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ICTSAS308 Run standard diagnostic tests LMS 1

Knowledge assessment: System diagnostics

Unit code, name
ICTSAS308 - Run standard diagnostic tests (1)
Qualification/Course code, name
ICT30118 - Certificate III in Information, Digital Media and Technology (2)

Assessment instructions

Table 1 Assessment instructions

Assessment details


Assessment overview

The objective of this assessment is to assess your knowledge of diagnostic tools and procedures.

Assessment Event number

1 of 2

Instructions for this assessment

This is a written assessment and it will be assessing you on your knowledge of the unit.

This assessment is in one part:

1. Short answers

The assessment also contains:

· Assessment feedback.

Submission instructions

When you have completed this assessment, submit it online for marking. 

Submit the following documents for each part:

· Part 1: Short answers

o This assessment paper.

It is important that you keep a copy of all electronic and hardcopy assessments submitted to TAFE and complete the assessment declaration when submitting the assessment.

What do I need to do to achieve a satisfactory result?

To achieve a satisfactory result for this assessment you must answer all questions correctly.

Assessment conditions

Assessment conditions will replicate the workplace, including noise levels, production flow, interruptions and time variances. Make sure there is background noise, such as music for example, and interruptions while you are completing this assessment.

What do I need to provide?

·USB drive or other storage method with enough free space to save work to.

What will the assessor provide?

·Access to the Learning Management System

Due date/time allowed

Indicative time to complete assessment:

· 30 minutes


Your assessor may ask for additional evidence to verify the authenticity of your submission and confirm that the assessment task was completed by you.

Reasonable adjustment

If you have a permanent or temporary condition that may prevent you from successfully completing the assessment event(s) in the way described, you should talk to your assessor about ‘reasonable adjustment’. This is the adjustment of the way you are assessed to take into account your condition, which must be approved BEFORE you attempt the assessment.

Assessment feedback, review or appeals

Appeals are addressed in accordance with Every Student’s Guide to Assessment in TAFE NSW.

Part 1: Short answers

Provide answers to the questions below. You may use the internet or your student resources to answer the questions, however, you must write the answers in your own words. Each answer should be 50-100 words.

  1. Identify and describe two software tools used for data backup on current operating systems.
  1. Identify and describe two Non-Microsoft tools used for configuring and managing hard disk partitions on Windows 10 computers.
  1. Identify and describe two Non-Microsoft diagnostic tools used to defrag hard drives on Windows 10 computers for optimum performance.
  1. Identify and describe two Non-Microsoft antivirus software applications used to scan and remove security threats on Windows 10 computers.
  1. Explain how the organisation’s structure, diagnostic testing procedures and guidelines, and software specifications can impact on how you conduct diagnostic testing.
  1. Describesome common symptoms of problems for the hardware and software listed in the table below.


Common symptoms

desktop applications


operating systems




mobile devices



  1. Describe the important preventative maintenance techniques that you should use to maintain hardware and software (two techniques for each).
  1. Describe three common diagnostic testing approaches that you could use to identify hardware or software problems.

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