
Ensure that you include the following in your role play:
You will need to prepare for the installation of the software by writing a report with background information for the Network Manager.
Use the Red Opal Innovations report template (ROI_report_template.docx) to write a report using the following headings and your responses to these questions. (50-100 words for each section)
In Part 1.4, you discussed the plan for installing the software with the stakeholders. Now you need to put that plan into writing using the ROI Installation plan template (ROI_Installation_plan.docx) provided.
Include the following:
The Installation plan must be completed and approved by your teacher before moving on to the next part of this assessment. Email your Installation plan to your teacher.
Your installation plan has been approved by the Network Manager. Now you will need to install the software on one computer as a pilot.
Complete the following tasks using a computer that you can install software on, as advised by your teacher.
Use the Snipping Tool (Windows), print screen or a video screen capture tool to record your actions.
Note: To show this is your machine, use Sticky Notes (Windows) or an equivalent tool to record your name and ensure you capture the sticky note in the screen shot.
For each of the tasks 1-4 below, take a screenshot of the task being run and a screenshot of the results. Place the screenshots into this document below and label each screenshot to indicate which task it is and whether it's of the task being run or the results.
Complete the following tasks:
Paste your screenshots in the box below.
The final step in this project is to perform a handover of the system to the ICT Co-ordinator (the client) in a role play of 5 – 10 minutes.
You will need to record your handover then upload as part of your assessment submission for the assessor to mark. Follow the instructions to share and record your screen in Skype to record your presentation.
Prepare for your meeting by organising:
You are encouraged to rehearse the meeting with the client before completing the assessment.
Role play participants:
Ensure that you include the following in your role play:
The following checklist will be used by your assessor to mark your performance against the assessment criteria of your submission. Use this checklist to understand what skills and/or knowledge you need to demonstrate in your submission. All the criteria described in the Assessment checklist must be met. The assessor may ask questions while the submission is taking place or if appropriate directly after the task has been submitted.
Table 2: Assessment Checklist
TASK/STEP # |
Instructions |
S |
U/S |
Assessor Comments |
Part 1.4 |
Uses plain English, correct spelling and grammar and systems-related text and terminology, where necessary |
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Part 1.4 |
Completes request form and call log documentation with required changes |
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Part 2.1.1 |
Outlines organisational policies and procedures for system changes and change control |
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Part 2.1.2 |
Describes the organisation’s scheduling requirements |
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Part 2.2.1 |
Outlines the functionality of the current system |
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Part 2.2.2 |
Describes the features of the current system |
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Part 2.3.1 |
Lists the vendor software services for installation, including links |
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Part 2.3.2 |
Provides links for technical software instructions |
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Part 2.3.3 |
Evaluates required changes to the system |
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Part 3 |
Plans installation procedure according to organisational guidelines, including all relevant sections |
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Part 4.1 |
Copies installation files |
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Part 4.2 |
Creates a roll-back path |
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Part 4.3 |
Installs software according to Installation plan |
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Part 4.4 |
Tests and verifies software installation |
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Parts 4.5, 4.6, 4.7 |
Uses correct spelling and grammar, plain English and, when necessary, systems-related text and terminology |
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Part 4.5 |
Completes Installation completion documentation accurately |
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Part 4.6 |
Updates the call log request accurately |
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Part 4.7 |
Writes a procedure for client for updated software |
The Observation Checklist will be used by your assessor to mark your performance in the role play in Part 1 of this assessment. Use this Checklist to understand what skills you need to demonstrate in Part 1. The Checklist lists the assessment criteria used to determine whether you have successfully completed this assessment event. All the criteria must be met. Your demonstration will be used as part of the overall evidence requirements of the unit. The assessor may ask questions while the demonstration is taking place or if appropriate directly after the task/activity has been completed.
Table 3 Observation Checklist 1
Task # |
Task/Activity Performed |
S |
U/S |
Assessor Comments |
Part 1 |
Uses effective listening and questioning techniques |
Date of Observation: Assessors are to record their observations in sufficient detail to demonstrate their judgement of the student’s performance against the criteria required. |
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Part 1 |
Uses systems-related terminology |
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Part 1.1 |
Determines/ clarifies and confirms the changes needed to the system |
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Part 1.2 |
Requests other required resources and supportive evidence |
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Part 1.3 |
Uses information from a hard copy of Installation Plan template to plan the installation procedure |
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Part 1.3 |
Consults with stakeholders to agree on a timeline and method |
The Observation checklist will be used by your assessor to mark your performance in the role play in Part 5 of this assessment. Use this Checklist to understand what skills you need to demonstrate in Part 5. The Checklist lists the assessment criteria used to determine whether you have successfully completed this assessment event. All the criteria must be met. Your demonstration will be used as part of the overall evidence requirements of the unit. The assessor may ask questions while the demonstration is taking place or if appropriate directly after the task/activity has been completed.
Table 4 Observation Checklist 2
Task # |
Task/Activity Performed |
S |
U/S |
Assessor Comments |
Part 5 |
Uses effective listening and questioning techniques |
Date of Observation: Assessors are to record their observations in sufficient detail to demonstrate their judgement of the student’s performance against the criteria required. |
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Part 5 |
Converts technical language and terminology into plain English |
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Part 5.1 |
Provides written procedure to the client |
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Part 5.2 |
Demonstrates software changes according to procedure |
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Part 5.2 |
Explains the impact of changes on their work activities |
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Part 5.3 |
Asks for feedback to ensure client’s requirements have been met and with minimal disruption |
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Part 5.4 |
Works towards making further modifications |
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Part 5.5 |
Obtains client sign-off, providing copy of documentation |
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Part 5.6 |
Facilitates handover of system by planning activities, according to own workload |
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Part |
Responds appropriately to additional questions |
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