Unit code, name ICTNWK302 - Determine and action network problems (1) Qualification/Course code, name ICT30118 - Certificate III in Information, Digital Media and Technology (2) TAFE NSW
Table 1 Assessment instructions
Assessment details |
Instructions |
Assessment overview |
The objective of this assessment is to assess your knowledge as would be required to: · explain environmentally sound recycling and disposal procedures · identify and summarise common networking procedures for: o call logging, o contracting and maintenance requirements o problem escalation procedures. · outline inventory processes · describe technical features and functions of network hardware and software systems · describe common network problems relating to organisational information · describe agreements used for technical support. |
Assessment Event number |
1 of 2 |
Instructions for this assessment |
This is a written assessment and it will be assessing you on your knowledge of the unit. This assessment is in three parts: 1. Short answer 2. Scenario 1 - short answer 3. Scenario 2 - short answer The assessment also contains: · Assessment feedback. |
Submission instructions |
When you have completed this assessment, submit it online for marking by your assessor. Ensure you have typed your name at the bottom of each page of this assessment. Submit the following documents for each part: Part 1: Short answer · This document Part 2: Scenario 1 · This document and the completed incident report template for Incident 1 Part 3: Scenario 2 · This document and the completed incident report template for Incident 2 It is important that you keep a copy of all electronic and hardcopy assessments submitted to TAFE and complete the assessment declaration when submitting the assessment. |
What do I need to do to achieve a satisfactory result? |
To achieve a satisfactory result for this assessment you must answer all questions correctly. |
What do I need to provide? |
· Computer, internet and login details. · USB drive or other storage method with enough free space to save work to. |
What the assessor will provide? |
· Access to the Learning Management System · Access to supporting documents included in ICTNWK302_AE_Kn_1of2_SR1.zip file which are: o ABC_Company_Policy (PDF file) o Incident_Report_templates (WORD document) |
Assessment conditions |
Assessment conditions will replicate the workplace, including noise levels, production flow, interruptions and time variances. Make sure there is background noise, such as music for example, and interruptions while you are completing this assessment. |
Due date and time allowed |
Indicative time for completion of assessment: Two hours |
Supervision |
Your assessor may ask for additional evidence to verify the authenticity of your submission and confirm that the assessment task was completed by you. |
Reasonable adjustment |
If you have a permanent or temporary condition that may prevent you from successfully completing the assessment event(s) in the way described, you should talk to your assessor about ‘reasonable adjustment’. This is the adjustment of the way you are assessed to take into account your condition, which must be approved BEFORE you attempt the assessment. |
Assessment feedback, review or appeals |
Appeals are addressed in accordance with Every Student’s Guide to Assessment in TAFE NSW. |
Refer to the ABC_Company_Policy(PDF file) when answering the following questions.
Item |
Features & Functions |
Switch |
|
Router |
|
Packet Tracer |
|
SysAid (Help Desk Software) |
Read the scenario carefully and provide short answers to the questions. Also refer to ABC company policy document.docx file when answering the questions.
You have received the following phone call from the service desk.
“Hi! It’s Jessica from the service desk here. We have received a request from one of our customers, Tom Green from the Marketing department.
Tom needs to print some coloured photographs, but the printer is not working. His details are in the email I have forwarded to you.”
Forwarded email from tom.green@abc.com
Dear help desk staff. I need to print colour photographs of some new products for my manager, but the printer will not print. I need these printouts urgently to present at a meeting tomorrow afternoon.
The printer model is “Epson AcuLaser C1900” and the printer name is ABCprint
Additionally, my computer number is J205-005, and I’m currently located in Room J205
If you need any further information please contact me on 0200-0004
Cheers,
Tom Green.
Warning: After checking the company database you have found that the printer is not under warranty.
Read the scenario carefully and provide short answers to the questions. Refer to ABC company policy documents.docx file when answering the questions.
You have received the following phone call from the service desk.
“Hi! It’s Jessica from the service desk here. We have received a request from one of our customers in digital marketing department, George Brown.
George has requested for a hard drive upgrade for his computer. His details are in the email I have forwarded to you.”
Forwarded email from george.brown@abc.com
Dear help desk staff.
My computer number is P407-001, and I’m currently located in Room P407.
I use my computer for making company videos and my hard drive is full. I was wondering if my 500GB drive could be replaced with a larger 5TB drive.
If so, can all my data be copied to the new drive please?
If you need any further information please contact me on 0200-0005
Cheers,
George Brown.
Warning: After checking the company database you have found that the George’s computer is computer is under contract and has a warranty.
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